Always 0 minutes left

[geyikligeceler]

Hello.

I can't use my account because it got stuck at 0 minutes left about a month now.

I've tried logging out-in, web player, re-installing, nothing worked.

I'm using Windows 7 if that's gonna help.

Please save me.

[Peter__]

Are you sure no one else is using your account? I would suggest a change of password and request a forced logout here and then see if that makes any difference. 

If not, get in touch with the customer services team directly using the online contact form and they will be able to investigate a little further for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[geyikligeceler]

I'm sure nobody else is using my account.

I've sent a mail, got a no-reply back, replied anyway so here i am waiting.

Thanks for your interest.