App appeared error when I login with Fb, reset password link has error too. How to reset?

[Jxnjing]

please help me to reset a password. I don’t remember I sign up before. Now I wanted to try free plan, but I couldn’t use my email to sign up an account. 

Plan

Free

Country

singapore

Device

(iPhone 7)

Operating System

Ios 

My Question or Issue

[Jose_M]

Hi @Jxnjing,

Sorry to hear you’re having some trouble logging into your account. I’d recommend checking out this Spotify Answer.

If you have a Facebook-created account, you should be able to reset your Spotify password without changing your Facebook one.

Let us know how you get on! I'm here to help 🙂

[Jxnjing]

Hi there,

I am able to login with Facebook using web version on my laptop. But I
couldn’t login using mobile App. It will apprearef Error:408

Please help to solve this.

Thank you

[Guido]

Hey @Jxnjing.

Thanks for getting back to us.

Is it possible that you are in a different country than you were when you created your account? You can find more information about this here.

If this isn't the case and you are sure about this. Please try a quick reinstall. Info on how to do this can be found here.

We hope that will do the trick 🙂 Let us know if you have further questions!