Help Wizard

Step 1


Account hacked

Account hacked

I received an email saying that my email address had been changed. I didn't request to change my email address and don't recognize the new email address. After this, I became locked out of my account and my password doesn't work.


Tried sending an email, filling out a help form, tweeting, and Facebook. It's almost been 24 hours since my account is unusable and I've had no response from Spotify.


Can I get some quick resolution to this?

2 Replies

Hey @abeeiamnot, thanks for coming to the Spotify Community!


Contacting SpotifyCares on Facebook or Twitter will be the fastest way to resolve this issue; they usually respond within 48 hours. If you haven't heard back from them after another day or so, please let me know and I will make sure to get you in contact with Spotify.

Looking forward to hearing back from you 🙂

Will try this! Thanks.

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