Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 400720 Views
  • 952 replies
  • 107 likes
  • Account
  • 400720 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172180 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172180 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99261 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99261 Views
  • 68 replies
  • 10 likes

My account is hacked/stolen.

My account is hacked/stolen. I tried logging on spotify today on my way to work, but i couldnt log in. The password was changed so i checked my email to see if the contact email was changed, which it was.How come the hackers just have such an easy wa...

  • Visitor
  • My account is hacked/stolen.   I tried logging on spotify today on my way to work, but i couldnt log in. The password was changed so i checked my email to see if the contact email was changed,...
  • user-removed
  • Not applicable
  • 238 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 238 Views
  • 2 replies
  • 0 likes

Account Hijacked - Please help

Hi to whom can help me. I received an email last night from spotify that my email address for spotify has been changed, even though I know I didn't change it. Consequently as I tried to use Spotify Premium this morning the password has been changed f...

  • Casual Listener
  • Hi to whom can help me.   I received an email last night from spotify that my email address for spotify has been changed, even though I know I didn't change it. Consequently as I tried to use ...
  • user-removed
  • Not applicable
  • 204 Views
  • 3 replies
  • 0 likes
  • Account
  • 204 Views
  • 3 replies
  • 0 likes

Never agreed to premium subscription

Return my money stop charging me and you charged me twice for the month of April 2016

  • Newbie
  • Return my money stop charging me and you charged me twice for the month of April 2016
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! Can't find support phone number

I'm unable to find the german support phone-number or mail adress at the website.

  • Visitor
  • I'm unable to find the german support phone-number or mail adress at the website.
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Other
  • 225 Views
  • 1 replies
  • 0 likes

My premium account has been hacked.

Hi all - please help if you can! I had an email on Sunday night to tell me that I had changed my email address when I had made no such change. I have emailed Spotify via the correct address about this and have heard absolutely nothing back. I am seri...

  • Newbie
  • Hi all - please help if you can!   I had an email on Sunday night to tell me that I had changed my email address when I had made no such change. I have emailed Spotify via the correct address ...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 149 Views
  • 1 replies
  • 0 likes

2nd time: Spotify didnt cancelled my premium account after a second try

Another time spotify ignored my cancel request from premium service.On march i decided to cancel my premium subscription. It didnt work."Ok. no problem"...i said and then i cancelled again my premium subscription...Well, today i have seen a new recei...

  • Newbie
  • Another time spotify ignored my cancel request from premium service. On march i decided to cancel my premium subscription. It didnt work. "Ok. no problem"...i said and then i cancelled again my pre...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Charged 5 times

I have been charged 5 times and Spotify have attempted 7 transactions all together. I have been expressing my concern since Monday evening and have had no response or acknowledgement on their behalf. I may incur charges from my bank as a result of th...

  • Casual Listener
  • I have been charged 5 times and Spotify have attempted 7 transactions all together. I have been expressing my concern since Monday evening and have had no response or acknowledgement on their behalf....
  • Maxim
  • Spotify Star
  • 322 Views
  • 6 replies
  • 0 likes
  • Premium
  • 322 Views
  • 6 replies
  • 0 likes

Solved!! Recover Deleted Playlists - Hacked Account

I logged in this morning and it appears my account has been hacked. All my playlists have been deleted and tons of new playlists of music I would never listen to have been created. Additionally tons of songs have been added to "Your Music" in the pas...

  • Casual Listener
  • I logged in this morning and it appears my account has been hacked. All my playlists have been deleted and tons of new playlists of music I would never listen to have been created. Additionally tons ...
  • Maxim
  • Spotify Star
  • 4162 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 4162 Views
  • 1 replies
  • 0 likes

Can't access music

After I discovered Spotify last week, I've been happily streaming any track from my phone. But now I can't access any tune and it keeps telling me to get Spotify premium, which I have, but still can't access any music. Please help.

  • Newbie
  • After I discovered Spotify last week, I've been happily streaming any track from my phone. But now I can't access any tune and it keeps telling me to get Spotify premium, which I have, but still can'...
  • jveloce1
  • Newbie
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Support meldet sich nicht! Zahle seit 3 Monaten unnötig...:-/

Ich habe Facebook gelöscht, kann mich nicht mehr einloggen! Habe aber meinen Acc über Facebook gemacht damals und hatte auch ein Premium abo! So jetzt habe ich scho mehrmals versucht den Support zu kontaktieren weil ich mein Abo weiter zahle, jedoch ...

  • Newbie
  • Ich habe Facebook gelöscht, kann mich nicht mehr einloggen! Habe aber meinen Acc über Facebook gemacht damals und hatte auch ein Premium abo! So jetzt habe ich scho mehrmals versucht den Support zu k...
  • MattSuda
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium
  • 314 Views
  • 1 replies
  • 0 likes

Downgrading From Premium Subscription Linked To Mobile Provider

Hi there, I had a free Spotify account for a long time and only upgraded to premium when a change of my Maxis (Malaysia) mobile postpaid plan entitled me to a complimentary upgrade. BUT now I want to change my mobile plan again, which means my Spotif...

  • Casual Listener
  • Hi there,    I had a free Spotify account for a long time and only upgraded to premium when a change of my Maxis (Malaysia) mobile postpaid plan entitled me to a complimentary upgrade. BU...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 3 replies
  • 1 likes
  • Free
    Premium
    Subscription
  • 197 Views
  • 3 replies
  • 1 likes

profile picture not displayed

hey guys, just made a spotify account for coastersound and linked it to my personal facebook in preferences but its not changing the display picture in spotify? i want to link spotify to a page i manage within my personal facebook account is this pos...

  • Casual Listener
  • hey guys,   just made a spotify account for coastersound and linked it to my personal facebook in preferences but its not changing the display picture in spotify? i want to link spotify to a p...
  • coastersound
  • Casual Listener
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

family plan

I added my daughter to the family plan.I can open the spotify account on her phone but it is my user name and my music. How do I set up her with her own user name so we can keep our music selections separate?

  • Newbie
  • I added my daughter to the family plan. I can open the spotify account on her phone but it is my user name and my music. How do I set up her with her own user name so we can keep our music selection...
  • htagnightmare
  • Newbie
  • 169 Views
  • 2 replies
  • 0 likes
  • Premium
  • 169 Views
  • 2 replies
  • 0 likes

Signed up for PRemium Student but charge full price 2 months in a row please help

Signed up for PRemium Student but charge full price 2 months in a row. I've already been charged for the month and just want to figure out how to switch to student and get my money back.

  • Newbie
  • Signed up for PRemium Student but charge full price 2 months in a row. I've already been charged for the month and just want to figure out how to switch to student and get my money back.
  • DasPeter
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium
  • 114 Views
  • 1 replies
  • 0 likes

In process to get a subscription but I didn't qualify but my account was still charged

I was trying to apply for the student discount and I was verified by myunidays.com which accepts high schoolers but then when I went back to actually buy the student discount premium account, Sheer ID became the new verifier. Sheer ID didn't accept m...

  • Newbie
  • I was trying to apply for the student discount and I was verified by myunidays.com which accepts high schoolers but then when I went back to actually buy the student discount premium account, Sheer I...
  • DasPeter
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 128 Views
  • 1 replies
  • 0 likes

The money has been removed from my card but i cant access my account

It shows on my recent payments that $7.99 were debit from my card but when i tried to access my account it says my payment didnt go through, also i received an email on 04/17 saying that my payment wasnt successful when it shows that the money was re...

  • Newbie
  • It shows on my recent payments that $7.99 were debit from my card but when i tried to access my account it says my payment didnt go through, also i received an email on 04/17 saying that my payment w...
  • DasPeter
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 118 Views
  • 1 replies
  • 0 likes

Solved!! 2 account 1 credit card

can i have 2 account with one credit card? If not what should i do?

  • Casual Listener
  • can i have 2 account with one credit card? If not what should i do?
  • DasPeter
  • Community Legend
  • 3381 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 3381 Views
  • 3 replies
  • 0 likes

Trying to remove members from family plan

I have a family plan under my account with 4 other members. After the free trial, two of them were uninterested in pursuing it further. So I followed the steps I've found in these boards to cancel my whole subscription (ridiculously round about), but...

  • Newbie
  • I have a family plan under my account with 4 other members. After the free trial, two of them were uninterested in pursuing it further. So I followed the steps I've found in these boards to cancel my...
  • KatesHere
  • Community Legend
  • 368 Views
  • 4 replies
  • 1 likes
  • Premium
  • 368 Views
  • 4 replies
  • 1 likes

Solved!! Cancelled subscription late

My Spotify Premium was supposed to be cancelled on 1/29 or else it would renew automatically. I cancelled it late on 2/1 and was hoping it would cancel the monthly subscription and the monthly charge, but my mom still got charged the $10.99. I was wo...

  • Newbie
  • My Spotify Premium was supposed to be cancelled on 1/29 or else it would renew automatically. I cancelled it late on 2/1 and was hoping it would cancel the monthly subscription and the monthly charge...
  • lucky_lacey
  • Newbie
  • 1082 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1082 Views
  • 2 replies
  • 0 likes

Solved!! Change the Facebook account linked to this subscription (premium)

Hi,I have a premium subscription and I need help to change the facebook account linked to this subscription to another one.Both are my facebook accounts. It's just that I use the new account and planning on to deactivate the other one.Any help is app...

  • Newbie
  • Hi, I have a premium subscription and I need help to change the facebook account linked to this subscription to another one. Both are my facebook accounts. It's just that I use the new account and ...
  • Fouadch
  • Newbie
  • 81392 Views
  • 36 replies
  • 5 likes
  • 81392 Views
  • 36 replies
  • 5 likes