After update, my playlist is gone

[R_one]

Hello,

Yesterday, after installing the asked update on my mac book, the application restarts and all playlists where gone.

(it automatically logs in again with my Facebook credentials)

It looks like there is a new profile created, because I now have a "new / other" ID number than before. (empty list)

I also know my old ID. Is it possible to restore my account?

Manny thanks for your response!

[steffi2013]

I think i have the same problem:

I did a Spotify update this morning and now I somehow have a new, empty spotify profile with the same picture (facebook profile pic) as the old, but no playlists, followers, ... But I can still find the old profile with the same name and all my public playlists. Please help me logging in for the old profile.
And my old profile has a spotify unlimited. I am paying for that and don't know how to stop it if I don't have any access to that profile anymore.

[Peter__ · Accepted solution]

Hey guys! Welcome to the community 🙂

Sorry for the hassle! If you get in touch with the customer services team directly using the online contact form they will be able to get this sorted out for you as soon as possible! Not sure what has happened here! 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[R_one]

Hi Peter,

I'll try that way, thanks for your help,