Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Alexa connect issue due to geographical restrictions.


Alexa connect issue due to geographical restrictions.









I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geographical restriction" I have friends with free pr premium Spotify account in the same city asme who can connect.

I tried changing address on amazon account to Germany and US, beside more apps available, still same restriction available. 


There is any option to put a Spotify account on Alexa, the radio stations in Romania are not enjoyable on daily basis.


Please save me.


thank you



36 Replies

Hey @Noguri,


Thanks for your reply.


In this case, we suggest reaching out to Alexa Amazon Support for further assistance.


If you need anything else, the community will be here for you.

Take care!

Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.

Hey @Noguri,


open the Spotify app  on your phone/iPad, go to settings, voice assistants and link your Spotify app to Alexa there. It will work.


The solution is to initiate the process from the Spotify app instead of the Alexa device!

This was the best advice. Worked perfectly for me after months of trying other recommendations 

Love you! Thanks a thousand times. Let your path be illuminated by stars shining through your life! 😄

Changing the default Amazon delivery address didnt help in my case, but following this did: 

Same on Android in Czechia - Thank You!!!

the same for me. At first command "spotify connect" stopped work. so I solved it with alexa support - they recommended disable/enable spotify skill. I disabled it and then I was not able to enable shill due the GEO problem. Then I found this thread.

I linked alexa via spotify app, but the command "alexa, spotify command" still don't work. in activity (in the alexa app) I see "Audio was not intended for this device".

This works perfectly in 2023. Thank you!

Awesome! Thanks for your reply here this one worked for me, spent 3 days trying to setup. But even with my Spotify being registered in Brazil and my Amazon on NL it worked!

Plan  Premium Duo

Country UAE

Device Amazon Alexa


I can't enable the Spotify skill on Alexa. I paid for a Duo Spotify account so I could use one and we could have a separate one for Alexa to use at home.  But I've never been able to enable it.  The error in Alexa is "You are not eligible to enable this skill due to Geographical Restrictions".


My Spotify account and Amazon are both UAE.  I did try changing my primary address to USA as some suggested, but that didnt work.  


Anyone managed to solve this in the UAE?


Hey @dominoman,


Thanks for posting in the Community.


We hope you don't mind us moving your post to a different thread as it fits better here.


That being said, we'd suggest you give a try at some of the suggestions posted by other mods and users here to try and check if you notice any changes in the behavior you described.


If none of them does the trick, we'd recommend you contact Alexa support, so they'll help you with some further insights about this issue.


Hope this clears things up. If you have any questions or need anything else, the Community is here for you.

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Unfortunately none of the suggestions work. Alexa support also doesn’t help at all, and refer me back to Spotify

I still cant use Spotify on Amazon Alexa

I live in India but to make my Spotify work, I had to change my country to USA. But now I am unable to have my time zone changed to India without the country being changed. What to do?

Truly works like a charm!!

This is the solution that worked for me as of today. 6/5/2024

I bought a new echo for a neighbour. All set up but can't link it to their existing Spotify as alexa app states geographical restrictions.
I have the same echo for and mine has connected with out any issues. Any help appreciated.

This solution worked for me on Android. Once I opened Spotify app, it automatically showed a popup saying "Link to Alexa?" and I proceeded with the configuration. Also set Spotify as default.

Suggested posts