Account says i am a free user but i pay every month for premium

[roxannek]

My account says i am a free user. However i pay €10 by month. It was cashed again a couple days ago from my bankaccount! Because spotify recognizes me as a free user it is also not possible to unsubscribe from spotify.Can anyone help me with this?

[jean3601]

Hello @roxannek, Welcome to the community! 🙂

I am not sure what device you are using for spotify (eg:iOS), if the below suggestion does not work, could you get back to me on that?

If you are using a mobile platform I suggest you log out and back in, this usually fixes the issue 🙂

I hope to hear back from you soon 🙂

[miekeboxelaar]

same problem as Roxanne.Pay for a service I don't get!

[jean3601]

Hello @miekeboxelaar

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

I hope this helped! 🙂

[LilithdeLacroix]

Hi,
I have the same problem.
Can't see the premium in the app or on the website.
And I'm getting no receipt. I've tried both of my accounts but got no results.
Any other ideas?

[jean3601]

Hello @LilithdeLacroix

I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂