Help Wizard

Step 1

NEXT STEP

Account hacked

Account hacked

Here's the situation. 

I originally switched to Rogers which gave me Spotify premium for 2 years. I am using my facebook account also. The problem is about 4 days ago someone hijacked my account and I have bveen unable to sucessfully remove them from my account. I have changed my facebook password three times and also forced all devices to be logged off Spotify. Somehow they are still able to login. I can simply make a new account but I want my premium status to still be active for the rest of its duration. Is there a solution to this problem?

Reply
1 Reply

Hi @Angoz1. If you believe that your account has been compromised I would encourage you to use the anonymous online contact form. So long as you are entirely logged out of Spotify.com (alternatively, access the form via an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence. Please make sure that this is an email that is not compromised and you have access to it.

If you would prefer to not use the contact form, or require an alternative, either e @SpotifyCares on twitter, or the Spotify Cares Facebook page will work. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

To ensure your security in the future, please keep in mind that Spotify accounts are most likely compromised when the same login information is used for another site/service that has experienced a data breach. I strongly recommend using a password manager, such as LastPass, as a way of ensuring that all of your accounts are secure.

 

Please let me know if there's anything else that I might be able to assist you with. Best of luck!

Suggested posts