Account hacked and hijacked even after i changed password and logged out of all account

[vionatrnthnael]

Hello can you please help, a few weeks ago i notice that when i was listening to music with my account it suddenly stopped and changed to another song. Then i also noticed that the liked song increase to more than 100+ when normally it's only around 30 songs.

I changed my password and logged out of other devices and linked account however it happened again recently.

Tried to contact customer service however i couldn't reach them i guess because of the pandemic happening?

Thank you so much!

[AdamDamon]

Hi vionatrnthnael,

Thanks for reaching out to the Spotify Community. I’m sorry to hear about what you're experiencing.

I recommend following all the steps in this support article in order to secure your account and stop this issue.

I hope you'll find this information useful; let us know how it goes, and don't hesitate to ask any other questions!

[AdamDamon]

Hi vionatrnthnael,

Thanks for reaching out to the Spotify Community. I’m sorry to hear about what you're experiencing.

I recommend following all the steps in this support article in order to secure your account and stop this issue.

I hope you'll find this information useful; let us know how it goes, and don't hesitate to ask any other questions!

[alexkonchar]

The exact same is happening to me too, I just changed my password again for a fourth time. I think there was a data breach at spotify releasing passwords because I'm seeing loads of people saying the same about their accounts

[Peter]

Hey @vionatrnthnael,

Thanks for reaching out to us about this and for your concern.

We can confirm that we are not currently aware of any data breaches on our end.

If you've noticed any unusual activity on your account, the best thing to do is to follow the instructions in this support article, making sure to follow the steps in the order in which they're listed.

Let us know how you get on!

[user-removed]

same here! It's now the second time in less than one week! I've followed all recommended steps but I now also think that there is a problem on your end Spotify

[babyboat4]

The same person keep hacking my account! I followed all of the steps, logged out everywhere, managed devices and accounts in the apps section, and changed my password to be more secure. And the same person keeps logging in somehow with the same device name listening to the same playlist! How do I make it stop!

[AdamDamon]

Hi @babyboat4,

Thanks for posting in the Spotify Community, and welcome!

If you’ve already followed all of these steps, and they haven’t resolved the issue you're experiencing, I would recommend contacting Customer Support so that they can help them further.

Let me know if you have any other questions, and have a good day!