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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88713 Views

9 replies

2 likes

Account
Login
  • 88713 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758073 Views

18 replies

29 likes

  • 758073 Views
  • 18 replies
  • 29 likes

Spotify profile country problem

HiiiIm in iran and i was using spotify nonpremium and with adds and all of them for 3 months but suddenly yesterday i opened up my spotify app on my iphone and it saied login failed you can use spotify abroad only for 14 days but ia havent leave coun...

Visitor

Hiii Im in iran and i was using spotify nonpremium and with adds and all of them for 3 months but suddenly yesterday i opened up my spotify app on my iphone and it saied login failed you can use spo...

Pete

Roadie

451 Views

6 replies

0 likes

Other
  • 451 Views
  • 6 replies
  • 0 likes

Account hacked, email and password changed

My Spotify account seems to have been hacked. The email address has been changed to maysapoika@gmail.com and the password has also been changed. I have access to the account via Facebook login, but cannot change any information.Any help with this wou...

Newbie

My Spotify account seems to have been hacked. The email address has been changed to maysapoika@gmail.com and the password has also been changed. I have access to the account via Facebook login, but c...

user-removed

Not applicable

51948 Views

21 replies

6 likes

Premium
  • 51948 Views
  • 21 replies
  • 6 likes

Can't verify for student subscription?

So, I could actually find that my school is eligible for the student discount. Unfortunately I can't verify my information to confirm though. This manual verification requires me to attach some kind of files which seems complicated! How do I solve th...

Newbie

So, I could actually find that my school is eligible for the student discount. Unfortunately I can't verify my information to confirm though. This manual verification requires me to attach some kind ...

EvanFasnacht

Music Fan

8775 Views

2 replies

1 likes

Other
Premium
Subscription
  • 8775 Views
  • 2 replies
  • 1 likes

Pague y no tengo premium

Pague mi mensualidad con tarjeta y ya me lo descontaron y no me aparece spotify premium que procede?

Newbie

Pague mi mensualidad con tarjeta y ya me lo descontaron y no me aparece spotify premium que procede?

EvanFasnacht

Music Fan

766 Views

1 replies

0 likes

Account
Login
  • 766 Views
  • 1 replies
  • 0 likes

OFFLINE DEVICES

Hi So I had problems with the app on my phone.. I was able to go onto my account on my phone however I played around on my account and deleted my device offline and am now unable to go offline on my spotify account when I was able to before, is there...

Newbie

Hi  So I had problems with the app on my phone.. I was able to go onto my account on my phone however I played around on my account and deleted my device offline and am now unable to go offline...

EvanFasnacht

Music Fan

221 Views

1 replies

0 likes

Premium
  • 221 Views
  • 1 replies
  • 0 likes

fraud?

I have been double charged for a student premium spotify account that I just received a rejection email for. If this is unrelated to spotify, I will be calling my bank to report fraud.

Newbie

I have been double charged for a student premium spotify account that I just received a rejection email for. If this is unrelated to spotify, I will be calling my bank to report fraud.   

ashleyjoyce0207

Newbie

373 Views

2 replies

0 likes

Account
Security
Subscription
  • 373 Views
  • 2 replies
  • 0 likes

still being charged

My account was deleted when i deleted my Facebook account and i had the $1/3months promotion at the time. My old account just does not exist as far as i can tell BUT what do you know i got an 11 dollar bill on my bank statement from spotify. very fru...

Casual Listener

My account was deleted when i deleted my Facebook account and i had the $1/3months promotion at the time. My old account just does not exist as far as i can tell BUT what do you know i got an 11 doll...

MaryS

Roadie

430 Views

4 replies

0 likes

Account
  • 430 Views
  • 4 replies
  • 0 likes

Spotify card isn't working

I bought my daughter one 1 month card just today, and another yesterday. The one I bought yesterday worked, but today's said that the code didn't work? The reicept says activated. Is it because she activated one already and has to wait for the 1 mont...

Newbie

I bought my daughter one 1 month card just today, and another yesterday. The one I bought yesterday worked, but today's said that the code didn't work? The reicept says activated. Is it because she a...

MichaelW

Community Legend

212 Views

1 replies

0 likes

Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Account

I want to delete my account completely but there are no options to do that, I went to contact spotify and that ended up leading me in circles. What can I do to delete my account completely??

Newbie

I want to delete my account completely but there are no options to do that, I went to contact spotify and that ended up leading me in circles. What can I do to delete my account completely??

Ox1

Roadie

238 Views

1 replies

1 likes

Account
  • 238 Views
  • 1 replies
  • 1 likes

accidental payment

I accidentally paid for the student discount thinking it was my monthly subscription and I was wondering if I could get my money back to pay my premium subscription?

Newbie

I accidentally paid for the student discount thinking it was my monthly subscription and I was wondering if I could get my money back to pay my premium subscription?

MichaelW

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Email changed without consent

I just got an email from Spotify notifying me that my email had been changed. Problem being...I never authorized the change. Other problem being..I've never actually signed into Spotify with anything but Facebook (I still have access to FB, and have ...

Newbie

I just got an email from Spotify notifying me that my email had been changed. Problem being...I never authorized the change. Other problem being..I've never actually signed into Spotify with anything...

M0HX

Community Legend

322 Views

1 replies

0 likes

Account
  • 322 Views
  • 1 replies
  • 0 likes

No longer premium, but I have the Sony receipt

I have the sony entertainment network receipt in my inbox for this months subscription, as of noon today, but suddenly I am on a free account. I am not sure what is going on. The spotify page is actually a bit of a mess to navigate to try and find an...

Casual Listener

I have the sony entertainment network receipt in my inbox for this months subscription, as of noon today, but suddenly I am on a free account. I am not sure what is going on.   The spotify pag...

talas

Casual Listener

418 Views

5 replies

0 likes

Subscription
  • 418 Views
  • 5 replies
  • 0 likes

Student Discount Disappeared

I was receiving a student discount and it disappeared without warning four months ago and I have been getting charged the full price. Does the student discount expire? Is ther anyway to get a refund and put my student status back? I believe I had it ...

Newbie

I was receiving a student discount and it disappeared without warning four months ago and I have been getting charged the full price. Does the student discount expire? Is ther anyway to get a refund ...

Nico

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Account deleting

I have another account, named Lokomko. Well, I don't remember the password OR email (created by mistake). So I ran the premium trial on it (no idea why) but now its ending and I want to cancel the premium but how can I if i can't remember the informa...

Newbie

I have another account, named Lokomko. Well, I don't remember the password OR email (created by mistake). So I ran the premium trial on it (no idea why) but now its ending and I want to cancel the pr...

Jajo3003

Newbie

457 Views

3 replies

0 likes

Account
Premium
Subscription
  • 457 Views
  • 3 replies
  • 0 likes

Charged three times for premium and got nothing

I tried to sign up for premium using the college discount, first of all, when I select my college and insert all my information it says that my information isn't valid even though it is and my college was even in the suggested colleges. On top of tha...

Newbie

I tried to sign up for premium using the college discount, first of all, when I select my college and insert all my information it says that my information isn't valid even though it is and my colleg...

MichaelW

Community Legend

203 Views

1 replies

0 likes

Account
Premium
Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Payment by bank transfer.

My account is not yet released the option to pay by bank transfer, and the others are. What I do?

Casual Listener

My account is not yet released the option to pay by bank transfer, and the others are. What I do?

MarconiCop1

Casual Listener

984 Views

4 replies

0 likes

Account
  • 984 Views
  • 4 replies
  • 0 likes

Charged for nothing

i recently attempted to buy my mother the 1$ for 3 months but when I tried to put it through it said I already received the offer(probably because I used the same card). Even though I didn't receive premium, they decided to charge the 1$ anyway. Not ...

Newbie

i recently attempted to buy my mother the 1$ for 3 months but when I tried to put it through it said I already received the offer(probably because I used the same card). Even though I didn't receive ...

MichaelW

Community Legend

259 Views

1 replies

0 likes

Premium
  • 259 Views
  • 1 replies
  • 0 likes

Payment issues

In my account details it says on 2015-30-2015 I will be charged 9.99 but I have received a notification from my bank telling me that spotify has charged me for this month. What can I do about this?

Casual Listener

In my account details it says on 2015-30-2015 I will be charged 9.99 but I have received a notification from my bank telling me that spotify has charged me for this month. What can I do about this?

JVILLEG6

Casual Listener

286 Views

2 replies

0 likes

Subscription
  • 286 Views
  • 2 replies
  • 0 likes

I want to change my new account to my current email but I have an old account with that email

I made a new account and used a fake email, but I want to change it to the email that I use. Only problem is I have an old account that's connected to Facebook. I'd also like to connect my new account to Facebook. I've looked on here on how to delete...

Casual Listener

I made a new account and used a fake email, but I want to change it to the email that I use. Only problem is I have an old account that's connected to Facebook. I'd also like to connect my new accoun...

kbrooksc

Community Legend

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes