Account changed to Facebook

katietellett · 2014-12-24

Hi, I have been using Spotify for a while now and I signed up with just my email, not Facebook. After an IOS update this week I now seem to have been transferred to a Facebook account and I can't sign in with my previous credentials. I now have a different account with Facebook, none of my playlists are there and it doesn't recognize that I am a premium user. I have tried resetting my p/w but it just forces me to log in with Facebook. Please help

MattSuda · 2014-12-24

If you contact support they will be able to take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you can't login, you will need to use this link:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

Since it is currently the holidays, it might take Spotify longer to reply.

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