Help Wizard

Step 1


Account E-mail problem

Account E-mail problem

Hi guys!

I've a redundant problem with my account created from facebook. My account profile show me an inactive e-mail, that isn't linked to my facebook account. But, when i try to change mail, they says "this mail is already in use" and don't let me change it.

How can I resolve this crazy situation?


Thanks in advance


1 Reply

If your Spotify account was created using Facebook, it will use the email address that is on your Facebook account.


To change the email that Spotify uses, you will have to change your Facebook email.


If you are still having trouble,

I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.


You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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