Account Hacked

[Macue]

My account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address password that are now associated with this account are not mine. The credit card showing however is mine and I am up to date with my payments but locked out of my account.

I have been unable to go online with spotify for a couple of days and it would appear that someone else has changed the email and password used to connect.

I regard this as an act of theft as I am now paying for a service which someone else is accessing. I also have serious questions as to why this individual could change the email address and password on a subscription without first sending any kind of verification through the previous email address. 

I have submitted this information on a contact form on the website some days ago with details about how to get in touch with me, but have not heard back yet. Please could this be looked into ASAP.