Account Randomly Missing

[Purple28]

Hi,

I have had my current account for awhile and I have always been able to type my username in the search bar and find myself, as well with friends. But recently I don’t show up at all. The only way I am able to find myself is with the username Spotify originally gave me ( numbers/letters ). I have never had trouble until now, it’s as if I don’t exist. Could this be a glitch? 

[SergioDavid]

Hey @Purple28, welcome to the Community!

Sorry to hear you're having trouble with this. No worries though, we're definitely here to help 🙂

Did you recently disconnect Spotify from your Facebook? If your Spotify account was created through Facebook, it's best if you reconnect the accounts. 

Let us know if that helps.