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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265153 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265153 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13055 Views
  • 6 replies
  • 11 likes
  • Security
  • 13055 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529711 Views
  • 989 replies
  • 113 likes
  • Account
  • 529711 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128157 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128157 Views
  • 74 replies
  • 12 likes

Totally sucks! Says logged in but can't find playlists

I just bought and installed spotify 5.99 account. Am logged in but can't find playlists. Logged in through facebook so thought logging in through spotify might help. Never set a password so clicked on reset password. Was told a reset email would be s...

  • Newbie
  • I just bought and installed spotify 5.99 account.  Am logged in but can't find playlists.  Logged in through facebook so thought logging in through spotify might help.  Never set a pas...
  • user-removed
  • Not applicable
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Help me delete my Account

I have tirelessly tried to get it deleted through the support, but I keep getting emails in German and I don't speak German (I moved to Germany a little ago!). Help me remove everything about my account here please!

  • Visitor
  • I have tirelessly tried to get it deleted through the support, but I keep getting emails in German and I don't speak German (I moved to Germany a little ago!).   Help me remove everything ab...
  • Adam
  • Roadie
  • 263 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 263 Views
  • 7 replies
  • 0 likes

I just want a simple, easy to locate comparison chart on your products.

Why isn't there a simple, easy to locate comparison chart on your products? I've found a couple of links that indicate there is one...but this is a wild goose chase. No such chart can be located. Frustrated!!!!! In these complicated financial times t...

  • Newbie
  • Why isn't there a simple, easy to locate comparison chart on your products?  I've found a couple of links that indicate there is one...but this is a wild goose chase. No such chart can be l...
  • kelliestarr
  • Newbie
  • 453 Views
  • 1 replies
  • 3 likes
  • 453 Views
  • 1 replies
  • 3 likes

Device password email not received

Hi there, Our SONOS system started dropping Spotify today, and so began a long search to figure out why. At some point it was recommended that I set up a device log in/password and not use my Facebook login. So I clicked a link and then clicked a but...

  • Casual Listener
  • Hi there,   Our SONOS system started dropping Spotify today, and so began a long search to figure out why. At some point it was recommended that I set up a device log in/password and not use...
  • user-removed
  • Not applicable
  • 253 Views
  • 3 replies
  • 0 likes
  • Account
  • 253 Views
  • 3 replies
  • 0 likes

I cancelled my subscription - but nothing happened

Hi, I am trying to change my subscription from Spotify Premium to Telia Spotify Premium, since my new subsciption on Telia mobile phone includes Spotify. In the beginning of January I followed Telias instructions and this link https://www.spotify.com...

  • Regular
  • Hi,   I am trying to change my subscription from Spotify Premium to Telia Spotify Premium, since my new subsciption on Telia mobile phone includes Spotify.   In the beginning of Jan...
  • Linsan10
  • Regular
  • 455 Views
  • 6 replies
  • 0 likes
  • 455 Views
  • 6 replies
  • 0 likes

Mexico

Hi AllI downloaded spotify to my iPhone while on holiday in Mexico and now I'm back in the UK I cannot log on without having to keep resetting my password.Thanks

  • Newbie
  • Hi All I downloaded spotify to my iPhone while on holiday in Mexico and now I'm back in the UK I cannot log on without having to keep resetting my password. Thanks
  • Peter__
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

HELP: PLAYLISTS, FOLLOWERS, EVERYTHING IS GONE

After i logged back into my account on my computer, I lost all of my music, followers, playlists, etc. However, on all of my friends' accounts they can still see my profile with all my playlists, followers, music, etc. and can still subscribe/listen ...

  • Casual Listener
  • After i logged back into my account on my computer, I lost all of my music, followers, playlists, etc. However, on all of my friends' accounts they can still see my profile with all my playlists, fol...
  • mcglynke
  • Newbie
  • 956 Views
  • 11 replies
  • 1 likes
  • Free
  • 956 Views
  • 11 replies
  • 1 likes

spotify premium/vodaphone

I have premium subscription via vodaphone activated on the 21st february and it is only showing the free spotify. I have now spent what seems like half a lifetime on the phone to vodaphone trying to resolve this including setting up several new email...

  • Casual Listener
  • I have premium subscription via vodaphone activated on the 21st february and it is only showing the free spotify. I have now spent what seems like half a lifetime on the phone to vodaphone trying to ...
  • Peter__
  • Community Legend
  • 385 Views
  • 5 replies
  • 0 likes
  • 385 Views
  • 5 replies
  • 0 likes

Solved!! I'd like to change the Facebook acct that Spotify is associated with, is that possible?

The Facebook acct that Spotify is currently associated with is rarely used. Can I link my spotify to a different FB acct without losing all my songs, settings, playlists?

  • Visitor
  • The Facebook acct that Spotify is currently associated with is rarely used.  Can I link my spotify to a different FB acct without losing all my songs, settings, playlists?
  • user-removed
  • Not applicable
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Solved!! Premium + favorites are gone?

Hi all, I created a Spotify Premium account through Facebook more than a year ago, then deactivated my Facebook this past December.Spotify continued to give me service until a few days ago when it demanded that I log back into my Facebook to get acce...

  • Visitor
  • Hi all,   I created a Spotify Premium account through Facebook more than a year ago, then deactivated my Facebook this past December. Spotify continued to give me service until a few days a...
  • arkady337
  • Newbie
  • 1195 Views
  • 9 replies
  • 0 likes
  • Account
    Other
  • 1195 Views
  • 9 replies
  • 0 likes

Offline access withdrawn - Already requested and received an account reset

I had to uninstall Spotify from my machine because it was crashing as soon as it loaded. I've reinstalled a new client and now it's telling me that my offline access has been withdrawn from this machine. I received this message when I loaded it the f...

  • Roadie
  • I had to uninstall Spotify from my machine because it was crashing as soon as it loaded.  I've reinstalled a new client and now it's telling me that my offline access has been withdrawn from thi...
  • Peter__
  • Community Legend
  • 269 Views
  • 3 replies
  • 0 likes
  • Account
  • 269 Views
  • 3 replies
  • 0 likes

Possible to login via Facebook and Username/PW

Hey! I have signed up to Spotify via Facebook but would also like the possibility to login via a Username/Password for security reasons if I'm using a device belonging to someone else. Is this possible, and if so how do I setup a UN/PW?

  • Newbie
  • Hey!   I have signed up to Spotify via Facebook but would also like the possibility to login via a Username/Password for security reasons if I'm using a device belonging to someone else. &...
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

Unauthorized use of account

Based on an email I received from Spotify regarding recommendations for me, it is clear that someone else has been using my account, as I have not listened to any of the artists that are the basis for the recommendations. I have changed my password. ...

  • Newbie
  • Based on an email I received from Spotify regarding recommendations for me, it is clear that someone else has been using my account, as I have not listened to any of the artists that are the basis fo...
  • user-removed
  • Not applicable
  • 732 Views
  • 2 replies
  • 0 likes
  • Account
  • 732 Views
  • 2 replies
  • 0 likes

Problem after changing Facebook settings: Spotify does not see my account any more... HELP

Hey, i was just changing some of my "Security Settings" on Facebook and afterwards its a big mess up here... When i log in on the Spotify Homepage, it says that i am a FREE User. But i am a Premium member for month... When i lock in on my Spotify App...

  • Visitor
  • Hey,   i was just changing some of my "Security Settings" on Facebook and afterwards its a big mess up here...   When i log in on the Spotify Homepage, it says that i am a FREE User...
  • user-removed
  • Not applicable
  • 525 Views
  • 11 replies
  • 0 likes
  • Account
    Login
    Premium
  • 525 Views
  • 11 replies
  • 0 likes

Two Spotify users/accounts?

Hey! I have a little problem because I have two Spotify users and I don't really know why. I don't know how I did my second Spotify account and because of that I can't log in my first Spotify account (where is my all playlists, followers etc.). I did...

  • Casual Listener
  • Hey!   I have a little problem because I have two Spotify users and I don't really know why. I don't know how I did my second Spotify account and because of that I can't log in my first Spot...
  • Peter__
  • Community Legend
  • 1951 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1951 Views
  • 5 replies
  • 0 likes

Trouble with playlists

Hi, I've held off using Spotify because I like the way I have my music organized in iTunes and I have no interest in re-inventing the wheel. I heard Spotify will import your playlists and I thought that's the answer to my dilemma. I went into prefere...

  • Regular
  • Hi, I've held off using Spotify because I like the way I have my music organized in iTunes and I have no interest in re-inventing the wheel. I heard Spotify will import your playlists and I thought t...
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium
  • 213 Views
  • 1 replies
  • 0 likes

Gift Card

I bought a gift card from a Kroger in myrtle beach, when I try to enter my pin it tells me it's an invalid. I went back to the store and it had been activated correctly. I've tried everything I can think of and I get nowhere. I have the receipt

  • Newbie
  • I bought a gift card from a Kroger in myrtle beach, when I try to enter my pin it tells me it's an invalid. I went back to the store and it had been activated correctly. I've tried everything I can t...
  • Peter__
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
  • 221 Views
  • 1 replies
  • 0 likes

Spotify acount not working

I was logged out of spotify today. When I tried logging back in through my facebook account, all my playlists and music were gone. I went to check the User id number and that has changed as well. I was registered for premium, but i am no longer regis...

  • Regular
  • I was logged out of spotify today. When I tried logging back in through my facebook account, all my playlists and music were gone. I went to check the User id number and that has changed as well. I w...
  • Peter__
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 235 Views
  • 1 replies
  • 0 likes

Payment Card Changed

My credit card was lost and I need to change my credit card payment. How should I do ?

  • Newbie
  • My credit card was lost and I need to change my credit card payment. How should I do ?
  • Peter__
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Country setting but offline

Hi, I am sorry to bother you but I cannot resolve my issue so would appreciate any assistance that can be offered. I have moved from UK to Australia with free service but am now permanently offline. Spotify advises me that I must change my Country se...

  • Casual Listener
  • Hi,    I am sorry to bother you but I cannot resolve my issue so would appreciate any assistance that can be offered.   I have moved from UK to Australia with free service but ...
  • Peter__
  • Community Legend
  • 486 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 486 Views
  • 5 replies
  • 0 likes