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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76395 Views

28 replies

0 likes

  • 76395 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94228 Views

9 replies

2 likes

Account
Login
  • 94228 Views
  • 9 replies
  • 2 likes

New album

Hello I am a fan of Eminem and I am new to using this blog and I was wondering when will you guys get the new Slim Shady XV album? Thanks

Newbie

Hello I am a fan of Eminem and I am new to using this blog and I was wondering when will you guys get the new Slim Shady XV album? Thanks

Peter__

Community Legend

233 Views

1 replies

0 likes

Other
Premium
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! canceled FB account, still charged for premium

I canceled my fb account and cannot log onto my old Spotify account because my fb is canceled now. But I am still getting charged for premium from that account and I want to know how I can unsubscribe. Please help!

Casual Listener

I canceled my fb account and cannot log onto my old Spotify account because my fb is canceled now. But I am still getting charged for premium from that account and I want to know how I can unsubscrib...

sadisays

Casual Listener

396 Views

2 replies

0 likes

Account
Subscription
  • 396 Views
  • 2 replies
  • 0 likes

0.99€ promotion?!

Olá!I wanna subscrive the promotion of 0.99€ for three months and it appeared the link to make the normal subscription Premium. I did it, thinking that you will only charge 0.99€. But no, i received the mail with the receipt of 6.99€.What can you do ...

Casual Listener

Olá! I wanna subscrive the promotion of 0.99€ for three months and it appeared the link to make the normal subscription Premium. I did it, thinking that you will only charge 0.99€. But no, i receive...

nunosilvacouto

Casual Listener

1076 Views

5 replies

0 likes

Account
Free
Premium
Subscription
  • 1076 Views
  • 5 replies
  • 0 likes

Can't get my purchased music

I have previously (a few years ago) paid for music through Spotify. I only downloaded it once or twice. However, now I am unable to re-download it. Any tips?

Newbie

I have previously (a few years ago) paid for music through Spotify.  I only downloaded it once or twice.  However, now I am unable to re-download it.  Any tips?

Peter__

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Not seeing student offer

I am currently enjoying a free Premium trial, but I found out that students get Premium for $4.99. I verified I was a student but I don't see the student offers. I only see the $9.99 offer for Premium.

Newbie

I am currently enjoying a free Premium trial, but I found out that students get Premium for $4.99. I verified I was a student but I don't see the student offers. I only see the $9.99 offer for Premiu...

Peter__

Community Legend

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Nus extra discount run out?

For some reason my NUS discount has stopped and I have gone back to paying £9.99 a month. My card is still valid and when i go to re add the discount it says "It appears that you are not eligible for the discounted product that you are trying to purc...

Casual Listener

For some reason my NUS discount has stopped and I have gone back to paying £9.99 a month. My card is still valid and when i go to re add the discount it says "It appears that you are not eligible for...

Peter__

Community Legend

454 Views

3 replies

0 likes

  • 454 Views
  • 3 replies
  • 0 likes

hey need help to an acc

hello. i have a prob, my girlsfreind have a acc to spotify but cant log in whit facebook or her login and password. what do we do, can we delete her profile and make a new one or what do we do. have contact support but... is always auto awsner thx fo...

Casual Listener

hello.   i have a prob, my girlsfreind have a acc to spotify but cant log in whit facebook or her login and password.   what do we do, can we delete her profile and make a new one o...

Peter__

Community Legend

439 Views

6 replies

0 likes

Login
  • 439 Views
  • 6 replies
  • 0 likes

Solved!! Can't find unlimited option

I read you have an unlimited version of spotify, which is 5 euros. But whatever I click it's premium version on my screen. More money, more money begging?

Casual Listener

I read you have an unlimited version of spotify, which is 5 euros.   But whatever I click it's premium version on my screen.   More money, more money begging?

Peter__

Community Legend

2400 Views

6 replies

0 likes

Unlimited
  • 2400 Views
  • 6 replies
  • 0 likes

7 day free trial / 30 day

I'm sure this has been asked a million times, but I've been reading some conflicting information. I activated the 7 day free trial for mobile, but also want the 30 day free trial. I put in my info for the 30 day free trial only to find out that it wo...

Newbie

I'm sure this has been asked a million times, but I've been reading some conflicting information.   I activated the 7 day free trial for mobile, but also want the 30 day free trial. I put in...

Peter__

Community Legend

737 Views

2 replies

0 likes

Account
Premium
Subscription
  • 737 Views
  • 2 replies
  • 0 likes

I'm paying a premium membership but when logged on account says I am using the free service?

my bank account as Spotify have been deducting £4.99 every month yet on my account it says I am on Spotify Free!!!!! Need assistance. Can't find a contact or help anywhere!?!

Newbie

my bank account as Spotify have been deducting £4.99 every month yet on my account it says I am on Spotify Free!!!!!  Need assistance. Can't find a contact or help anywhere!?!

Peter__

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Most followed person by Country?

Hello, Is there a way to figure out the ranking of Spotify users with most followers by Country? I currently live in Dominican Republic and I'd love to find out if this was available somewhere. Thanks for your time!

Newbie

Hello,    Is there a way to figure out the ranking of Spotify users with most followers by Country? I currently live in Dominican Republic and I'd love to find out if this was avai...

Peter__

Community Legend

495 Views

1 replies

0 likes

Account
Other
Premium
  • 495 Views
  • 1 replies
  • 0 likes

Is there a way to merge accounts on Spotify? Realized that my work and personal are separate

I've just realized that the account I've been using at work is not the same one I've used on my phone, and now all of my playlists, starred songs, etc, are separated by account username. Is there a way to merge these accounts, or transfer all these p...

Newbie

I've just realized that the account I've been using at work is not the same one I've used on my phone, and now all of my playlists, starred songs, etc, are separated by account username. Is there a w...

Carina

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Way to control another spotify account?

Is there a way to have one spotify account that can act as an administrator over another spotify account--basically, to view and monitor what songs are being listened to?

Casual Listener

Is there a way to have one spotify account that can act as an administrator over another spotify account--basically, to view and monitor what songs are being listened to?

PRR

Casual Listener

784 Views

2 replies

0 likes

Account
  • 784 Views
  • 2 replies
  • 0 likes

displaced account

A couple of months ago my Spotify crashed both on my phone and on my computer (I have premium) and then all of a sudden my playlists had completely disappeared from my account and I was completely confused with what had happened. None could be found ...

Newbie

A couple of months ago my Spotify crashed both on my phone and on my computer (I have premium) and then all of a sudden my playlists had completely disappeared from my account and I was completely co...

Peter__

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Sunday Times subscription / existing account

I've got a subscription to the Sunday Times, which came with one year's free Spotify in the form of a pre-paid code. Following the instructions for existing Spotify users, I applied the voucher to my account and received a receipt from Spotify. Howev...

Newbie

I've got a subscription to the Sunday Times, which came with one year's free Spotify in the form of a pre-paid code.  Following the instructions for existing Spotify users, I applied the voucher...

Peter__

Community Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Where is Spotify Unlimited

I was supposed to continue my Spotify Unlimited subscription but I'm only able to buy Priemium, not Unlimited. Does Unlimited exists anymore? I can't afford Premiun subscription

Newbie

I was supposed to continue my Spotify Unlimited subscription but I'm only able to buy Priemium, not Unlimited. Does Unlimited exists anymore? I can't afford Premiun subscription 😞  

Peter__

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family

Hi, I just got spotify premium, as of 20-11-2014. However, I want to switch to spotify family with 3 additional members. I have already paid 10 euro for this months fee, but when I switch to family I still have to pay the full fee for myself for this...

Casual Listener

Hi,   I just got spotify premium, as of 20-11-2014. However, I want to switch to spotify family with 3 additional members.   I have already paid 10 euro for this months fee, but w...

Peter__

Community Legend

929 Views

6 replies

0 likes

Account
Premium
Subscription
  • 929 Views
  • 6 replies
  • 0 likes

Solved!! Premium membership appears as free user

Hi, up until my accounts where merged, I was a premium member, I have been paying 9.99 for a while, but now it appears that I am only on a free subscription, my last credit card payment was done on Sept 25th. I still want to be a premium member and I...

Newbie

Hi, up until my accounts where merged, I was a premium member, I have been paying 9.99 for a while, but now it appears that I am only on a free subscription, my last  credit card payment wa...

peterjim

Casual Listener

1095 Views

8 replies

1 likes

  • 1095 Views
  • 8 replies
  • 1 likes

Error when trying to add payment method

Hi, I am trying to add credit card to my account in order to upgrade to premium, but when I click the link, "Add a payment method", on the 'subscription' page, it jumps back to the subscription page, and I get this message: "Unfortunately, there is n...

Casual Listener

Hi,   I am trying to add credit card to my account in order to upgrade to premium, but when I click the link, "Add a payment method", on the 'subscription' page, it jumps back to the subscri...

Peter__

Community Legend

778 Views

5 replies

0 likes

Subscription
  • 778 Views
  • 5 replies
  • 0 likes

why the musics sound bad on the pc

dunno why the music n my pc sound awfull, and it displays a message saying someone else is using my account somewhere else

Casual Listener

dunno why the music n my pc sound awfull, and it displays a message saying someone else is using my account somewhere else

Peter__

Community Legend

337 Views

3 replies

0 likes

  • 337 Views
  • 3 replies
  • 0 likes