Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80380 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653770 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734182 Views
18 replies
29 likes
Hi, I signed up for the free account with my facebook. I've just upgraded to Premium but do not have any access to that facebook email.So I have now changed it on my facebook account settings to a new email address. But spotify is still linked to my ...
Hi, I signed up for the free account with my facebook. I've just upgraded to Premium but do not have any access to that facebook email. So I have now changed it on my facebook account setting...
Roadie
578 Views
1 replies
1 likes
My card has been charged £12.99 on 3 separate occasions throughout August.. I would like a refund asap!
My card has been charged £12.99 on 3 separate occasions throughout August.. I would like a refund asap! 😡
Casual Listener
792 Views
5 replies
0 likes
I earlier had a premium account which i had to stop (it then became a free account). The reason i stopped it was that i received a free premium account as I bought a new mobile with a free Premium included. How can i get my playlists from the old (fr...
I earlier had a premium account which i had to stop (it then became a free account). The reason i stopped it was that i received a free premium account as I bought a new mobile with a free Premium in...
Community Legend
388 Views
1 replies
0 likes
I was living in Australia for one year, two years ago and came back to my native country of Sweden about one year ago. While I was living in Australia I had my spotify charged from my Australian bank account and my spotify account had the country set...
I was living in Australia for one year, two years ago and came back to my native country of Sweden about one year ago. While I was living in Australia I had my spotify charged from my Australian bank...
Community Legend
364 Views
3 replies
0 likes
I'm a premium user, under the student discount. I do not get ads between songs, and i can freely play whichever song id like on my mobile device. From my understanding any premium user was suppose to be 'ad free' but i still have the long ad window w...
I'm a premium user, under the student discount. I do not get ads between songs, and i can freely play whichever song id like on my mobile device. From my understanding any premium user was suppose to...
Music Fan
256 Views
2 replies
0 likes
I went to go buy the premium on iTunes but said my card info was wrong and I thought I had missed typed something so I tried it again and didn't work but when I look on my card info it charged me twice ?
I went to go buy the premium on iTunes but said my card info was wrong and I thought I had missed typed something so I tried it again and didn't work but when I look on my card info it charged me twi...
Music Fan
499 Views
5 replies
0 likes
I was charged for the student discount, but it said they could not verify my attendance to my college. It said I would not be charged, but I was still charged onto my debit card.
I was charged for the student discount, but it said they could not verify my attendance to my college. It said I would not be charged, but I was still charged onto my debit card.
Community Legend
432 Views
2 replies
0 likes
Community Legend
395 Views
2 replies
0 likes
Whenever I log in to my account I log on, but after a second or so passes, I get logged of. I get the error message that the username or password is incorrect. However, I've used this account for a couple of years and never changed the password, so I...
Whenever I log in to my account I log on, but after a second or so passes, I get logged of. I get the error message that the username or password is incorrect. However, I've used this account for a c...
Community Legend
221 Views
1 replies
0 likes
I recently moved to japan and was able to use my Spotify for a bit but now I can't and the notification you're account is set to another country pops up. When I go to change it USA is my only option.
I recently moved to japan and was able to use my Spotify for a bit but now I can't and the notification you're account is set to another country pops up. When I go to change it USA is my only option.
Not applicable
309 Views
1 replies
0 likes
I need help... I can't use my facebook spotify account anymore since I linked my other spotify only account to that same facebook account. Is there anyway to retrieve that account, because i can still see the account on my friend's "following" list. ...
I need help... I can't use my facebook spotify account anymore since I linked my other spotify only account to that same facebook account. Is there anyway to retrieve that account, because i can stil...
Community Legend
352 Views
1 replies
0 likes
Hey,My Phone was stolen and I got a new IPhone. I uploaded Spotify but now my Premium account is not working. I only can use the free version or buy a new Premium Account and I don't know why...Xx
Hey, My Phone was stolen and I got a new IPhone. I uploaded Spotify but now my Premium account is not working. I only can use the free version or buy a new Premium Account and I don't know why... ...
Community Legend
312 Views
1 replies
0 likes
I am trying to get the student discount and I am attending University of Florida Online. Spotify does not recognize that I am a student there. I would understand if it was right before classes started, but classes have started and I already attended ...
I am trying to get the student discount and I am attending University of Florida Online. Spotify does not recognize that I am a student there. I would understand if it was right before classes starte...
Newbie
43261 Views
6 replies
19 likes
I started with a free trial and kept the premium afterwards but I am student and im paying the full price. How do I switch to student pricing?
I started with a free trial and kept the premium afterwards but I am student and im paying the full price. How do I switch to student pricing?
Community Legend
292 Views
1 replies
0 likes
Hi, I'm logged into Spotify using my Facebook account, but when I go to follow friends, it says "There are no more friends to show at this time" or "0 friends on Spotify/None of your Facebook friends are on Spotify." I know a lot of my friends are on...
Hi, I'm logged into Spotify using my Facebook account, but when I go to follow friends, it says "There are no more friends to show at this time" or "0 friends on Spotify/None of your Faceboo...
Newbie
18990 Views
19 replies
1 likes
Trying to help my wife fix her account, after wasting time with canned responses from Spotify support. "Login with Facebook" while logged into her Facebook account results in: You do not have a Spotify account connected to your Facebook account. If y...
Trying to help my wife fix her account, after wasting time with canned responses from Spotify support. "Login with Facebook" while logged into her Facebook account results in: ...
Casual Listener
4830 Views
7 replies
0 likes
all the time it seem to play same song's, like 40 from 200. same if I manually change song to one what have not played it continue to repeat these same songs. i'm premier user currently, have not used this about 2 years. before it was working like a ...
all the time it seem to play same song's, like 40 from 200. same if I manually change song to one what have not played it continue to repeat these same songs. i'm premier user curre...
Casual Listener
253 Views
1 replies
0 likes
Trying to change country from UK to Canada, using the instructions on the webpage, but when I change to Canada, it is only changed country to "undefiend", so my payment wont work, so what is the best way to change country, cancel the subscription or ...
Trying to change country from UK to Canada, using the instructions on the webpage, but when I change to Canada, it is only changed country to "undefiend", so my payment wont work, so what is the best...
Community Legend
298 Views
1 replies
0 likes
Changing my "country "
Changing my "country "
Community Legend
312 Views
1 replies
0 likes
