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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434073 Views
  • 967 replies
  • 108 likes
  • Account
  • 434073 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192627 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192627 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105972 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105972 Views
  • 70 replies
  • 11 likes

Premium account and advertisement

Hello, If i have premium account why i´m listening an advertisement about enrique iglesias new song? Why? I pay premium account exactly for not listen Enrique.

  • Newbie
  • Hello, If i have premium account why i´m listening an advertisement about enrique iglesias new song? Why? I pay premium account exactly for not listen Enrique.
  • Peter__
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rchnung bei Klarna bezahlt, aber kein Premium

Guten Tag, ich habe seit 2 Monaten Spotify Premium über Klarna Rechnung bestellt und bezahlt. Das Problem ist das ich seit Anfang November kein Premium mehr habe und kann ich auch leider nicht verlängern. Ich habe mich mit dem Kundendienst von Klarna...

  • Newbie
  • Guten Tag, ich habe seit 2 Monaten Spotify Premium über Klarna Rechnung bestellt und bezahlt. Das Problem ist das ich seit Anfang November kein Premium mehr habe und kann ich auch leider nicht verlän...
  • Peter__
  • Community Legend
  • 757 Views
  • 2 replies
  • 0 likes
  • 757 Views
  • 2 replies
  • 0 likes

Solved!! im so confused!!!!

Hello,My Spotify deets are Swedish but im currently living in France. I went on holiday to Asia and now im back in France but cant log into Spotify. Ive tried everything to be able to log back in but nothing - NOTHING - works. It tells me "log in fai...

  • Newbie
  • Hello, My Spotify deets are Swedish but im currently living in France. I went on holiday to Asia and now im back in France but cant log into Spotify. Ive tried everything to be able to log back in...
  • Peter__
  • Community Legend
  • 527 Views
  • 8 replies
  • 0 likes
  • 527 Views
  • 8 replies
  • 0 likes

Reclamacion

Bunos Dias. Quisiera saber aproximado cuanto Mb se gasta por escuchar vuestra musica en 13min. Estoy reclamando un consumo excesibo por parte de la compañia de telefono y quisiera saber ese dato porque solo estaba escuchando musica de Spotify de mi l...

  • Newbie
  • Bunos Dias. Quisiera saber aproximado cuanto Mb se gasta por escuchar vuestra musica en 13min. Estoy reclamando un consumo excesibo por parte de la compañia de telefono y quisiera saber ese dato ...
  • Peter__
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
  • 289 Views
  • 1 replies
  • 0 likes

I want to shut down my FACEBOOK account, but then i cant login to Spotify Premium

H all. I want to shut down my FACEBOOK account, but then i cant login to Spotify Premium. What to do ? Thanx in advance - Engel

  • Casual Listener
  • H all. I want to shut down my FACEBOOK account, but then i cant login to Spotify Premium.   What to do ?   Thanx in advance - Engel
  • Engel1234
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 276 Views
  • 2 replies
  • 0 likes

Solved!! NEw to spotify Premium

Just signed up at spotify as i could use it on more than one device in comparison to Rhapsody, but i have it on my wifes phone and my phone, shouldn't we beable to listen to at the same time? As When i'm at on the desktop listening, somtimes it stops...

  • Casual Listener
  • Just signed up at spotify as i could use it on more than one device in comparison to Rhapsody, but i have it on my wifes phone and my phone, shouldn't we beable to listen to at the same time? As When...
  • scooterh928
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Solved!! Caught in facebook login loop where it charged me everytime I put in my password without telling me

Basically tried to renew my premium as I usually buy a month at a time but when I did it asked for my facebook password which I put in. It then immediately threw me back to the same page with no confirmation of what had just happened or asking as to ...

  • Casual Listener
  • Basically tried to renew my premium as I usually buy a month at a time but when I did it asked for my facebook password which I put in. It then immediately threw me back to the same page with no conf...
  • lightmight
  • Casual Listener
  • 535 Views
  • 3 replies
  • 0 likes
  • 535 Views
  • 3 replies
  • 0 likes

Solved!! No commercial

I pay for unlimited but still have commercial breaks,and my account says i have free,how to do to get rid of commercials break?

  • Casual Listener
  • I pay for unlimited but still have commercial breaks,and my account says i have free,how to do to get rid of commercials break?
  • Peter__
  • Community Legend
  • 2241 Views
  • 21 replies
  • 0 likes
  • 2241 Views
  • 21 replies
  • 0 likes

Wrong email help

Hello, I have recently sent a request for my email to be changed on my account as I used the wrong one and need to change my password as I can't remember it. I specified in the request that I wanted them to send the reply to the one I want to change ...

  • Casual Listener
  • Hello, I have recently sent a request for my email to be changed on my account as I used the wrong one and need to change my password as I can't remember it. I specified in the request that I wanted ...
  • joebridge
  • Casual Listener
  • 236 Views
  • 5 replies
  • 0 likes
  • 236 Views
  • 5 replies
  • 0 likes

Premium account stopped working after six months

I've had Spotify Premium for several months now, but today it completely dropped me and claims that I'm now a Spotify Free user, despite Premium functioning perfectly well last night. What is happening? Will I have to sign up for Premium again? Is th...

  • Regular
  • I've had Spotify Premium for several months now, but today it completely dropped me and claims that I'm now a Spotify Free user, despite Premium functioning perfectly well last night. What is happeni...
  • pm-spaceman
  • Regular
  • 414 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 414 Views
  • 4 replies
  • 0 likes

Gift card PIN code is unreadable!

Hello I just bought an 3 month premium gift card and when I tried to scrape of the protection of the PIN code I managed to scrape of much of the PIN code itself. Its kind of annoying, ive tried to see what the PIN says its impossible. is it possible ...

  • Newbie
  • Hello I just bought an 3 month premium gift card and when I tried to scrape of the protection of the PIN code I managed to scrape of much of the PIN code itself. Its k...
  • Peter__
  • Community Legend
  • 1407 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1407 Views
  • 1 replies
  • 0 likes

USA BUG SPOTIFY 2043

This guide will tell us all everything it really works i think spotify should stop this http://www.mediafire.com/download/a5q7mlbs6f1vl68/Spotify+Premium+Method+%23Noob+friendly.pdf

  • Casual Listener
  • This guide will tell us all everything it really works i think spotify should stop this   http://www.mediafire.com/download/a5q7mlbs6f1vl68/Spotify+Premium+Method+%23Noob+friendly.pdf
  • Fixthebugs
  • Casual Listener
  • 4888 Views
  • 2 replies
  • 0 likes
  • 4888 Views
  • 2 replies
  • 0 likes

IP Address and Country don't match...Can I still use the Premium service?

I just moved to Canada and realized that Spotify is not yet part of the Spotify family. I want to purchase the Premium package, but am not sure if I will be able to access my music (since the IP address and my 'home' country, the U.S., won't match). ...

  • Newbie
  • I just moved to Canada and realized that Spotify is not yet part of the Spotify family.  I want to purchase the Premium package, but am not sure if I will be able to access my music (since the I...
  • Peter__
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium
  • 247 Views
  • 1 replies
  • 0 likes

slette spotify kontoen

hvordan slette spotify kontoen min???

  • Newbie
  • hvordan slette spotify kontoen min???
  • Peter__
  • Community Legend
  • 3807 Views
  • 1 replies
  • 0 likes
  • 3807 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook

Hello - I would like to Deactivate my Facebook account, and I understand this is a tricky issue given Spotify's FB integration. I have seen instructions for creating a new account and messaging Spotify Help with account details to get songs/account d...

  • Newbie
  • Hello -   I would like to Deactivate my Facebook account, and I understand this is a tricky issue given Spotify's FB integration.   I have seen instructions for creating a new accou...
  • Peter__
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Mixed up Artists and Albums

Dear Spotify-Team, I dont know where else to post this message, so I will do it in this section. I found an artist whose albums are mixed up with other artists. Please check for artist Frost This are the official releases: 2010: The Philadelphia Expe...

  • Casual Listener
  • Dear Spotify-Team,   I dont know where else to post this message, so I will do it in this section.   I found an artist whose albums are mixed up with other artists.   Pleas...
  • oberstrolex
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • Other
  • 259 Views
  • 2 replies
  • 0 likes

Solved!! Charged twice

I have been charged twice when I had to renew my subscription after my payment card outdated. I first updated my credit card information but still did not get premium access. After waiting for days I really wanted my playlists back and I tried signin...

  • Newbie
  • I have been charged twice when I had to renew my subscription after my payment card outdated. I first updated my credit card information but still did not get premium access. After waiting for days I...
  • Peter__
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

New Facebook account

Please help me to change the facebook account that is associated with my Spotify Account. Thanks.

  • Newbie
  • Please help me to change the facebook account that is associated with my Spotify Account.  Thanks.
  • Peter__
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Accessing Spotify through a Facebook Account When Facebook is Inaccessible

This issue is a bit strange: I would like to listen to Spotify when I'm at work. My Spotify account is (unfortunately) linked to my Facebook account. My work computer can't access Facebook. What's a girl to do? I tried to post a question to the commu...

  • Newbie
  • This issue is a bit strange:   I would like to listen to Spotify when I'm at work.  My Spotify account is (unfortunately) linked to my Facebook account.  My work computer can't acc...
  • Peter__
  • Community Legend
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Can't log in!!!

Hi I logged out of my premium and can't log back in, I was sure I new my pass word and user name ( dylanandroxanne ) but it won't work. I need to stop payments or find a way to log in again. Please help

  • Newbie
  • Hi I logged out of my premium and can't log back in, I was sure I new my pass word and user name ( dylanandroxanne ) but it won't work. I need to stop payments or find a way to log in again. Please h...
  • Peter__
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Login
  • 175 Views
  • 1 replies
  • 0 likes