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Account Hacked

Account Hacked

Hello,

 

My account has been Hacked last night...

I received this mail from spotify :

 

Bonjour, c'est Spotify.    
 
 
Nous souhaitions vous informer que l'adresse e-mail sur votre compte Spotify a été récemment modifiée.
Votre ancienne adresse e-mail était :ya****@hotmail.com
La nouvelle est : a*************@hotmai.com
 starred for security

Si c'est bien ce que vouliez faire, pas d'inquiétude. Pour vous, rien ne change.

Si vous n'êtes pas à l'origine de cette demande, contactez-nous à l'adresse account-details-changed@spotify.com pour nous l'indiquer. Nous nous pencherons sur la question.

 

It's impossible to write to spotify at this mail address : account-details-changed@spotify.com 

 

It's apparently under maintenance

 

Could someone help me please ?

Reply
2 Replies

Hey @kozoloo!

 

Thanks for reaching out in the Community.

 

Don't worry, our Support team will be able to lend a hand with this.

 

We'd recommend reaching out to them here:

Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

 

Many thanks!

/M

Hello,

 

I got the exact same problem. I followed your link and send email hours ago and nothing happen. My account is still used by sombody else, and i can't restore my own email/password.

How long will it take? 

 

User : louline

 

Thanks

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