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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88714 Views

9 replies

2 likes

Account
Login
  • 88714 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758074 Views

18 replies

29 likes

  • 758074 Views
  • 18 replies
  • 29 likes

Student discount won't verify but I still got charged!!

I signed up for spotify premium with the student discount with a debit gift card. I tried three times but it wouldn't verify that i go to Syracuse University but when i checked my gift card balance, I was charged three times even though I never got p...

Newbie

I signed up for spotify premium with the student discount with a debit gift card. I tried three times but it wouldn't verify that i go to Syracuse University but when i checked my gift card balance, ...

MichaelW

Community Legend

373 Views

1 replies

0 likes

Premium
Subscription
  • 373 Views
  • 1 replies
  • 0 likes

3 Charges done and still free in 2 accounts.

Hello. I'm from Mexico and there's an offer that Spotify Mexico has in their website about 3 months being premium for 9.99 pesos. I paid that offer with my brother's debit card but I guess due to Spotify politics it didn't let me "pay" because he use...

Newbie

Hello. I'm from Mexico and there's an offer that Spotify Mexico has in their website about 3 months being premium for 9.99 pesos. I paid that offer with my brother's debit card but I guess due to Spo...

kbrooksc

Community Legend

258 Views

1 replies

0 likes

Premium
  • 258 Views
  • 1 replies
  • 0 likes

Account playlist issues

Hi,Recently I've been experiencing issues making my playlists available for offline use on my desktop computer. On my account I currently have an Android phone and iPhone connected to offline usage, and on those devices everything works fine. On my d...

Visitor

Hi, Recently I've been experiencing issues making my playlists available for offline use on my desktop computer. On my account I currently have an Android phone and iPhone connected to offline usage...

tonyland

Casual Listener

227 Views

1 replies

0 likes

Premium
Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Charge

So, i've edited my payment method, i mean, i changed the credit card i used to pay, to a new one. In the second i did the changes, my new one got a R$ 10,00 debt.. Why this taxe? Will i get in charged for that value? Sorry the bad english, im from Br...

Visitor

So, i've edited my payment method, i mean, i changed the credit card i used to pay, to a new one. In the second i did the changes, my new one got a R$ 10,00 debt..   Why this taxe?   Wi...

OviiiOne

Community Legend

288 Views

1 replies

0 likes

Premium
  • 288 Views
  • 1 replies
  • 0 likes

Missing Playlists

A few days ago i logged onto spotify to find my playlists had all dissapeared. I researched the topic and found that its often caused by having more than one account and that this can be rectified by logging back on to the original account. This has ...

Newbie

A few days ago i logged onto spotify to find my playlists had all dissapeared. I researched the topic and found that its often caused by having more than one account and that this can be rectified by...

Ox1

Roadie

244 Views

1 replies

0 likes

Account
  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random shuffle

Hi. My spotify decides to default to shuffle. Very frustrating if you're listening to an album. Is there any way to contact spotify directly? If not is there any way to turn shuffle OFF?

Casual Listener

Hi. My spotify decides to default to shuffle. Very frustrating if you're listening to an album. Is there any way to contact spotify directly? If not is there any way to turn shuffle OFF?

Mihail

Spotify Legend

5534 Views

6 replies

2 likes

Other
  • 5534 Views
  • 6 replies
  • 2 likes

New Device, Can't locate user name

Hoping someone has advice - I use premium on my phone, and my phone died a couple of days ago. I got a new one and went to get set back up with this app, but don't know my username or pw. I tried to recover using my email address, and I must have typ...

Newbie

Hoping someone has advice - I  use premium on my phone, and my phone died a couple of days ago.  I got a new one and went to get set back up with this app, but don't know my username or pw....

Ox1

Roadie

246 Views

1 replies

0 likes

Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Changing facebook email

Hi, I signed up for the free account with my facebook. I've just upgraded to Premium but do not have any access to that facebook email.So I have now changed it on my facebook account settings to a new email address. But spotify is still linked to my ...

Newbie

Hi,  I signed up for the free account with my facebook. I've just upgraded to Premium but do not have any access to that facebook email. So I have now changed it on my facebook account setting...

Ox1

Roadie

601 Views

1 replies

1 likes

Account
Premium
Security
  • 601 Views
  • 1 replies
  • 1 likes

Solved!! Charges

My card has been charged £12.99 on 3 separate occasions throughout August.. I would like a refund asap!

Newbie

My card has been charged £12.99 on 3 separate occasions throughout August.. I would like a refund asap! 😡

imperfected

Casual Listener

819 Views

5 replies

0 likes

  • 819 Views
  • 5 replies
  • 0 likes

Solved!! New Premium account

I earlier had a premium account which i had to stop (it then became a free account). The reason i stopped it was that i received a free premium account as I bought a new mobile with a free Premium included. How can i get my playlists from the old (fr...

Visitor

I earlier had a premium account which i had to stop (it then became a free account). The reason i stopped it was that i received a free premium account as I bought a new mobile with a free Premium in...

JoeThomas

Community Legend

402 Views

1 replies

0 likes

Account
  • 402 Views
  • 1 replies
  • 0 likes

Change Country

I was living in Australia for one year, two years ago and came back to my native country of Sweden about one year ago. While I was living in Australia I had my spotify charged from my Australian bank account and my spotify account had the country set...

Casual Listener

I was living in Australia for one year, two years ago and came back to my native country of Sweden about one year ago. While I was living in Australia I had my spotify charged from my Australian bank...

JoeThomas

Community Legend

390 Views

3 replies

0 likes

Account
  • 390 Views
  • 3 replies
  • 0 likes

Premium user, but still have Ads when browsing for music?

I'm a premium user, under the student discount. I do not get ads between songs, and i can freely play whichever song id like on my mobile device. From my understanding any premium user was suppose to be 'ad free' but i still have the long ad window w...

Music Fan

I'm a premium user, under the student discount. I do not get ads between songs, and i can freely play whichever song id like on my mobile device. From my understanding any premium user was suppose to...

EvanFasnacht

Music Fan

276 Views

2 replies

0 likes

Account
Premium
  • 276 Views
  • 2 replies
  • 0 likes

Account /premium

I went to go buy the premium on iTunes but said my card info was wrong and I thought I had missed typed something so I tried it again and didn't work but when I look on my card info it charged me twice ?

Casual Listener

I went to go buy the premium on iTunes but said my card info was wrong and I thought I had missed typed something so I tried it again and didn't work but when I look on my card info it charged me twi...

EvanFasnacht

Music Fan

540 Views

5 replies

0 likes

Account
  • 540 Views
  • 5 replies
  • 0 likes

Solved!! Student charge

I was charged for the student discount, but it said they could not verify my attendance to my college. It said I would not be charged, but I was still charged onto my debit card.

Newbie

I was charged for the student discount, but it said they could not verify my attendance to my college. It said I would not be charged, but I was still charged onto my debit card.

JoeThomas

Community Legend

460 Views

2 replies

0 likes

Premium
  • 460 Views
  • 2 replies
  • 0 likes

Can't stay logged in for more than 1 second.

Whenever I log in to my account I log on, but after a second or so passes, I get logged of. I get the error message that the username or password is incorrect. However, I've used this account for a couple of years and never changed the password, so I...

Newbie

Whenever I log in to my account I log on, but after a second or so passes, I get logged of. I get the error message that the username or password is incorrect. However, I've used this account for a c...

DasPeter

Community Legend

232 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 232 Views
  • 1 replies
  • 0 likes

Help can't change my country

I recently moved to japan and was able to use my Spotify for a bit but now I can't and the notification you're account is set to another country pops up. When I go to change it USA is my only option.

Newbie

I recently moved to japan and was able to use my Spotify for a bit but now I can't and the notification you're account is set to another country pops up. When I go to change it USA is my only option.

user-removed

Not applicable

330 Views

1 replies

0 likes

Login
Premium
  • 330 Views
  • 1 replies
  • 0 likes

Can't acces account

I need help... I can't use my facebook spotify account anymore since I linked my other spotify only account to that same facebook account. Is there anyway to retrieve that account, because i can still see the account on my friend's "following" list. ...

Newbie

I need help... I can't use my facebook spotify account anymore since I linked my other spotify only account to that same facebook account. Is there anyway to retrieve that account, because i can stil...

kbrooksc

Community Legend

361 Views

1 replies

0 likes

Account
Login
  • 361 Views
  • 1 replies
  • 0 likes

Spotify Premium is not working on new IPhone

Hey,My Phone was stolen and I got a new IPhone. I uploaded Spotify but now my Premium account is not working. I only can use the free version or buy a new Premium Account and I don't know why...Xx

Newbie

Hey, My Phone was stolen and I got a new IPhone. I uploaded Spotify but now my Premium account is not working. I only can use the free version or buy a new Premium Account and I don't know why... ...

DasPeter

Community Legend

321 Views

1 replies

0 likes

Premium
  • 321 Views
  • 1 replies
  • 0 likes