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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421500 Views
  • 965 replies
  • 108 likes
  • Account
  • 421500 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186522 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186522 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103473 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103473 Views
  • 69 replies
  • 10 likes

Superuser Contribution Why have I been allocated a new username after attempting to change password?

So I already have inadvertantly created 2 spotify accounts, one using my e-mail address and one using facebook.My music stopped playing because my account was appreantly being used on another device. I therefore attempted to change my password. Initi...

  • Casual Listener
  •   So I already have inadvertantly created 2 spotify accounts, one using my e-mail address and one using facebook. My music stopped playing because my account was appreantly being used on anoth...
  • Katerina
  • Spotify Legend
  • 1845 Views
  • 4 replies
  • 0 likes
  • Account
  • 1845 Views
  • 4 replies
  • 0 likes

Superuser Contribution Não consigo encontrar um perfil existente no Spotify

Plan Preminum Country Brasil Device A5 2017 Operating System Android My Question or Issue Já tentei usar comando do tipo "spotify:user:[snip - Community Moderator edit]" para encontra, mas mesmo assim não encontro-a. No caso o perfil dela é iamdeamel...

  • Newbie
  • Plan Preminum Country Brasil   Device A5 2017 Operating System Android   My Question or Issue Já tentei usar comando do tipo "spotify:user:[snip - Community Moderator ...
  • Katerina
  • Spotify Legend
  • 886 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 886 Views
  • 1 replies
  • 0 likes

Solved!! Cant login

When I try to login it says my password is incorrect, what do I do?

  • Visitor
  • When I try to login it says my password is incorrect, what do I do?
  • Jᴀᴄᴋ
  • Roadie
  • 769 Views
  • 3 replies
  • 1 likes
  • Login
  • 769 Views
  • 3 replies
  • 1 likes

Superuser Contribution Starbucks Spotify Premium Not Working

I've been a partner since 2013 and Ive been using Spotify for around 2 years. When I opened the app today on my iPhone it said I had the free version. I found the link that I used to register with my partner numbers on my phone and when I logged in i...

  • Newbie
  • I've been a partner since 2013 and Ive been using Spotify for around 2 years. When I opened the app today on my iPhone it said I had the free version. I found the link that I used to register with my...
  • Peter
  • Spotify Legend
  • 4052 Views
  • 11 replies
  • 7 likes
  • Premium
  • 4052 Views
  • 11 replies
  • 7 likes

Solved!!Superuser Contribution Delete my Spotify community account

I would like to have my Spotify community account deleted (not my Spotify account, just the community account).

  • Visitor
  • I would like to have my Spotify community account deleted (not my Spotify account, just the community account).
  • admin12345678
  • Casual Listener
  • 1323 Views
  • 6 replies
  • 1 likes
  • Account
  • 1323 Views
  • 6 replies
  • 1 likes

Superuser Contribution Profil can´t be found

Hey since a few days its not possible for my friends to search my profile(Spotify - search - UserName)Also other users can´t be found by searching them by name Tried with iOS and on Win-PC Anyone got an idea ???

  • Casual Listener
  • Hey 🙂 since a few days its not possible for my friends to search my profile (Spotify - search - UserName) Also other users can´t be found by searching them by name   Tried with iOS and on ...
  • Peter
  • Spotify Legend
  • 521 Views
  • 3 replies
  • 0 likes
  • Account
  • 521 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Account log-in not working

Hello, just recently I discovered that I couldn't log-in to my Spotify account. Yesterday everything was going well, until I was randomly logged out and any attempts to log-in after didn't work. I didn't try to change my password, and any attempts to...

  • Visitor
  • Hello, just recently I discovered that I couldn't log-in to my Spotify account. Yesterday everything was going well, until I was randomly logged out and any attempts to log-in after didn't work. I di...
  • user-removed
  • Not applicable
  • 1832 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 1832 Views
  • 4 replies
  • 0 likes

Account sembra non esistere più

PlanFree/PremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ste7774
  • Casual Listener
  • 379 Views
  • 2 replies
  • 0 likes
  • Account
  • 379 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify randomly playing song

When I am listening to spotify (premium) on pc all is ok, except for when Spotify will either randomly just decide to play whatever music it wants to out of the blue when I haven't even touched it for like an hour, or even worse than that Spotify has...

  • Casual Listener
  •   When I am listening to spotify (premium) on pc all is ok, except for when Spotify will either randomly just decide to play whatever music it wants to out of the blue when I haven't even touch...
  • pyrobunny
  • Casual Listener
  • 12107 Views
  • 17 replies
  • 2 likes
  • Other
  • 12107 Views
  • 17 replies
  • 2 likes

Solved!! Changing my Email

PlanPremiumCountryUruguay DeviceMacbook Pro late 2017Operating SystemmacOS 10.14.4 My Question or IssueHi, i have an email account connected to my spotify account that i no longer use, now i want to change it but i can't, and if i try to contact the ...

  • Casual Listener
  • Plan Premium Country Uruguay   Device Macbook Pro late 2017 Operating System macOS 10.14.4   My Question or Issue Hi, i have an email account connected to my spotify account that...
  • Brunvc
  • Casual Listener
  • 887 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 887 Views
  • 6 replies
  • 0 likes

Solved!! Why won't any music play on my account?

Plan FreeCountry USADeviceComputerOperating SystemWindows 10 My Question or IssueWhy won't any music play on my account? No matter what I try to play, it won't play ANYTHING. I am using the webbrowser and do not have the app downloaded.

  • Casual Listener
  • Plan  Free Country  USA Device Computer Operating System Windows 10   My Question or Issue Why won't any music play on my account? No matter what I try to play, it won't play...
  • Abbi89
  • Casual Listener
  • 729 Views
  • 2 replies
  • 1 likes
  • Account
  • 729 Views
  • 2 replies
  • 1 likes

Solved!! Account Login with a new email

I was using a Spotify Premium account through a family share plan. The email that was associated with my account on the family premium plan was deleted and I no longer use that email. I did not have the chance to update my new email on the family pla...

  • Casual Listener
  • I was using a Spotify Premium account through a family share plan. The email that was associated with my account on the family premium plan was deleted and I no longer use that email. I did not have ...
  • JBayudz
  • Composer
  • 1419 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1419 Views
  • 5 replies
  • 0 likes

Android Update - Logging issue - uninstall - Unsync playlist

Plan :Premium Country :France Device :LG G6 Operating SystemAndroid 8.0 My Issue : Hi Folks, It's about 1 month I've been experciencing serious problems of logging in each time I update Spotify under Android.After updating, I try to run Spotify but i...

  • Newbie
  • Plan : Premium   Country  : France   Device : LG G6    Operating System Android 8.0   My Issue :   Hi Folks,    It's about 1 month I've be...
  • JBayudz
  • Composer
  • 842 Views
  • 2 replies
  • 1 likes
  • Login
  • 842 Views
  • 2 replies
  • 1 likes

Solved!! Cant login to old account

PlanFreeCountryMalaysiaDeviceHuawei Nova 2i My Question or Issuei've made a free account last year around june or july and i didnt really use it. Recently i tried logging in to that account again and it tells me that my email is "not associated with ...

  • Newbie
  • Plan Free Country Malaysia Device Huawei Nova 2i   My Question or Issue i've made a free account last year around june or july and i didnt really use it. Recently i tried logging in to t...
  • Jose_M
  • Spotify Star
  • 988 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Login
  • 988 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution My account was hacked!

Premium account Taiwanese user Device (Nokia 8.1) Operating System (Android) My Question or Issue I changed my password few weeks ago since I found that there are some strang songs(which I have naver listened yo) in my playlist. But I had no clue whe...

  • Casual Listener
  • ...ome strang songs(which I have naver listened yo) in my playlist. But I had no clue whether my accont was hacked or not. Then, I just found that my account name and previous password can be found to the public...
  • JBayudz
  • Composer
  • 4607 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Security
  • 4607 Views
  • 9 replies
  • 0 likes

Solved!! Data Requests

Is there a limit on how many times I can request my data via privacy settings? I want to track my listening and it appears this is the only way I can get a record of tracks listened to over a period of time. Thanks.

  • Casual Listener
  • Is there a limit on how many times I can request my data via privacy settings?   I want to track my listening and it appears this is the only way I can get a record of tracks listened to over ...
  • Billy-J
  • Spotify Star
  • 6443 Views
  • 3 replies
  • 1 likes
  • Account
  • 6443 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution E-mail phishing

Plan Free Country Brazil Device Samsung Galaxy S7 Operating System Windows 7 My Question or Issue Today I got an e-mail which appeared to be true, telling me to update my password due to suspicious activity. I'll attach the e-mail and paste the link ...

  • Casual Listener
  • Plan Free Country Brazil Device Samsung Galaxy S7 Operating System Windows 7   My Question or Issue   Today I got an e-mail which appeared to be true, telling me to up...
  • soldade
  • Casual Listener
  • 21790 Views
  • 7 replies
  • 0 likes
  • Account
    Security
  • 21790 Views
  • 7 replies
  • 0 likes

Solved!! Facebook-linked profile showing as numbers

I have a Spotify Premium account linked to my Facebook account. When I log in on the Windows client, my profile is showing as a numbered username, rather than linking my name and profile picture from Facebook. Based on posts I've seen about other peo...

  • Visitor
  • I have a Spotify Premium account linked to my Facebook account. When I log in on the Windows client, my profile is showing as a numbered username, rather than linking my name and profile picture from...
  • OneByBoo
  • Roadie
  • 976 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 976 Views
  • 3 replies
  • 0 likes

Solved!! Spotify cannot verify my mail, cannot give me new password, there is a loop here

PlanI use Family Share PlanCountryTurkeyDevicePC - LG K10Operating SystemWindows 10 & Android My Question or IssueIn time, I created my spotify account with Facebook profile. But I deleted my facebook profile yesterday. Today, I wanted to login spoti...

  • Visitor
  • Plan I use Family Share Plan Country Turkey Device PC - LG K10 Operating System Windows 10 & Android   My Question or Issue In time, I created my spotify account with Facebook prof...
  • JBayudz
  • Composer
  • 2345 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 2345 Views
  • 5 replies
  • 0 likes

Logged into my account today, all my playlists were gone and replaced by Turkish music

PlanFree/PremiumCountryCanadaDeviceComputerOperating SystemWindows 10 My Question or Issue Logged into spotify today, all my playlists were wiped. Instead I found turkish playlists filled with turklist music. I was still able to find and save two of ...

  • Casual Listener
  • Plan Free/Premium Country Canada Device Computer Operating System Windows 10   My Question or Issue   Logged into spotify today, all my playlists were wiped. Instead I found turk...
  • Jᴀᴄᴋ
  • Roadie
  • 506 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 506 Views
  • 1 replies
  • 0 likes