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[Alexsandercj]

Hello, I'm having trouble logging into My Account Spotify, and I can not reset the password.
When I try to enter, it appears that my data is incorrect (My account is associated with facebook)
And when I try to reset the password, says my email is not registered.
I have already sent a ticket to the support and did not answer me.
Thanks

Case number: # 02403988

[MattSuda]

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

Thanks for your patience.

[SaraJones213]

Hi, 

I am experiencing a similiar problem. My spotify was logged out when I restarted my computer and when I clicked on the sign in with facebook the first time it took me to facebook to login. When I hit enter it said "Spotify desktop client communication failed" which it has said every time I clicked Log in with Facebook since. The website loaded fine, but I don't want to delete the application on my Mac and loose any of my playlists. 

Help?

[MattSuda]

@SaraJones213 

Try the directions listed here:

http://mikedixson.com/2014/11/solved-spotify-desktop-client-communication-failed/

That has fixed the problem for most people 

[Pete]

Hey @Alexsandercj 

I've ensured your email is with the right team. They'll reach out to you shortly to get this sorted!

[Alexsandercj]

Thanks for the reply.
I will wait for contact from the team.

[Alexsandercj]

The support answered me quickly, unfortunately it was not possible to recover the old account, but my playlists were transferred to a new account.

Problem solved, thanks

[JessicaDurga]

Hello, I keep receiving the message Facebook Error has occured. I sent an email inquiry. What is the wait time for the response? I enjoy spotify this is the first time I've had a problem.

[jamesleo000]

I am having the same error, I tried logging in on about 4 different devices. The error message either states: "An error has occurred processing your request. Please try again" or, "This email is not linked to a Spotify account" My email (leojameson17@gmail.com) is registered and has been working up to this point. I tried about 100 times to reset my password and I get a similar error message. PLEASE HELP!!!