Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 225906 Views
  • 733 replies
  • 71 likes
  • Account
  • 225906 Views
  • 733 replies
  • 71 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1113195 Views
  • 118 replies
  • 106 likes
  • Account
  • 1113195 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 59335 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 59335 Views
  • 61 replies
  • 8 likes

Changing Country Setting On Spotify

Spotify doesn't let me change my location from Hong Kong to Israel (Spotify is available in Israel). I tried both ways: changing billing information (which didn't direct me to change my country, just said that the credit card did not match the countr...

  • Newbie
  •  Spotify doesn't let me change my location from Hong Kong to Israel (Spotify is available in Israel). I tried both ways: changing billing information (which didn't direct me to change my country...
  • Robert_W
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • Account
  • 437 Views
  • 1 replies
  • 0 likes

I have automatic payment for 9.99 a month and you have been charging my account double .

You have been charging my account double each month for my premium. My account payment is supposed to be 9.99 per month. I keep getting a message my payment was declined but it shows up on my bank statement. I have records showing you are charging my...

  • Newbie
  • You have been charging my account double each month for my premium.  My account payment is supposed to be 9.99 per month.  I keep getting a message my payment was declined but it shows up o...
  • Robert_W
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! denuncia

Estoy denuncian

  • Casual Listener
  • Estoy denuncian
  • huga1213
  • Newbie
  • 1584 Views
  • 16 replies
  • 1 likes
  • Subscription
  • 1584 Views
  • 16 replies
  • 1 likes

Spotify set to offline so can't log in

When I click on Spotify app x instead of it taking me to my music x a page appears asking me to log in x when I attempt to log in x a message appears saying I can't log in as I am set to offline x had this problem since last night x help please x

  • Casual Listener
  • When I click on Spotify app x instead of it taking me to my music x a page appears asking me to log in x when I attempt to log in x a message appears saying I can't log in as I am set to offline x ha...
  • kiteka009
  • Casual Listener
  • 574 Views
  • 4 replies
  • 0 likes
  • Login
  • 574 Views
  • 4 replies
  • 0 likes

Solved!! cambiar direccion

disculpen lo que pasa es que tengo contratado premium familiar pero a la hora de invitar les pide a mi familia mi direccion se la poonemos y dice que no es posible ya que no vivimos en la misma direccion pero en efecto ponemos mis datos y nada o algu...

  • Newbie
  • disculpen lo que pasa es que tengo contratado premium familiar pero  a la hora de invitar les pide a mi familia mi direccion se la poonemos y dice que no es posible ya que no vivimos en la misma...
  • Kokyneira02
  • Casual Listener
  • 3841 Views
  • 19 replies
  • 5 likes
  • 3841 Views
  • 19 replies
  • 5 likes

Superuser Contribution Spotify thinks that I'm abroad

When I first downloaded Spotify it thought I was in Japan for some reason so I changed my location to the UK. Haven't used Spotify in about a month and came back but it says that I have used Spotify abroad for 14 days. Pls help

  • Visitor
  • When I first downloaded Spotify it thought I was in Japan for some reason so I changed my location to the UK. Haven't used Spotify in about a month and came back but it says that I have used Spotify ...
  • MaríaCamila
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Epic Collection Friend ...

I get this patronizing message on adding new music to my library. I am very surprised by this limit. Why can I not bookmark more music? This is a disaster. I was enjoying Spotify right up until this moment. I don't want to remove stuff from my carefu...

  • Casual Listener
  • I get this patronizing message on adding new music to my library. I am very surprised by this limit. Why can I not bookmark more music? This is a disaster. I was enjoying Spotify right up until this ...
  • kiptinui
  • Casual Listener
  • 2481 Views
  • 3 replies
  • 32 likes
  • epic collection friend
  • 2481 Views
  • 3 replies
  • 32 likes

Superuser Contribution Plan familiar

Buenas! Tengo un plan familiar,.vivimos en la misma casa los 3 miembros, tebemos la misma dirección, código postal y usamos el mismo wi fi y aún así la aplicación dice q no, y por segunda vez me va eliminar a los miembros de mi familia del plan! Cuál...

  • Newbie
  • Buenas! Tengo un plan familiar,.vivimos en la misma casa los 3 miembros, tebemos la misma dirección, código postal y usamos el mismo wi fi y aún así la aplicación dice q no, y por segunda vez me va e...
  • Melody
  • Community Manager
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Spotify keeps skipping to certain playlist.

Hi, I am having some trouble (almost drives me crazy) with my Spotify account. I use Spotify in my mobile phone and the ps4 app. Whenever I listen to a song it skips after couple of seconds and sometimes minutes to a certain playlist “massage therapy...

  • Newbie
  • Hi,  I am having some trouble (almost drives me crazy) with my Spotify account. I use Spotify in my mobile phone and the ps4 app. Whenever I listen to a song it skips after couple of seconds an...
  • Halloween-jax
  • Newbie
  • 503 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 503 Views
  • 2 replies
  • 0 likes

Superuser Contribution Just signed up and cannot get the HULU to activate

HI, I just signed up with the student account. I am trying to activate my HULU account but cannot get it to allow it. Can anyone help me. It keeps saying it is for students only. BUt I have a student email I have all of that I dont know how to make i...

  • Newbie
  • HI, I just signed up with the student account. I am trying to activate my HULU account but cannot get it to allow it. Can anyone help me. It keeps saying it is for students only. BUt I have a student...
  • Melody
  • Community Manager
  • 1091 Views
  • 1 replies
  • 0 likes
  • 1091 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted Facebook and Don't Have Access to Email

Hi, I'm a Spotify Premium member. Originally, I signed up with Facebook but since then I've deleted my facebook account. Unfortunately, I also don't have access to the email I signed up with. I am currently logged in on Desktop and Mobile though. Any...

  • Newbie
  •   Hi,   I'm a Spotify Premium member. Originally, I signed up with Facebook but since then I've deleted my facebook account. Unfortunately, I also don't have access to the email I signed...
  • Melody
  • Community Manager
  • 439 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with my account

I used my phone number make an account I do not have the number anymore but still used it to log in it will no longer let me and have no way to access it and I'm still getting charged!! Frustrating wish you had a number to call we do pay for our acco...

  • Newbie
  • I used my phone number make an account I do not have the number anymore but still used it to log in it will no longer let me and have no way to access it and I'm still getting charged!! Frustrating w...
  • MaríaCamila
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

Hola, tengo varios días esperando a que se me active mi plan de Spotify Premium. Pague 3 meses en Oxxo y aún no me aparece y se me hace raro porque activaba el de un mes y si me aparecía luego luego. Alguien podría ayudarme por favor. Gracias

  • Newbie
  • Hola, tengo varios días esperando a que se me active mi plan de Spotify Premium. Pague 3 meses en Oxxo y aún no me aparece y se me hace raro porque activaba el de un mes y si me aparecía luego luego....
  • MaríaCamila
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing payment details after international move

I recently moved abroad, and I've closed my bank accounts in my former country. I forgot about my monthly Spotify payments. Obviously, I'm now receiving messages from spotify that I haven't paid my monthly fee and will lose my premium subscription so...

  • Newbie
  • I recently moved abroad, and I've closed my bank accounts in my former country. I forgot about my monthly Spotify payments. Obviously, I'm now receiving messages from spotify that I haven't paid my m...
  • MaríaCamila
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Por favor me ajudem

Não consigo usar o spotify premium mesmo depois de pago, ja tentei de tudo que podia mas nao ativou a conta, recebi o recibo dizendo que foi aprovado e nada da conta premium funcionar. Como faço agora? peço reembolso ou espero algum tempo para que a ...

  • Casual Listener
  • Não consigo usar o spotify premium mesmo depois de pago, ja tentei de tudo que podia mas nao ativou a conta, recebi o recibo dizendo que foi aprovado e nada da conta premium funcionar. Como faço agor...
  • Bittencourt
  • Spotify Star
  • 190 Views
  • 3 replies
  • 0 likes
  • Account
  • 190 Views
  • 3 replies
  • 0 likes

Solved!! Email vinculado ao facebook não troca

Cadastrei minha conta do spotify através do facebook, alguns meses depois eu troquei meu email do facebook, porém no spotify continuou o mesmo, já tentei trocar para outros emails e o spotify não muda, mesmo dizendo que para alterar o email só é prec...

  • Newbie
  • Cadastrei minha conta do spotify através do facebook, alguns meses depois eu troquei meu email do facebook, porém no spotify continuou o mesmo, já tentei trocar para outros emails e o spotify não mud...
  • Bittencourt
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 352 Views
  • 1 replies
  • 0 likes

Paguei o premium e nao foi ativado

Por favor preciso de ajuda, paguei o premium a alguns dias e minha conta nao foi ativada, ja tentei de tudo, sair do aplicativo, desinstalei e instalei denovo e continua com a conta free.

  • Casual Listener
  • Por favor preciso de ajuda, paguei o premium a alguns dias e minha conta nao foi ativada, ja tentei de tudo, sair do aplicativo, desinstalei e instalei denovo e continua com a conta free.
  • Bittencourt
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium
  • 241 Views
  • 1 replies
  • 0 likes

Lost my mail info

Hi,I lose my mail info and password.but app is üstill log on and working properly.So, i want to change my spotify password but spotify sending a mail to my mail adress.Is there another method for change my password ?ThanksPS: Also i forgot my spotify...

  • Newbie
  • Hi, I lose my mail info and password.but app is üstill log on and working properly. So, i want to change my spotify password but spotify sending a mail to my mail adress. Is there another method f...
  • user-removed
  • Not applicable
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

More payment options.

Ok I paid for a family premium it went through on my card and now the app keeps telling me that it failed but I have proof it went through.

  • Newbie
  • Ok I paid for a family premium it went through on my card and now the app keeps telling me that it failed but I have proof it went through.
  • user-removed
  • Not applicable
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Login Badges

Hey Guys, I had a question about the login badges? I've been signing in and out and replying to topics all week. But I haven't unlocked any of day login badges. Is there something I'm not doing correctly or a certain amount of hours that has to pass?...

  • Roadie
  • Hey Guys,   I had a question about the login badges? I've been signing in and out and replying to topics all week. But I haven't unlocked any of day login badges. Is there something I'm...
  • asciiM0
  • Roadie
  • 883 Views
  • 3 replies
  • 1 likes
  • Other
  • 883 Views
  • 3 replies
  • 1 likes