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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76019 Views

28 replies

0 likes

  • 76019 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93594 Views

9 replies

2 likes

Account
Login
  • 93594 Views
  • 9 replies
  • 2 likes

Free trial registration not working

So I am trying to register for a free 30 day trial, but after I enter my PayPal information and click "Accept", it brings me to the same screen I was at before I entered my PayPal information. It is stuck in this loop and I have started over multiple...

Newbie

So I am trying to register for a free 30 day trial, but after I enter my PayPal information and click "Accept", it brings me to the same screen I was at before I entered my PayPal information. &...

AMoneyThree

Newbie

374 Views

1 replies

0 likes

Account
Subscription
  • 374 Views
  • 1 replies
  • 0 likes

Payment Issue

Hi! I've been having problems to update my details so I can have my Premium Account back, but everytime I wanna do it, this message appears: I had this same problem the last month, but somehow, I managed to do it. When I try to upgrade my account, li...

Casual Listener

Hi!   I've been having problems to update my details so I can have my Premium Account back, but everytime I wanna do it, this message appears:           &nbs...

diegovd89

Casual Listener

442 Views

2 replies

0 likes

Account
Premium
  • 442 Views
  • 2 replies
  • 0 likes

Just paid for premium an it says wrong sign in or password when I know it's right!!!

I can't sign in even tho I just paid. I have iPhone 6s an downloaded the app an I can't sign in. An I've already paid.

Casual Listener

I can't sign in even tho I just paid. I have iPhone 6s an downloaded the app an I can't sign in. An I've already paid.

Martys_

Newbie

359 Views

2 replies

0 likes

  • 359 Views
  • 2 replies
  • 0 likes

need help with loging in to spotify from different country

Hello. Today I registered my Mother on spotify, but she cant even log in on her phone. Could itbe the reason that she bought the phone in another country?(Lithuania), but at the moment we are living in Norway. Help is really appreciated.

Newbie

Hello. Today I registered my Mother on spotify, but she cant even log in on her phone. Could itbe the reason that she bought the phone in another country?(Lithuania), but at the moment we are living ...

193 Views

0 replies

0 likes

Account
Login
  • 193 Views
  • 0 replies
  • 0 likes

I got charged twice this month?

So it looks like I got charged twice by spotify this month. I had the money to pay them but they keep saying my payment was declined so they cancled my premium. I emailed them and they said they didn't accidently charge me twice. I tried to renew my ...

Casual Listener

So it looks like I got charged twice by spotify this month. I had the money to pay them but they keep saying my payment was declined so they cancled my premium. I emailed them and they said they...

hawk787

Casual Listener

266 Views

1 replies

0 likes

Premium
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Started premium via my facebook login.....:(

Hi!I upgraded to premium via my facebook login. Now that seems unpractical bacause I want to login in from units where I don't have facebook, and I don't want my kids to know my facebook password. How do a change my account to a "regular login"?

Casual Listener

Hi! I upgraded to premium via my facebook login. Now that seems unpractical bacause I want to login in from units where I don't have facebook, and I don't want my kids to know my facebook password. ...

190 Views

0 replies

0 likes

Account
Premium
  • 190 Views
  • 0 replies
  • 0 likes

Changing Email associated with my account

I use Spotify on my primary email, and I've been wanting to change my username. So I changed my email associated with the account to my secondary email, and tried creating a new account on my primary but it said it was still in use. So then I logged ...

Newbie

I use Spotify on my primary email, and I've been wanting to change my username. So I changed my email associated with the account to my secondary email, and tried creating a new account on my primary...

262 Views

0 replies

0 likes

Account
Login
Security
  • 262 Views
  • 0 replies
  • 0 likes

Unable to Download App

Hi Spotify,I have recently bought a Samsung Galaxy S5 and tried to download the spotify application, but it said that it is incompatible with my device and not supported in my region. What does this mean, how can I fix this problem?CookieE

Newbie

Hi Spotify, I have recently bought a Samsung Galaxy S5 and tried to download the spotify application, but it said that it is incompatible with my device and not supported in my region. What does thi...

226 Views

0 replies

0 likes

Other
  • 226 Views
  • 0 replies
  • 0 likes

Not receiving notifications or emails (on Mac and iPhone) when people subscribe to my playlists

Recently, I've noticed that I haven't been receiving notifications of people following/subscribing to a partcular (collaborative) playlist of mine. The only reason I'm aware that I'm not receiving these notifications is because I see, when I listen t...

Newbie

Recently, I've noticed that I haven't been receiving notifications of people following/subscribing to a partcular (collaborative) playlist of mine. The only reason I'm aware that I'm not receiving th...

317 Views

0 replies

0 likes

Premium
  • 317 Views
  • 0 replies
  • 0 likes

Trying to reset password doesn't work- session expired

Every time spotify sends me a link and I'm trying to enter a new password , I get the note that the session expired, even though I'm resetting within seconds

Newbie

Every time spotify sends me a link and I'm trying to enter a new password , I get the note that the session expired, even though I'm resetting within seconds

Jdrockafella25

Newbie

391 Views

1 replies

2 likes

Login
  • 391 Views
  • 1 replies
  • 2 likes

Account hacked/taken over.

So I saved an album to my phone this morning and thought I'd check what others I'd got saved as to free some space. Looking in my albums I had a load of artists I'd never heard of, all rap artists.I then went to playlists and had 0, whereas I know I ...

Casual Listener

So I saved an album to my phone this morning and thought I'd check what others I'd got saved as to free some space. Looking in my albums I had a load of artists I'd never heard of, all rap artists. ...

samilpena

Newbie

311 Views

1 replies

0 likes

Account
Login
Other
Security
  • 311 Views
  • 1 replies
  • 0 likes

Not receiving email with new password.

So I want to add spotify to a device, and I need my password, when I ask for it to "send me email of password" I never receive the email. I have verified that its the correct address, and I've checked my spam/junk inbox and nothing. I tried it yester...

Newbie

  So I want to add spotify to a device, and I need my password, when I ask for it to "send me email of password" I never receive the email. I have verified that its the correct address, and I'v...

Ox1

Roadie

260 Views

1 replies

0 likes

Account
  • 260 Views
  • 1 replies
  • 0 likes

Spotify deal

How do i get the .99 cents for 3 months?

Newbie

How do i get the .99 cents for 3 months?

Ox1

Roadie

307 Views

1 replies

0 likes

Login
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! music collection after canceling my subscription

Hey guys, unfortunately I will have to cancel my premium account for some months (not able to use it in this time). What will happen to my music collection? Can I upgrade to premium again after a while and still have my old music collection?How long ...

Regular

Hey guys,   unfortunately I will have to cancel my premium account for some months (not able to use it in this time). What will happen to my music collection? Can I upgrade to premium again af...

Ambivalence

Community Legend

421 Views

1 replies

0 likes

Subscription
  • 421 Views
  • 1 replies
  • 0 likes

What happened to radio stations?

The artist radio station feature seems to disappeared overnight?? I have a premium account, and payments are up to date.

Casual Listener

The artist radio station feature seems to disappeared overnight?? I have a premium account, and payments are up to date.

jonasherdegen

Community Legend

1291 Views

7 replies

0 likes

Other
Premium
  • 1291 Views
  • 7 replies
  • 0 likes

KEEP GETTING CHARGED..

I keep getting charged on my CC when I've never used Spotify, what do I do? Account email says it's not an active accountI've been trying every single way to contact Spotify and nothing is working.. I've gotten two bank charges for insufficient funds...

Newbie

I keep getting charged on my CC when I've never used Spotify, what do I do? Account email says it's not an active account I've been trying every single way to contact Spotify and nothing is working....

229 Views

0 replies

0 likes

Account
Premium
Subscription
  • 229 Views
  • 0 replies
  • 0 likes

Subscription problems.

I'm paying thru iTunes and I still was downgraded to free account. I'm paid until October 26 acording to iTunes. I only have 1 account in spotify. Nothing has changed for many months in iTunes. So I have a receipt from iTunes that I made a payment bu...

Casual Listener

I'm paying thru iTunes and I still was downgraded to free account. I'm paid until October 26 acording to iTunes. I only have 1 account in spotify. Nothing has changed for many months in iTunes. So I ...

Djfrancov

Casual Listener

261 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 261 Views
  • 2 replies
  • 0 likes

HELP - I accidentally deleted a ton of saved songs in my Starred playlist. Please restore...

Please help - I accidentally deleted a ton of my recently saved songs in my Starred playlist (delete date 10-9-15). I absolutely loved those songs and would really appreciate it if you could restore them. Any help would be MUCH appreciated!... hope t...

Casual Listener

Please help - I accidentally deleted a ton of my recently saved songs in my Starred playlist (delete date 10-9-15). I absolutely loved those songs and would really appreciate it if you could restore ...

199 Views

0 replies

0 likes

Account
Other
Premium
  • 199 Views
  • 0 replies
  • 0 likes

Unable to change my account settings.

All I want to do is change my account settings, but Spotify's design makes it impossible to do such a simple task. The current email in my profile is one I don't recognize whatsoever. So I try to change it to one I'd like to use, and I receive an err...

Newbie

All I want to do is change my account settings, but Spotify's design makes it impossible to do such a simple task. The current email in my profile is one I don't recognize whatsoever. So I try to cha...

kbrooksc

Community Legend

379 Views

1 replies

0 likes

Account
  • 379 Views
  • 1 replies
  • 0 likes

Solved!! Very basic 'planning to upgrade' questions

I have Spotify on my desktop, my tablet, and my phone. Each is under a different name/password… Each has different playlists… Q1) When I upgrade will I be forced to use only one username? Q2) What happens when I have Spotify running on one machine (s...

Regular

I have Spotify on my desktop, my tablet, and my phone. Each is under a different name/password… Each has different playlists…   Q1)     When I upgrade will I be forced to ...

JR13

Regular

616 Views

3 replies

0 likes

Login
  • 616 Views
  • 3 replies
  • 0 likes