Account not showing as premium?

[jubilationlee]

I'm not a new customer and my most recent payment was made yesterday 12-28, however I cannot access my library or use any of the premium features. When I log into the website it shows I have a premium account. Its going on the second day I can't access my music and I've abohadhad it with losing access to something I just paid for.

Already sent the contact form yesterday and haven't received a response. This is seriously the worst customer experience I've ever had. If you're a moderator and can help restore my premium account please let me know.

[jubilationlee]

Also I've logged out and back in, uninstalled and reinstalled the app, and cleared data on my phone, PC, and tablet and none of them work.

[Peter__]

Are you sure you are logging in using the same details as when you log into your online account? 

Its amazingly easy to accidentally have two accounts one with a Spotify username and another using Facebook. 

[jubilationlee]

Hi Peter, I'm sure. I don't log into anything with Facebook. 😞

[Peter__]

Can you just double check from your online account page:

- Your logging in with the username dispalyed and not your email address. 

- Your subscription status reports you have Spotify Premium and your next payment date is in the future? 

[jubilationlee]

Sure, it says I have Spotify Premium and the next payment date is 1-28-2014

[Peter__]

Just chatting to a member of the Spotify community staff behind the scenes about this, they are going to reply to your contact form email case so keep an eye on your email inbox.