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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80523 Views

9 replies

2 likes

Account
Login
  • 80523 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654225 Views

13 replies

4 likes

Account
  • 654225 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734765 Views

18 replies

29 likes

  • 734765 Views
  • 18 replies
  • 29 likes

Hacked account

PlanPremiumCountryIrelandDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there my account has been hacked numerous times now, I’ve changed passwords, changed from family to duo and also looked at offline d...

Newbie

Plan Premium Country Ireland Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi there my account has been hacked numerous times n...

OneByBoo

Roadie

287 Views

1 replies

0 likes

Account
Security
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using a Canadian credit card in the UK

I started my spotify premium account in Canada and used my Canadian credit card as payment. I've recently moved to the UK and now my Canadian card isn't being accepted. If I use Canada as my location it doesn't accept the postal code (my Canadian ban...

Casual Listener

I started my spotify premium account in Canada and used my Canadian credit card as payment. I've recently moved to the UK and now my Canadian card isn't being accepted. If I use Canada as my location...

Katerina

Spotify Legend

1200 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1200 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium but no Music and Podcasts update in new Library

PlanPremiumCountryFranceDeviceHonorOperating SystemAndroid My Question or IssueI did update my app but I do not have this Library changes (https://androidcommunity.com/spotify-premium-brings-music-and-podcasts-together-in-new-library-20190613/) - is ...

Newbie

Plan Premium Country France Device Honor Operating System Android   My Question or Issue I did update my app but I do not have this Library changes (https://androidcommunity.com/spotif...

Katerina

Spotify Legend

1612 Views

3 replies

1 likes

Premium
  • 1612 Views
  • 3 replies
  • 1 likes

Error Code 3 & missing playlists

Had the error code 3 issue when logging in with username (out of the blue recently, had previously always worked fine). Now that I log in with my email address to fix that issue, I seem to have lost all playlists. Recover playlist feature tells me I ...

Newbie

Had the error code 3 issue when logging in with username (out of the blue recently, had previously always worked fine).    Now that I log in with my email address to fix that issue, I see...

OneByBoo

Roadie

597 Views

1 replies

0 likes

Account
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Neuerscheinungen für Dich

Moin,bis vor ein paar Wochen war unter "Browse" - "Entdecken" ein Punkt "Neuerscheinungen für dich" die Releases der neuen Woche für mich zu finden. Dieser Punkt ist nun weg. Wie bekomme ich diesen wieder?Vielen Dank für die Hilfe!

Newbie

Moin, bis vor ein paar Wochen war unter "Browse" - "Entdecken" ein Punkt "Neuerscheinungen für dich" die Releases der neuen Woche für mich zu finden. Dieser Punkt ist nun weg. Wie bekomme ich diesen...

Elena

Moderator

2725 Views

3 replies

0 likes

Account
Other
Premium
  • 2725 Views
  • 3 replies
  • 0 likes

All playlists are gone

PlanPremiumCountrySwedenDeviceSamsung Galaxy, PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueHiI noticed the other day that some weird turkish music had been played on my account. I don't listen to Turkish music! So I did the right th...

Casual Listener

  Plan Premium Country Sweden Device Samsung Galaxy, PC Operating System Android Oreo, Windows 10   My Question or Issue Hi I noticed the other day that some weird turkish ...

OneByBoo

Roadie

341 Views

3 replies

0 likes

Account
Other
Premium
Security
  • 341 Views
  • 3 replies
  • 0 likes

Hulu no longer works

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay so I had to change my payment method and ever since I havnt been able to use Hulu and wh...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Okay so...

Billy-J

Spotify Star

492 Views

1 replies

0 likes

Account
  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Save button not working

PlanPremiumCountryAustraliaDevice(iPhone 8 Plus, Desktop) My Question or IssueThe save album button doesn't work on either my desktop or iphone app. if i save the tracks individually then they show up in "My Songs" but if i click Save album nothing h...

Casual Listener

Plan Premium Country Australia Device (iPhone 8 Plus, Desktop)   My Question or Issue The save album button doesn't work on either my desktop or iphone app. if i save the tracks individu...

Billy-J

Spotify Star

7542 Views

5 replies

0 likes

Account
  • 7542 Views
  • 5 replies
  • 0 likes

someone is logging in to my spotify premium account and i don't now them!!!!!!

PlanPremiumCountryUnited Kingdom (England)Deviceold as **bleep** hp laptopOperating SystemWindows 10 My Question or Issuesomeone is logging in to my spotify premium account and has added multiple playlists to my account. they seem to be from brazil o...

Newbie

  Plan Premium Country United Kingdom (England) Device old as **bleep** hp laptop Operating System Windows 10   My Question or Issue someone is logging in to my spotify premium a...

Brunelicia

Community Legend

903 Views

1 replies

0 likes

Security
  • 903 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New update June 2019 sucks SWITCH IT BACK

PremiumUSA LG Stylo 4 Android The update for june 2019 android sucks i logged in and the layout is different listed by albums not songs which is stupid and I have premium whoever thought is an **bleep**! and should be fired I'm not able to enjoy my m...

Newbie

  Premium USA   LG Stylo 4   Android     The update for june 2019 android sucks i logged in and the layout is different listed by albums not songs which is stupid an...

Guido

Spotify Legend

87011 Views

284 replies

680 likes

Account
Other
Subscription
Unlimited
  • 87011 Views
  • 284 replies
  • 680 likes

How do I check the address of my account?

I am in need of checking the address of my account. I am in the process of moving and hurridly signed up for a family plan only to now not remember which address I would have used. Thank you,

Casual Listener

I am in need of checking the address of my account. I am in the process of moving and hurridly signed up for a family plan only to now not remember which address I would have used.  Thank y...

Billy-J

Spotify Star

570 Views

3 replies

0 likes

Account
  • 570 Views
  • 3 replies
  • 0 likes

Spotify account hacked

Information:PlanPremiumCountryUnited StatesDeviceiPhone 10, Windows 10Operating SystemiOS 12.3.1, Windows 10 My Question or IssueI logged into my Spotify account today and saw that my display name had been changed. Also, there were 3 playlists that I...

Visitor

Information: Plan Premium Country United States Device iPhone 10, Windows 10 Operating System iOS 12.3.1, Windows 10   My Question or Issue I logged into my Spotify account today and ...

Billy-J

Spotify Star

641 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 641 Views
  • 1 replies
  • 0 likes

Facebook e-mail changed, Spotify not changing

Hello community,I've got an account that has been created with Facebook.A couple months ago I changed my Facebook e-mail address since the one I used was very old already. Until today Spotify still has my old e-mail stored, and my username is just a ...

Newbie

Hello community, I've got an account that has been created with Facebook. A couple months ago I changed my Facebook e-mail address since the one I used was very old already.  Until today Spoti...

ListenToGlobal

Composer

340 Views

1 replies

0 likes

Account
  • 340 Views
  • 1 replies
  • 0 likes

Very Low Bitrate with Spotify Connect ? (eg. CODA - Dead Poet Society)

PlanPremium FamilyCountryFrance DevicePC / Xiaomi Mi6 / Harman Kardon Omni 10+Operating SystemWindows 10 / Android My Question or IssueThe quality of some songs with Spotify Connect or Google Chromecast on my Harman Kardon Omni 10+ has very low bitra...

Casual Listener

Plan Premium Family Country France   Device PC / Xiaomi Mi6 / Harman Kardon Omni 10+ Operating System Windows 10 / Android   My Question or Issue The quality of some songs with S...

pihug12

Visitor

1766 Views

6 replies

1 likes

Premium
  • 1766 Views
  • 6 replies
  • 1 likes

my account was hacked

Someone hacked my spotify account and kicked me off and put their email in there and now all my playlists are all gone. is there anyway to get them back? Also is there an email to just ask spotify? UGH

Newbie

  Someone hacked my spotify account and kicked me off and put their email in there and now all my playlists are all gone. is there anyway to get them back? Also is there an email to just ask sp...

JBayudz

Composer

340 Views

1 replies

0 likes

Account
Login
Other
Security
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline unavailable on Android :(

PlanPremiumCountry DeviceXiaomi Redmi 3SOperating SystemAndroid Marshmellow My Question or IssueHello, so, I had one problemA few days ago I had reinstalled Spotify app, and after this, all music which I had downloaded, had shows in taskbar that it a...

Casual Listener

Plan Premium Country   Device Xiaomi Redmi 3S Operating System Android Marshmellow   My Question or Issue Hello, so, I had one problem A few days ago I had reinstalled Spotify ap...

Katerina

Spotify Legend

3754 Views

5 replies

0 likes

Premium
  • 3754 Views
  • 5 replies
  • 0 likes

Failed login by all ways

DeviceiPhone8Operating SystemiOS 12.3 My Question or IssueHi guys, I tried three ways: ID/email/facebook as asked to log in but all failed. I reset my password and still said something went wrong. I even upgraded the app to the newest version, nothin...

Casual Listener

  Device iPhone8 Operating System iOS 12.3   My Question or Issue Hi guys, I tried three ways: ID/email/facebook as asked to log in but all failed. I reset my password and still...

JBayudz

Composer

1925 Views

7 replies

1 likes

Account
Login
  • 1925 Views
  • 7 replies
  • 1 likes

Solved!! I can't change my username!!!!

Hey Spotify, Its super annoying that I can't change my account name as I made it a long time ago and its a bunch of random letters. When I try to connect with my friends they can never find me because its not even close to my name. I find this so ann...

Newbie

Hey Spotify,   Its super annoying that I can't change my account name as I made it a long time ago and its a bunch of random letters. When I try to connect with my friends they can never find ...

Brunelicia

Community Legend

619 Views

1 replies

0 likes

Other
  • 619 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song does not appear in playlists on my devices

PlanPremiumCountrySweden Device(iPhone 6s)Operating System(iOS 12.3.1) Hello, a song I’ve written doesn’t show in Spotifys own official playlists on my devices, but it shows on other peoples devices. I think the playlists aren’t updating for me. How ...

Casual Listener

  Plan Premium Country Sweden    Device (iPhone 6s) Operating System (iOS 12.3.1)   Hello, a song I’ve written doesn’t show in Spotifys own official playlists on my dev...

Peter

Spotify Legend

533 Views

3 replies

0 likes

Account
Other
Premium
  • 533 Views
  • 3 replies
  • 0 likes

Solved!! My Artist Profile picture is showing up as the latest album in a search

Hi, i've updated my artist profile picture but it's still showing up as the latest album artwork. Only once you go to my page can you see the new picture. Is there a workaround to always have my profile pic linked to my name in an artist search? Than...

Newbie

Hi, i've updated my artist profile picture but it's still showing up as the latest album artwork. Only once you go to my page can you see the new picture. Is there a workaround to always have my prof...

OneByBoo

Roadie

6079 Views

1 replies

0 likes

Account
  • 6079 Views
  • 1 replies
  • 0 likes