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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83556 Views

29 replies

0 likes

  • 83556 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104736 Views

10 replies

3 likes

Account
Login
  • 104736 Views
  • 10 replies
  • 3 likes

Superuser Contribution Spotify shows device username instead of Facebook

Hello Guys,i'am a Facebook Spotify Premium User for years and now all apps do not show up my profilepicture or username. I tryed disconnecting the app rights from Facebook and login again, but it doesn't help. Maybe you guys have some advice. Thanks ...

Visitor

Hello Guys, i'am a Facebook Spotify Premium User for years and now all apps do not show up my profilepicture or username. I tryed disconnecting the app rights from Facebook and login again, but it d...

Guido

Spotify Legend

692 Views

2 replies

2 likes

Account
Login
Premium
  • 692 Views
  • 2 replies
  • 2 likes

Superuser Contribution Closing Account Permanently

PlanFreeCountry USADeviceWindows laptopOperating System Windows 10 My Question or Issue I need my account permanently deleted ASAP but im getting no help from anyone and the email with the verification link isnt sending, its not in **bleep** either. ...

Newbie

Plan Free Country  USA Device Windows laptop Operating System  Windows 10   My Question or Issue  I need my account permanently deleted ASAP but im getting no help from ...

Guido

Spotify Legend

512 Views

2 replies

0 likes

Account
  • 512 Views
  • 2 replies
  • 0 likes

Superuser Contribution Someone hacked my account and linked their facebook

So basically i got my account hacked and they linked my spotify to their facebook but whatever i do (i tried unlink, disconnect from all device, change password and email)their name is still on my profile and they keep connecting to my profile i real...

Newbie

So basically i got my account hacked and they linked my spotify to their facebook but whatever i do (i tried unlink, disconnect from all device, change password and email) their name is still on my ...

Guido

Spotify Legend

1034 Views

4 replies

0 likes

Account
Security
  • 1034 Views
  • 4 replies
  • 0 likes

Superuser Contribution premium

i have lots of account and ı dont remember which one uses my credit card so how can i found it(iOS My Question or Issue

Casual Listener

i have lots of account and ı dont remember which one uses my credit card so how can i found it (iOS    My Question or Issue  

Guido

Spotify Legend

557 Views

3 replies

0 likes

Premium
  • 557 Views
  • 3 replies
  • 0 likes

Superuser Contribution Samsung TV does not show in Devices Available

Hello! I want to connect my Premium account on the Spotify app in my Samsung TV (Series 6) with my phono, but my phone does not show the TV as an available device. I can see and connecto to my Bose wireless, PS4 and Chromecast on the other room, but ...

Newbie

Hello! I want to connect my Premium account on the Spotify app in my Samsung TV (Series 6) with my phono, but my phone does not show the TV as an available device. I can see and connecto to my Bose w...

Guido

Spotify Legend

3966 Views

1 replies

0 likes

Login
Premium
  • 3966 Views
  • 1 replies
  • 0 likes

Am I a Facebook slave?

PlanPremiumCountry Brazil My Question or IssueIt is completely absurd that I can't disconnect my Facebook account from my Spotify account without canceling my subscription! I've had a Premium Spotify account since it got to Brazil and I'm don't want ...

Newbie

Plan Premium Country  Brazil     My Question or Issue It is completely absurd that I can't disconnect my Facebook account from my Spotify account without canceling my subsc...

Jose_M

Spotify Star

300 Views

1 replies

2 likes

Login
Premium
  • 300 Views
  • 1 replies
  • 2 likes

Unable to cancel

PlanPremiumCountry USA Operating SystemAndroid/PC Hi, I'm trying to cancel my premium subscription but I always receive this message:"Oops! Something went wrong, please try again." I'm using my Spotify through my facebook account just wanted you to k...

Casual Listener

Plan Premium Country  USA   Operating System Android/PC   Hi, I'm trying to cancel my premium subscription but I always receive this message: "Oops! Something went wrong, plea...

Jose_M

Spotify Star

608 Views

6 replies

1 likes

Account
Premium
Subscription
  • 608 Views
  • 6 replies
  • 1 likes

Many Web Players

Recently my spotify is connecting with several Web Player and is playing random songs of random playlists, sometimes I am listening to songs and from nowhere it happens to play on one of these devices. I wonder where these devices are and how they ca...

Casual Listener

Recently my spotify is connecting with several Web Player and is playing random songs of random playlists, sometimes I am listening to songs and from nowhere it happens to play on one of these device...

osornios

Spotify Star

446 Views

3 replies

0 likes

Account
  • 446 Views
  • 3 replies
  • 0 likes

someone stole my account

Whenever I enter my account, a stranger is always on my account. I've changed all my passwords over and over again. I have logged out of devices. still cannot solve the problem

Newbie

Whenever I enter my account, a stranger is always on my account. I've changed all my passwords over and over again. I have logged out of devices. still cannot solve the problem

Jose_M

Spotify Star

583 Views

1 replies

1 likes

Account
Premium
Security
  • 583 Views
  • 1 replies
  • 1 likes

Superuser Contribution Picture on Profile

Hola,Espero me podáis ayudar ya escribí varios mail..y no tuve solucion,Mi problema es que cuando quiero compartir mi perfil de artista, cuando copio el enlace sale la foto de un single mío, no la foto de artista creo que hay un error, llevo días así...

Newbie

Hola, Espero me podáis ayudar ya escribí varios mail..y no tuve solucion, Mi problema es que cuando quiero compartir mi perfil de artista, cuando copio el enlace sale la foto de un single mío, no l...

Jemi

Spotify Legend

418 Views

1 replies

0 likes

Account
  • 418 Views
  • 1 replies
  • 0 likes

can't sign in, card charged, need to cancel subscription

My Question or Issue i have another account which is on premium and for some reason i can't sign in, and my card was charged for a month that i did not even use, i am trying to cancel this and get a refund but to no avail, i dont even have the spotif...

Casual Listener

My Question or Issue  i have another account which is on premium and for some reason i can't sign in, and my card was charged for a month that i did not even use, i am trying to cancel this and...

Jose_M

Spotify Star

621 Views

3 replies

2 likes

Login
Premium
Subscription
  • 621 Views
  • 3 replies
  • 2 likes

Solved!! Undeleteable songs

PlanFree/PremiumCountry GermanyDeviceTower PC + Samsung Galaxy S7 EdgeOperating SystemWindows 64 Bit + Android Spotify latest versionMy Question or IssueIn my saved song overview (don't know how it's called in english) i've got undeleteable songs.......

Visitor

Plan Free/Premium Country  Germany Device Tower PC + Samsung Galaxy S7 Edge Operating System Windows 64 Bit + Android Spotify latest version My Question or Issue In my saved song overvi...

Loxer

Community Legend

1802 Views

7 replies

0 likes

Other
  • 1802 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Family Account on Multiple Devices

Plan - Family PremiumCountry - USADevice - Multiple, iPhones, Amazon Echo, Laptops, MacOperating System - latest on all devices Hello, We recently signed up for the family premium account. I am having a problem trying to play on multiple devices with...

Casual Listener

Plan - Family Premium Country - USA Device - Multiple, iPhones, Amazon Echo, Laptops, Mac Operating System - latest on all devices   Hello,   We recently signed up for the family pre...

Peter

Spotify Legend

46693 Views

3 replies

4 likes

Account
Premium
  • 46693 Views
  • 3 replies
  • 4 likes

Superuser Contribution Account used by unknown + playlists appearing i didnt subscribe to

Hey there, Im using Spotify free Version on my Desktop, and since 2-3 months im gettin Playlists i never subscribed to. About 4-10 per day.I tried to fix it the way someone here in the Forum did, in the Accountsettings... Didnt change anything. And t...

Casual Listener

  Hey there,    Im using Spotify free Version on my Desktop, and since 2-3 months im gettin Playlists i never subscribed to. About 4-10 per day. I tried to fix it the way someone h...

Peter

Spotify Legend

1075 Views

6 replies

0 likes

Account
Security
  • 1075 Views
  • 6 replies
  • 0 likes

Solved!! My Family Group was hijacked

Several times recently while in the middle of listening to music on my phone, the playlist suddently switched. When I went to check that, it told me it was playing on a different phone and offered me to continue with that or switch to my phone.I went...

Casual Listener

Several times recently while in the middle of listening to music on my phone, the playlist suddently switched. When I went to check that, it told me it was playing on a different phone and offered me...

Billy-J

Spotify Star

453 Views

1 replies

0 likes

Security
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost account and songs but still getting the charge

I run Spotify off my Huawei p10 phoneMy Question or Issue My friend logged out of my account and I thought I could log back in, I did. However, all my songs were gone, my playlist and my subscription status, I've ran through account recovery and the ...

Visitor

I run Spotify off my Huawei p10 phone My Question or Issue  My friend logged out of my account and I thought I could log back in, I did. However, all my songs were gone, my playlist and my sub...

Peter

Spotify Legend

423 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone today entered my Spotify account

PlanPremiumCountry Italy My Question or Issue HiIt seems someone today entered my Spotify account using the web browser player on Chrome. It was not me, because I see in the list of recent songs something I do not know. I already changed my password ...

Community Legend

Plan Premium Country  Italy   My Question or Issue  Hi It seems someone today entered my Spotify account using the web browser player on Chrome.  It was not me, because I ...

Peter

Spotify Legend

500 Views

2 replies

0 likes

Account
Premium
Security
  • 500 Views
  • 2 replies
  • 0 likes

Superuser Contribution Log in with my email, but someone else has their facebook attached to my account?

Plan - Family PremiumCountry - Australia DeviceDoesn't matter. Multiple.Operating SystemMultiple My Question or Issue When I log into the Spotify application on my MacBook Pro or Windows 10 desktop with my email address I have someone elses account c...

Visitor

Plan - Family Premium Country - Australia   Device Doesn't matter. Multiple. Operating System Multiple   My Question or Issue  When I log into the Spotify application on ...

Peter

Spotify Legend

526 Views

3 replies

0 likes

Account
  • 526 Views
  • 3 replies
  • 0 likes

Can I Save My Songs Categories

My songs have been deleted. On the spot there were irrelevant songs. Probably someone entered my account.And he or she deleted my song.I saved my password, but my songs were deleted. (My Songs Categories).Can ı take bacak My Song Categories

Newbie

  My songs have been deleted. On the spot there were irrelevant songs. Probably someone entered my account.And he or she deleted my song.I saved my password, but my songs were deleted. (My Song...

osornios

Spotify Star

391 Views

1 replies

0 likes

Account
  • 391 Views
  • 1 replies
  • 0 likes

Complete removal of Facebook

PlanFreeCountry United StatesDevice iPhone 8 and PCOperating SystemiOS 11, Windows 10 My Question or Issue My issue is something that should be incredibly easy to fix, ideally. Apparently not. As most Windows users know, if your Spotify account is no...

Newbie

Plan Free Country  United States Device  iPhone 8 and PC Operating System iOS 11, Windows 10   My Question or Issue  My issue is something that should be incredibly easy...

osornios

Spotify Star

356 Views

1 replies

0 likes

Account
Free
Login
Other
Security
  • 356 Views
  • 1 replies
  • 0 likes