Account cancellation

[kay3288]

Hi Sportify, please cancel my account, i have been charge for 2 months for not be able use premium....give up already , please refund....

[KatesHere]

Hey there @kay3288, welcome to the community!

That's odd. Can you make sure you're logging in the correct account?

Try the following:

1. Check your subscription page. Your status should be Premium. 
2. If it says you're on Premium, try signing out and back into the app. If that doesn't help, try a clean reinstall of the Spotify app on that device.
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that doesn't help, please take this survey that can point you out in the right direction.

You can cancel your account any time by following these steps.

You can also check out more about refunds here.

Hope this was helpful!

K