Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407004 Views
  • 959 replies
  • 107 likes
  • Account
  • 407004 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176584 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176584 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100122 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100122 Views
  • 68 replies
  • 10 likes

carta di credito associata ad un account perso

Buonasera, sono nuova quindi non so se dovrei scrivere in una determinata sezione. Nella mia carta di credito ho ricevuto un addebito, ma questa carta non è associata al mio account corrente ma ad un altro,solo che non so quale account sia.Come posso...

  • Newbie
  • Buonasera,  sono nuova quindi non so se dovrei scrivere in una determinata sezione.  Nella mia carta di credito ho ricevuto un addebito, ma questa carta non è associata al mio account cor...
  • 9m_wxdu53-s3u
  • Newbie
  • 1130 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 1130 Views
  • 2 replies
  • 1 likes

Superuser Contribution Changing email with out access to the account

PlanPremiumCountry United StatesOperating SystemWindows 10 My Question or IssueI am currently trying to gain access to my mothers spotify account that she has forgot the username and password too. I finally figured out what email she had attached to ...

  • Newbie
  •   Plan Premium Country  United States Operating System Windows 10   My Question or Issue I am currently trying to gain access to my mothers spotify account that she has forgot...
  • JuanSebastian
  • Roadie
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login and deactivated email account

PlanPremiumCountrySwedenDeviceiPhone 6sOperating SystemiOS 10My Question or IssueI can't log on to my spotify account on any computers, however it works on my phone. I also can't change the password because the email that my account is registered to ...

  • Newbie
  • Plan Premium Country Sweden Device iPhone 6s Operating System iOS 10 My Question or Issue I can't log on to my spotify account on any computers, however it works on my phone. I also can't ch...
  • JuanSebastian
  • Roadie
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Username after deleting Facebook

I a re-using Spotify and importing my Apple playlists etc. I origionally registered using Facebook. I no longer have a Facebook account. When re-registering I have now have no username (just a number). How do I get a name/username back?

  • Newbie
  • I a re-using Spotify and importing my Apple playlists etc. I origionally registered using Facebook. I no longer have a Facebook account. When re-registering I have now have no username (just a number...
  • JuanSebastian
  • Roadie
  • 436 Views
  • 1 replies
  • 0 likes
  • Account
  • 436 Views
  • 1 replies
  • 0 likes

same music plays over and over

No matter what play list of artist I choose, the same type of songs play over and over. It;s driving me nuts. I'm about to cancel my Spotify account.Iphone and bose radio.

  • Casual Listener
  • No matter what play list of artist I choose, the same type of songs play over and over. It;s driving me nuts. I'm about to cancel my Spotify account. Iphone and bose radio.
  • Loxer
  • Community Legend
  • 933 Views
  • 5 replies
  • 0 likes
  • 933 Views
  • 5 replies
  • 0 likes

Superuser Contribution App won't reconize my subscription on Android

PlanPremiumOperating SystemAndroid Oreo My Question or IssueI've a premium subscription, but the app won't recognize my subscription, when I access my account details, it say my subscription is premium, I've try to logoff and login but didn't work, I...

  • Newbie
  • Plan Premium Operating System Android Oreo   My Question or Issue I've a premium subscription, but the app won't recognize my subscription, when I access my account details, it say my...
  • JuanSebastian
  • Roadie
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel account advice

Plan My Question or Issue I opened a free account logging in via Facebook. I then noticed Spotify transferred my friends list. I want to delete that from Spotify, how do I do that please? Many thanks

  • Newbie
  • Plan     My Question or Issue  I opened a free account logging in via Facebook. I then noticed Spotify transferred my friends list. I want to delete that from Spotify, how do I do ...
  • JuanSebastian
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 449 Views
  • 1 replies
  • 0 likes

Unlinking Spotify form Playstation

I cant unlink my spotify account from my psn account to link it on my main account and i dont remember anyting i used to link it please help.

  • Visitor
  • I cant unlink my spotify account from my psn account to link it on my main account and i dont remember anyting i used to link it please help.
  • Bethany_Dawn
  • Community Legend
  • 635 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 635 Views
  • 1 replies
  • 0 likes

Login issues

I had to cancel my Spotify with Hulu combined just so I can resubscribe. The reason being I had to get a new card due to fraud issues through Visa. I am trying to subscribe again I keep getting something went wrong please try again or get help. I am ...

  • Visitor
  •    I had to cancel my Spotify with Hulu combined just so I can resubscribe.  The reason being I had to get a new card due to fraud issues through Visa.  I am trying to subscribe ...
  • Loxer
  • Community Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify uploaded my voice memo's from my iphone?

Hey guys. My boyfriend had searched my name in his search bar to follow my account. When he pulled up my account, he found a bunch of voice memo's I had made of band rehersals, voice lessons I had previously recorded. He showed me this was uploaded. ...

  • Newbie
  •   Hey guys.   My boyfriend had searched my name in his search bar to follow my account. When he pulled up my account, he found a bunch of voice memo's I had made of band rehersals, voice...
  • JuanSebastian
  • Roadie
  • 7367 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Security
  • 7367 Views
  • 1 replies
  • 0 likes

Other people using my account?

PlanSTARBUCKS EMPLOYEE PREMIUMCountry US My Question or Issue I often login with my Facebook account. Recently I would be listening and the music would stop. Sometimes it would change to a completely different song and now it says that I am currently...

  • Newbie
  •   Plan STARBUCKS EMPLOYEE PREMIUM Country  US   My Question or Issue  I often login with my Facebook account. Recently I would be listening and the music would stop. Someti...
  • Hubo
  • Community Legend
  • 489 Views
  • 1 replies
  • 1 likes
  • 489 Views
  • 1 replies
  • 1 likes

Solved!! I can't buy premium subscription

PlanFree/PremiumDeviceXiaomi Redmi Note 5A, Web Player, Windows laptopOperating SystemAndroid 7.1.2, Firefox 60.0.2, Windows 10 build 1803 My Question or IssueWhen I try to buy a premium subscription through PayPal, after clicking the " buy " button ...

  • Casual Listener
  • Plan Free/Premium Device Xiaomi Redmi Note 5A, Web Player, Windows laptop Operating System Android 7.1.2, Firefox 60.0.2, Windows 10 build 1803   My Question or Issue When I try to buy a...
  • Keanu_C
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Collaborative playlist

I created a collaborative playlist with a friend and then deleted it, will it also be deleted in their end?

  • Visitor
  •   I created a collaborative playlist with a friend and then deleted it, will it also be deleted in their end?  
  • Keanu_C
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Won't let me get new premium offer

PlanPremiumCountry IrelandDeviceAlcatel Pop 4+Operating SystemAndroid 6.0 My Question or Issue Hi,So I saw the new premium offer which is 3 months for 99c. I logged into my account and it said I am not eligible for the offer. I've never used an offer...

  • Newbie
  • PlanPremium Country  Ireland Device Alcatel Pop 4+ Operating System Android 6.0   My Question or Issue  Hi, So I saw the new premium offer which is 3 months for 99c. I logged...
  • FlavouredJelly
  • Music Fan
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Library deleted, random changes made

I just opened Spotify and all the song sin my Library are gone. Instead, it is showing 11 new songs in my Library added 7 hours ago which I did not add. I was not even using Spotify 7 hours ago. It has also added a playlist called “This is Martin Gar...

  • Casual Listener
  • I just opened Spotify and all the song sin my Library are gone. Instead, it is showing 11 new songs in my Library added 7 hours ago which I did not add. I was not even using Spotify 7 hours ago. It h...
  • FlavouredJelly
  • Music Fan
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
  • 517 Views
  • 1 replies
  • 0 likes

Change linked email for Facebook account

I want to change the email address linked to my Spotify account, as it's currently something really embarrassing from when I was 15 that I haven't used in years. To save the change, though, I need to manually enter my password. Trouble is, I've alway...

  • Newbie
  • I want to change the email address linked to my Spotify account, as it's currently something really embarrassing from when I was 15 that I haven't used in years. To save the change, though, I ne...
  • Jollof
  • Composer
  • 604 Views
  • 1 replies
  • 0 likes
  • Account
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dubbele aanrekening Mastercard

Na nieuwe kaartgegevens in te vullen met nodige problemen moet ik elke maand 2 keer 14.99 euro als bijdrage betalen voor mijn premium abonnement. Een mailadres van spotify zelf is niet te vinden op de site ! Wie kan me hierbij helpen ?

  • Casual Listener
  • Na nieuwe kaartgegevens in te vullen met nodige problemen moet ik elke maand 2 keer 14.99 euro als bijdrage betalen voor mijn premium abonnement. Een mailadres van spotify zelf is niet te vinden op d...
  • Alfredo
  • Roadie
  • 625 Views
  • 3 replies
  • 0 likes
  • 625 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't change email address

I have a Premium subscription and I think I originally created my Spotify account with my Facebook account, which I permanently deleted and don't have access to it anymore.Is there anyway to change my email address?

  • Casual Listener
  • I have a Premium subscription and I think I originally created my Spotify account with my Facebook account, which I permanently deleted and don't have access to it anymore. Is there anyway to change...
  • iicd6-3_clabn
  • Newbie
  • 1779 Views
  • 4 replies
  • 0 likes
  • Account
  • 1779 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why does Spotify have access to iTunes?

So I did get some help and have turned off the link between Spotify and iTunes, but I do wonder why Spotify would do such a thing without making it obvious? Sure, maybe some people like the idea of importing the iTunes playlists, etc, but I personall...

  • Newbie
  • So I did get some help and have turned off the link between Spotify and iTunes, but I do wonder why Spotify would do such a thing without making it obvious? Sure, maybe some people like the idea of i...
  • SergioDavid
  • Roadie
  • 746 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 746 Views
  • 1 replies
  • 0 likes

Superuser Contribution GrooVR in Samsung Gear VR

I bought spotify premium and tried to log in to the account in the grooVR app on samsung gear VR. I can not log in. Please help me to listen to spotify in samsung groovr

  • Newbie
  • I bought spotify premium and tried to log in to the account in the grooVR app on samsung gear VR. I can not log in. Please help me to listen to spotify in samsung groovr
  • SergioDavid
  • Roadie
  • 988 Views
  • 1 replies
  • 0 likes
  • Premium
  • 988 Views
  • 1 replies
  • 0 likes