Account

[Deftones956]

I broke my phone but kept paying for Spotify and didn't use it for months can I get reimbursed and reactivate my account and get my downloaded music on my new phone?

[osornios]

@Deftones956

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In them, the Spotify username you're paying for is shown:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use that username to login to your account. It's the one with the Premium features.

You can login with that username to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

and also check your receipts here:

https://www.spotify.com/account/subscription/receipt/

You should contact customer support through this link is you want to ask for a refund:

https://support.spotify.com/contact-spotify-support/

They'll help you if applicable. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.