Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1781 Views
0 replies
8 likes
Security

1781 Views
0 replies
8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
Not applicable
448271 Views
970 replies
108 likes
Account

448271 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1199503 Views
119 replies
116 likes
Account

1199503 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
Tuesday
Maria
Moderator
108623 Views
72 replies
11 likes
Account
Login
Premium

108623 Views
72 replies
11 likes

two users on one computer

I have a premium acct and after seeing what I listen to my wife wantsa to get her own Spotify premium account but everytime she tried to sign up it wanted her to download the spotify program on our computer. If I log out and she does download spotify...

KurtCarpenter01
Casual Listener
I have a premium acct and after seeing what I listen to my wife wantsa to get her own Spotify premium account but everytime she tried to sign up it wanted her to download the spotify program on our c...
2014-01-29 12:20:54 AM
2014-01-29 12:24:01 AM
Joe
Community Legend
577 Views
1 replies
0 likes
Account

577 Views
1 replies
0 likes

From Unlimited to Free?

Hi! I've been a Spotify user for a few months now, and for the last about three months, I've been a Premium user. With the addition of mobile for free as well as Unlimited and Premium users, I dropped down to Unlimited [the reason I got Premium was s...

cheyology
Casual Listener
Hi! I've been a Spotify user for a few months now, and for the last about three months, I've been a Premium user. With the addition of mobile for free as well as Unlimited and Premium users, I droppe...
2014-01-29 9:22:20 PM
2014-01-29 11:18:36 PM
cheyology
Casual Listener
172 Views
2 replies
0 likes
Account
Free
Other
Unlimited

172 Views
2 replies
0 likes

Can't disconnect from Facebook

Sorry if this is covered elsewhere, but so far I've just found conflicting information. I'd like to permanently disconnect my account from Facebook, and use a standalone login instead. But I can't find "Social Networks" in my Preferences menu, like t...

habnem
Newbie
Sorry if this is covered elsewhere, but so far I've just found conflicting information. I'd like to permanently disconnect my account from Facebook, and use a standalone login instead. But...
2014-01-29 10:23:04 PM
2014-01-29 10:36:33 PM
Peter__
Community Legend
411 Views
2 replies
0 likes

411 Views
2 replies
0 likes

Paypal just sent a payment even though I cancelled my subscription 2 weeks ago

My account page says my account will become a free one on 2014-02-17, yet paypal just sent out money today. Will I have to manually cancel the recurring payment in paypal? And is the money just sent lost in cyberspace?

fendons
Newbie
My account page says my account will become a free one on 2014-02-17, yet paypal just sent out money today. Will I have to manually cancel the recurring payment in paypal? And is the money...
2014-01-29 10:23:08 PM
2014-01-29 10:30:24 PM
Joe
Community Legend
230 Views
1 replies
0 likes

230 Views
1 replies
0 likes

Solved!! Premium subscription gone?!

Hello! Every month I get myself a Spotify gift card to hold track on my economy . Last Tuesday (21.01.14) I bought a new gift card and redeemed it. I received a receipt on my mail and everything looked normal. Yesterday when I was playing music on my...

DanielGD5
Regular
Hello! Every month I get myself a Spotify gift card to hold track on my economy . Last Tuesday (21.01.14) I bought a new gift card and redeemed it. I received a receipt on...
2014-01-29 2:06:41 PM
2014-01-29 7:26:24 PM
Joe
Community Legend
412 Views
5 replies
0 likes
Free
Premium
Subscription

412 Views
5 replies
0 likes

I have changed my e-mail

Hey. I have changed my e-mail address and need to change that and password on my spotify account. Can you help me? I want spotify premium again, now I have only the free one.

Elisabethandrea
Casual Listener
Hey. I have changed my e-mail address and need to change that and password on my spotify account. Can you help me? I want spotify premium again, now I have only the free one.
2014-01-29 5:16:07 PM
2014-01-29 6:40:45 PM
Peter__
Community Legend
211 Views
2 replies
0 likes

211 Views
2 replies
0 likes

redeem 12 month gift card. says code used.

Second subscription. Gave myself a card because of family killing my offline cache. Tried to activate my card in Canada on vacation. Didn't work because of location. Now back in UK and code says it's already been used. Checked My Subscription page an...

blkmrkt4
Newbie
Second subscription. Gave myself a card because of family killing my offline cache. Tried to activate my card in Canada on vacation. Didn't work because of location. Now back in UK and code says it'...
2014-01-29 5:33:41 PM
2014-01-29 6:18:28 PM
Joe
Community Legend
211 Views
1 replies
0 likes
Subscription

211 Views
1 replies
0 likes

Someone using my account elsewhere

I cannot use spotify as apparently my account is being used elsewhere although I haven't given my details to anyone. Please could someone give me advice as to how to deal with this?

theajgr
Casual Listener
I cannot use spotify as apparently my account is being used elsewhere although I haven't given my details to anyone. Please could someone give me advice as to how to deal with this?
2014-01-29 4:29:27 PM
2014-01-29 4:58:17 PM
Joe
Community Legend
235 Views
2 replies
0 likes
Login

235 Views
2 replies
0 likes

Free trial from unlimited to premium, is converting back possible?

Hi, I'm thinking about trailing the premium version of Spotify. I currently have an unlimited account. If i didn't use the premium account like i thought i would, and want to convert back to unlimited, is this possible? Looking of the main page there...

Shocker_33
Music Fan
Hi, I'm thinking about trailing the premium version of Spotify. I currently have an unlimited account. If i didn't use the premium account like i thought i would, and want to convert back ...
2014-01-29 3:42:10 PM
2014-01-29 3:48:22 PM
Peter__
Community Legend
288 Views
1 replies
0 likes
Account
Premium
Unlimited

288 Views
1 replies
0 likes

Premium from referring friends?

I've gotten the Spotify update email saying that I have friends that have accepted the referral and purchased the premium. The friend referral website says that for every friend that I refer that purchases premium, I get a month of free premium, but ...

ty89
Casual Listener
I've gotten the Spotify update email saying that I have friends that have accepted the referral and purchased the premium. The friend referral website says that for every friend that I refer that pur...
2014-01-27 12:14:27 AM
2014-01-29 3:45:52 PM
Peter__
Community Legend
721 Views
5 replies
0 likes

721 Views
5 replies
0 likes

Payment problems with PayPal: suddenly a credit card is required

Hi, I've been an Unlimited subscriber for a while and have always paid the monthly fee automatically via my PayPal account, which is linked directly to my bank account. Due to European policy changes my PayPal account became temporarily unlinked from...

Chipzor
Regular
Hi, I've been an Unlimited subscriber for a while and have always paid the monthly fee automatically via my PayPal account, which is linked directly to my bank account. Due to European pol...
2014-01-29 12:49:46 PM
2014-01-29 3:44:35 PM
Peter__
Community Legend
1611 Views
7 replies
1 likes

1611 Views
7 replies
1 likes

Solved!! Payment problems

Hello! I have been listening to premium for years, but now when my visa expired i got a maestro instead, and why isnt it possible to pay with that?My mastercard wont work either becasue its issued in another country.... So no automatic payments no mo...

Tidaholmare
Casual Listener
Hello! I have been listening to premium for years, but now when my visa expired i got a maestro instead, and why isnt it possible to pay with that? My mastercard wont work either becasue its issued ...
2014-01-29 11:12:10 AM
2014-01-29 3:43:19 PM
Peter__
Community Legend
353 Views
3 replies
0 likes

353 Views
3 replies
0 likes

log out

my Spotify account is in use somewhere that I am not aware of. please log all devices off of my account. My account name is padre_houston

padrehouston
Newbie
my Spotify account is in use somewhere that I am not aware of. please log all devices off of my account. My account name is padre_houston
2014-01-29 3:02:50 PM
2014-01-29 3:25:56 PM
Joe
Community Legend
178 Views
1 replies
0 likes

178 Views
1 replies
0 likes

Last heard Artists

Hi, my "Last heard Artists" are not updating? Everywhere (iphone, ipad, PC) appeared this Artist Stromae (Recommended radio stations, last heard Artist...) although I've never heard him music of him. I cannot delete him. I'm listening now for over on...

user-removed
Visitor
Hi, my "Last heard Artists" are not updating? Everywhere (iphone, ipad, PC) appeared this Artist Stromae (Recommended radio stations, last heard Artist...) although I'v...
2013-12-19 7:23:55 PM
2014-01-29 2:53:11 PM
jizhao
Casual Listener
509 Views
5 replies
0 likes
Other

509 Views
5 replies
0 likes

What to do?

I've been using Spotify for ages. Wouldn't be without it now. However, I have a problem. I bought a Spotify e-card for my daughter just after Christmas. The money's gone from my bank but no e-card. I've used the contact form several times to enquire ...

DoctorYoghourt
Casual Listener
I've been using Spotify for ages. Wouldn't be without it now. However, I have a problem. I bought a Spotify e-card for my daughter just after Christmas. The money's gone...
2014-01-12 9:34:20 AM
2014-01-29 1:22:28 PM
user-removed
Not applicable
420 Views
10 replies
0 likes

420 Views
10 replies
0 likes

Solved!! Double accounts?

I get these announcements by mail, so I logged into my account to change the alerts settings. Then when trying to save the new settings I get an error message that my e-mail address is used by another account as well... So I cannot change any setting...

taltom
Newbie
I get these announcements by mail, so I logged into my account to change the alerts settings. Then when trying to save the new settings I get an error message that my e-mail address is used by anothe...
2014-01-29 12:10:28 PM
2014-01-29 1:16:11 PM
user-removed
Not applicable
382 Views
2 replies
0 likes
Account

382 Views
2 replies
0 likes

Cancel subscription

My husband want to cancel his subscription. He has forgotten both his username and password and can not get access to his account. His name is Even Østgulen and he has the same address as me. Please contact us on mail with answer. @forsvarsbygg.no @s...

Østgulen
Newbie
My husband want to cancel his subscription. He has forgotten both his username and password and can not get access to his account. His name is Even Østgulen and he has the same address as me. Pleas...
2014-01-29 1:04:48 PM
2014-01-29 1:10:12 PM
Peter__
Community Legend
216 Views
1 replies
0 likes
Account

216 Views
1 replies
0 likes

Solved!! Can't redeem code

So for over a year a could pay premium with paypal, until the exact same thing, like here: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Payment-problems-with-PayPal-suddenly-a-credit-card-is-required/m-p/669260#M87263 happened to m...

dezibelmedizin
Casual Listener
So for over a year a could pay premium with paypal, until the exact same thing, like here: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Payment-problems-with-PayPa...
2014-01-29 12:59:13 PM
2014-01-29 1:09:53 PM
user-removed
Not applicable
1056 Views
4 replies
0 likes
Account
Other
Premium
Subscription

1056 Views
4 replies
0 likes

how do you change your username?

I have only just subscribed to spotify but my username is wrong. How do I change it?

user-removed
Visitor
I have only just subscribed to spotify but my username is wrong. How do I change it?
2014-01-28 11:05:27 PM
2014-01-29 9:18:05 AM
Adam
Roadie
517 Views
5 replies
0 likes

517 Views
5 replies
0 likes

Solved!! Device Password Email Not Being Sent

Hi, I have Spotify Premium on my Facebook-linked account. I submitted a request to get a device password/username multiple times, but never received the email with the password. I've been waiting for quite some time now, so I was wondering if someone...

kbarresi
Casual Listener
Hi, I have Spotify Premium on my Facebook-linked account. I submitted a request to get a device password/username multiple times, but never received the email with the password. I've been ...
2014-01-24 2:35:48 AM
2014-01-29 3:41:21 AM
kbarresi
Casual Listener
480 Views
5 replies
0 likes

480 Views
5 replies
0 likes

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