Account hacked and password resset

[seripego]

hey I really need your help, today I was listening from my computer, and it was ok but suddenly my music was interrupted by someone else using an iphone cause that's what spotify showed to me. Now when I try to access to my account, it says my password is incorrect and I haven't really changed anything, It would be really helpful if someone can give me a hand with this. I'm trying to change the password, cause I was able to acces to my account thru facebook, but still I'm having issues changing the password again, 

Thank you in advance

Sergio. 

[IguanaSetup]

Hey, @seripego -

That's not cool! You can change your email address back to yours through the following steps:

1. Log in to your account page. 
2. Click EDIT PROFILE.
3. Under Email, enter your new email address.
4. Confirm your password.
5. Click SAVE PROFILE. 

After that, please contact Spotify directly through this contact form again- Your data is safe and sound, but please mention your email address in the contact form so you can recieve emails from the support team, just in case.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to lend you a hand. 

Thank you 🙂

[seripego]

Hi Again. 

So succesfully I was able to change my password.

But now, it seems that all my playlists are gone. 

That's a shame. Is there anything I can do about this? 

[IguanaSetup]

Hey, @seripego -

Please contact Spotify directly with this contact form so the support team can get things sorted 🙂 In the contact form, you should mention that your account is hacked- and your playlists are gone, you want them back.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to lend you a hand. 

Thank you 🙂