Home screen is showing blank

Reply

Home screen is showing blank

AkashAgarwal
Regular

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue - I have subscribed to the premium.Since then the home screen is showing blank since then.Reason for so??

 

Screenshot_20190731-000243.jpg
16 Replies

Jasminnnnnn
Visitor

I had the same problem all I had to do was turn off the microphone and everything went back to normal 

Petya
Community Legend

Hey there,

 

Thanks for reaching out to us about this! 

 

When you experience something like that, the first thing to do is run a clean reinstall

 

If that doesn't do it, make sure nothing in the phone's Settings is preventing Spotify from playing. You can do so by going to: 

 

  • Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
  • Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
  • Afterwards, you can restart the device.

Let us know if you've tried theseand if they fixed it for you!

 

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Robert_W
Rock Star 11
Rock Star 11

Hey @AkashAgarwal ,

 

Have your tried sighing out and then back in again?

 

If so, could you uninstall the app and check for the issue once its reinstalled.

 

All the best!

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

AkashAgarwal
Regular
I uave tried it all.

Issue not resolved yet

Robert_W
Rock Star 11
Rock Star 11

Hey @AkashAgarwal ,

 

Thanks for confirming that.

 

Are you able to try to load Spotify on a differnet device so we can check if the issue reproduces there?

 

Thanks.

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable

Device- Samsung Galaxy S8

OS - Oreo

Spotify app version - 8.5.16.781

Even I have the same problem and have tried all the above steps. The homepage works when I login using my brothers account but it doesnt work when I login through mine. 

Screenshot_20190731-233952_Spotify.jpg

AkashAgarwal
Regular

Weird is when I logged in using an non-premium account.


I can see the home screen working fine.

Premium account is bad. I won't recommend anyone to take the premium account. It is a waste of money. 

Better not to go for premium and use the free account.

 

Screenshot_20190801-025259.jpg

Robert_W
Rock Star 11
Rock Star 11

Hi @AkashAgarwal & @user-removed ,

 

I have checked your concerns about this with the folks backstage, and it appears to be an account issue.

 

As a workaround please transfer your saved music and playlists to a new account. Steps on how to do this here:

 https://community.spotify.com/t5/Spotify-Answers/I-created-a-new-account-Can-I-transfer-my-playlists-saved-music/ta-p/4640164

 

Once this has been done you can go ahead and cancel your old account and subscribe on the new one. 

 

Please do keep me updated so that we can get some resolution on this.

 

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable

Thanks for that.

 

Will I get back the refund if I go ahead and cancel my subscription? 

AkashAgarwal
Regular
Same question from my side too

Robert_W
Rock Star 11
Rock Star 11

Hey @AkashAgarwal  & @user-removed ,

 

Thanks for your understanding on this matter.

 

With regard to account refunds please check out the following:

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

 

All the best to you both!

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable

Hi,

Thanks for the reply.

 

The refund policy says we will be refunded within 14 days and if spotify premium is not used within those days. But I have been using the spotify premium and its features since the day I bought the subscription. Will I still be refunded? 

 

 

Robert_W
Rock Star 11
Rock Star 11

Hey @user-removed ,

 

In this case I'd reccomend contacting Spotify directly. Info will be in the link I gave you with regards to refunds.

 

I hope this helps.

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

AkashAgarwal
Regular
I would suggest to tale help from support team chat service.

They assured me to get the issue resolved

AkashAgarwal
Regular
Nothing is working tried re-installation n every possible thing.

AkashAgarwal
Regular
Have tried it in my other phone. Same issue is there
SUGGESTED POSTS