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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14857 Views

7 replies

11 likes

Security
  • 14857 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554409 Views

991 replies

116 likes

Account
  • 554409 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131232 Views

74 replies

12 likes

Account
Login
Premium
  • 131232 Views
  • 74 replies
  • 12 likes

Gifting Spotify

Hi, I wanted to gift spotify for 2 of my family members but it was due to the 2 months free promo. When i went to the gift section i saw no option for the 2 month promo. Is this becasue i bought the promo and can't gift it or is it just not shown in ...

Newbie

Hi,   I wanted to gift spotify for 2 of my family members but it was due to the 2 months free promo. When i went to the gift section i saw no option for the 2 month promo. Is this becasue i ...

MattSuda

Spotify Star

261 Views

1 replies

0 likes

Account
Premium
Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Change my Country

Hi, I want to change my country Information within Spotify. I used a 30 days free premium Version were i had to give my billing address and stuff. But now i only use the free version and cant change my country. I need to update my payment information...

Newbie

Hi,   I want to change my country Information within Spotify. I used a 30 days free premium Version were i had to give my billing address and stuff. But now i only use the free version and c...

MattSuda

Spotify Star

181 Views

1 replies

0 likes

Account
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Extra two months not showing

I bought premium for a moth during the time period where spotify was advertising getting two months free after buying the first (a holliday special). Though, my subscriptions page continues to say that my subscription renews in january, not in march....

Newbie

I bought premium for a moth during the time period where spotify was advertising getting two months free after buying the first (a holliday special). Though, my subscriptions page continues to say th...

MattSuda

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Premium Trial

I got a trial and I forgot the email I used for my account so I have been charged for two months now. Is there a way to get into my account and delete the premium?

Casual Listener

I got a trial and I forgot the email I used for my account so I have been charged for two months now. Is there a way to get into my account and delete the premium?

Raquelleeeeeee

Casual Listener

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

410 error code [HELP]

Hello, This is not my real spotify account! The one that I'm using is JordzillabrahI bought Spotify Premium yesterday! As of today I can't log in to my Spotify account using my Spotify account details.The interface appears but I get a 410 error code ...

Casual Listener

Hello, This is not my real spotify account! The one that I'm using is Jordzillabrah I bought Spotify Premium yesterday! As of today I can't log in to my Spotify account using my Spotify account ...

PleaseHelpMex

Casual Listener

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Lost password and wrong mail in profil

Someone hacked my Spotify account and it is wrong email on the account, how do I get my account back so I can switch password. Can still login with facebook..

Visitor

Someone hacked my Spotify account and it is wrong email on the account, how do I get my account back so I can switch password. Can still login with facebook..

Jordi

Community Legend

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Can't change my country

I can't change my country even with a different credit card.. HELP

Casual Listener

I can't change my country even with a different credit card.. HELP

MamboTequila

Casual Listener

525 Views

2 replies

0 likes

Account
  • 525 Views
  • 2 replies
  • 0 likes

Spotify Premium Free via Sprint Cellular

A few months ago my cell phone carrier, Sprint, offered me 6 months of Spotify Premium for free. I still have not been able to download the premium version! How can this situation be rectified? Do I need to contact Sprint instead of Spotify?

Newbie

A few months ago my cell phone carrier, Sprint, offered me 6 months of Spotify Premium for free.  I still have not been able to download the premium version!  How can this situation be rect...

Mansheaven

Casual Listener

459 Views

2 replies

0 likes

  • 459 Views
  • 2 replies
  • 0 likes

Student Discount

Hello! I am currently on premium and want to get the US Student Discount. Every time I try to follow the link it has provided in the "solutions" tab under help it doesn't do anything no matter what device I use. Anyone else having that problem?

Newbie

Hello! I am currently on premium and want to get the US Student Discount.  Every time I try to follow the link it has provided in the "solutions" tab under help it doesn't do anything no matter ...

Liam

Community Legend

224 Views

1 replies

0 likes

Premium
  • 224 Views
  • 1 replies
  • 0 likes

I am on a Trial but want to cancel it so I can accept my subsrcitpion that my partner brought me..

Hi there, If anyone could please help that would be great - I have a code to enter to upgrade my spotify account but am currently on a free 30 day trial of the premium. how do I cancel this so my upgrade will work correctly. Thanks

Casual Listener

Hi there,   If anyone could please help that would be great - I have a code to enter to upgrade my spotify account but am currently on a free 30 day trial of the premium. how do I cancel thi...

Liam

Community Legend

286 Views

3 replies

0 likes

  • 286 Views
  • 3 replies
  • 0 likes

Solved!! 0.99 for 3 months plus premium gift card for 6 months total?

I wanted to get Spotify Premium for my mom for Christmas. I see right now it's 0.99 for the first three months. Can I do this and then add on a 3 month gift card for a 6 month gift??

Casual Listener

I wanted to get Spotify Premium for my mom for Christmas. I see right now it's 0.99 for the first three months.  Can I do this and then add on a 3 month gift card for a 6 month gift??  

Liam

Community Legend

2196 Views

4 replies

0 likes

Premium
Subscription
  • 2196 Views
  • 4 replies
  • 0 likes

can't get into my old account

I tried to change my password , got one, but now can't get into my old account. I guess i thought my username was wrllevine75, but it was something else. PLEASE help!

Regular

I tried to change my password , got one, but now can't get into my old account. I guess i thought my username was wrllevine75, but it was something else. PLEASE help!

Amarro

Community Legend

345 Views

5 replies

0 likes

  • 345 Views
  • 5 replies
  • 0 likes

Solved!! Gift card

Last december(2013) I purchased a 12 months Spotify Premium Gift Card for my niece. Now I want to renew its subscription for another 12 months. What I need to do? Purchase another gift card?

Newbie

Last december(2013) I purchased a 12 months Spotify Premium Gift Card for my niece.   Now I want to renew its subscription for another 12 months.   What I need to do? Purchase anoth...

OviiiOne

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

i ignored all my facebook friends on spotify, how can i see them back?

I everyone... i've i ignored all my facebook friends on spotify. I thought that i was skipping them but i was ignoring them all. Now it says "there are no friend to show" How can i see them back? i'd like to follow some one but now i don't see anyone...

Casual Listener

I everyone... i've i ignored all my facebook friends on spotify. I thought that i was skipping them but i was ignoring them all. Now it says "there are no friend to show" How can i see them...

AndrewBee

Casual Listener

281 Views

1 replies

0 likes

Other
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! I've just purchased Spotify +1 Family, but something went wrong

Which is that after paying, my phone browser crashed. After reloading it told me that the payment was already finished before. I don't know what I am supposed to do? Am I supposed to wait for an email that gives me the option to invite by email or wa...

Casual Listener

Which is that after paying, my phone browser crashed. After reloading it told me that the payment was already finished before. I don't know what I am supposed to do?  Am I supposed to wait ...

OriginDutch

Casual Listener

644 Views

6 replies

0 likes

  • 644 Views
  • 6 replies
  • 0 likes

3 months for 99c

I have tried to get the 3 month Christmas deal all month and when o finally bought it it charged me 1 month for 12.99, quite honestly I'm a little furious at the false advertisement that you are putting out.. I would greatly appreciate a reimbursemen...

Newbie

I have tried to get the 3 month Christmas deal all month and when o finally bought it it charged me 1 month for 12.99, quite honestly I'm a little furious at the false advertisement that you are putt...

ChrisScheil

Newbie

299 Views

2 replies

0 likes

  • 299 Views
  • 2 replies
  • 0 likes

Currently on the 1 Month Free Trial, Looking to purchase the 3 Months for $9.99 Deal

So currently I am on the one month free trial subscription, and I see that there is a deal for 3 months for $9.99. When I click into the promotion it brings me to my subscription page and says I will be charged $9.99 after a certain date (on the day ...

Casual Listener

So currently I am on the one month free trial subscription, and I see that there is a deal for 3 months for $9.99. When I click into the promotion it brings me to my subscription page and says I will...

Pete

Roadie

394 Views

5 replies

0 likes

  • 394 Views
  • 5 replies
  • 0 likes

i got hacked

Hello. i have tried to contact your "help team" or what ever you call it. with no luck so far, 2 days ago i got a msg that i had to login to my spotify account, (wich i never have to do) and when i tried. it said wrong password. then i contacted your...

Visitor

Hello. i have tried to contact your "help team" or what ever you call it. with no luck so far,  2 days ago i got a msg that i had to login to my spotify account, (wich i never have to do) and ...

ChristianJør

Casual Listener

664 Views

4 replies

0 likes

Premium
Subscription
  • 664 Views
  • 4 replies
  • 0 likes

Want to delete Facebook, but keep Spotify

So I want to delete my Facebook, but it is linked to my Spotify account. So how do I delete my Facebook and keep my Spotify?

Newbie

So I want to delete my Facebook, but it is linked to my Spotify account. So how do I delete my Facebook and keep my Spotify?

Pete

Roadie

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode question

Dear all,The offline mode is just to listen music in the places without connection or you can use this mode not to consum the limited data plan?Meaning that, if I use an offline list with my iphone and the activated internet access, will I expend my ...

Newbie

Dear all, The offline mode is just to listen music in the places without connection or you can use this mode not to consum the limited data plan? Meaning that, if I use an offline list with my ip...

Pete

Roadie

246 Views

1 replies

0 likes

Account
Premium
  • 246 Views
  • 1 replies
  • 0 likes