Account Hacked

[baktash]

Dear Community,

Now a couple of weeks ago i got an email that my email was changed. So then i logged off all the devices and with in one night he/she loged my facebook accound off and changed my password, i have send a couple of email to spotify but nobody is responding to it. and now i'm affraid that the person has deleted all my music and playlist. Can someone help me out please. 

My accountname was baky007 and the persons email that hacked my accound is gualterokara@outlook.com

[LordRollin]

Hi @baktash. I'm going to recommend that we try contacting support one more time through this from. This is the "anonymous" contact form, so you'll be able to input which email you want them to reply to. For the form to work, make sure you are completely logged out of Spotify.com, otherwise it will automatically use the email of the account you are logged into! Please note that you will most likely receive an automated email back from support directing you to the forums or the FAQ page; just ignore that, and reply back directly to that email (even if it comes from a no-reply address), and support should help sort your issue out as soon as they can. If you don't receive an email from support, please check your spam folder. If that still doesn't work then please let me know and I'll do what I can to get this taken care of. Best of luck!

[baktash]

Hi there,

I have done that twice now and still no reply. I could do it another time if that helps.

Thank you for the respons.

Kind regards

Baktash

[LordRollin]

Alright, go ahead and try sending an email to support@spotify.com. That should get you through directly. Let me know how it goes.

[baktash]

Hi there, 

I have done what you told me but i haven't recived no email or help back.

How can i get help?