Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi all, I redeemed a spotify card over half an hour ago. After this half hour the account status are still on free and I can't access any features. I tried redeeming the card again, but now it is invalid. Kind regards, Liam.
As a family we use Spotify a great deal. We have three Sonos boxes, I use Spotify with my phone and I have a separate streamer at home which I use. My problem is that the kids and I keep cutting each other off. EG If I am on the train listening to Sp...
Hello guys i need help immediately, i'm a premium user since forever, my starred tracks was actually my collection and it's just gone, please i need you to recover it because it was my life. Help me i'm so screwed. Last song added was by Gemini and w...
How come when I log in with my email my name shows up but when I log in with my username my systers name and facebookpicture shows up, and how can i disconnect her? Tommy
Hello can you please log me out of all devices? I already posted on this topic one and it said that it was fixed but unfortunately it wasn't and the same person is still using my account and I am the one that pays for it. They even pause my music all...
Hey!
I know for a fact that my acount are being used by my ex
girlfriend and a friend of mine, so can someone log me off all sorts of
devices? Thank you :)
User: meofc95
Im trying to listen to a playlist from twitter but when I click the link, the web player automatically opens. I have disabled the web player, but it still opens anyway. When I try to log in to the web player, nothing happens. Ive tried logging in thr...
One of the main reasons I wanted to try premium (aside from offline mode) is to get rid of the ads. Well after logging off, back on, closing app, logging back in and trying everything between, I still have all those annoying ads both visual and audio...
Yes, the question is in the subject line. Q: My spotify premium has gone out, but it still says im premium when i want to pay. I have cancelled my premium and logged out and in again but still dont work, it still says im premium, even in my devices.
I'd like to delete this account attachted to this email address to start with a clean slate any possible way to request this or do it manually?
I cannot log in, I have tried to reset my password but cannot and every time I try to log in spotify tells me I abroad and have 14days ??
hi! i lost my playlist and primium when fb needed me to change password. i got som pop upp thing but wasent checking it 100% and just pressed new to spotify. and spotify just deleted my playlist and ask if i want to upgrade my acc
Changed my FB password today, lost my premium acct. and playlists when I logged back in. Someone please help! Case #: 01167141 Maybe you can merge the accts? Need my music for Grammy week. Case #: 01167141
Hello guys ,, i need help to upgrade my account from an unlimted account to a premium account ,, i don't have a Visa card or anything like that i only use Gift cards when i try to upgrade my account it askes for card so is there any way to upgrade my...
I recently canceled my premium subscription two days before the next billing because I would not have the sufficient amount to pay. And yet, on the day of the next billing, I was still charged. My bank account went into the negatives, and now I have ...
Hi i have a Spotify account connected/created with Facebook for a long time. Yesterday i worked on another PC and logged me in, and then Spotify was asking me for new Facebook permission. I accepted all, but now all my Playlists are lost, i don´t see...
Hi Spotify I've tried to email you without answer though. Can you please delete my subscription? I really wan't this to be fixed asap. /Nicklas Dahlin
Hello. Some months ago, I agreed to paying my brothers premium account for a month - after that I would cancel the subscription - now he refuses to log in and cancel it - is it possible to cancel the subscription by credit card?
My spotify account is linked to my wifes Facebook account. Can I change this? I know this has likely been asked but.... I'm not seeing a way to do it. Thanks! Dan
How do I log in???