When looking on my profile settings, the email that is used on Spotify is a hotmail.com address, which is not my email address. When I try to change to my correct email, a gmail.com address, it says that it is already in use. How is it possible that the hotmail.com account is in use when I haven't even put in that email address?
It feels like someone has changed my email address but then keep on using my correct one. Anyone else in a similar situation? How can I cancel my subscriptions? Many thanks in advance for help!
If you contact support from your account, the support reply may probably go to the email you don't have access to.
Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you update the email address.
Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.
You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.