Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80598 Views

9 replies

2 likes

Account
Login
  • 80598 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654558 Views

13 replies

4 likes

Account
  • 654558 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735119 Views

18 replies

29 likes

  • 735119 Views
  • 18 replies
  • 29 likes

Lost account still paying

Phone upgrade lost account still paying 

Newbie

Phone upgrade lost account still paying  

Bittencourt

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Cancel Old Account

PlanFree/PremiumPremiumCountry USADeviceSamsung Galaxy 9 Operating System My Question or IssueGot a new phone and was logged out of my premium account. I dont remember the passwords to the account nor do I remember the password to the email I used fo...

Newbie

Plan Free/Premium Premium Country  USA Device Samsung Galaxy 9   Operating System     My Question or Issue Got a new phone and was logged out of my premium account. I ...

calinn

Composer

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

How can I reach the Support Team??

I use Spotify via Facebook and in Facebook I was regisitered with an old email adress to which I do not have any access anymore. Now I changed the email adress in Facebook but in my spotify profile it doesnt update the email adress although Ive alrea...

Regular

I use Spotify via Facebook and in Facebook I was regisitered with an old email adress to which I do not have any access anymore. Now I changed the email adress in Facebook but in my spotify profile i...

Loxer

Community Legend

493 Views

3 replies

0 likes

Account
  • 493 Views
  • 3 replies
  • 0 likes

Have a premium account but can't access it

I have a premium account but cannot remember my email for the account and the password but know my user name. Please can anyone help me as I'm paying for something I cannot access because of my own f#c# up.I want to chat to someone live on Spotify bu...

Visitor

I have a premium account but cannot remember my email for the account and the password but know my user name.  Please can anyone help me as I'm paying for something I cannot access because of m...

Loxer

Community Legend

561 Views

1 replies

0 likes

Other
Subscription
  • 561 Views
  • 1 replies
  • 0 likes

Issue with unknown music appearing

Since the introduction of Spotify devices my account is being messed around by the following- 1. Keeps stopping playback to tell me devices are available. I've not connected any, I'm not on a network it's randomly in the middle of nowhere on a bus or...

Newbie

Since the introduction of Spotify devices my account is being messed around by the following-    1. Keeps stopping playback to tell me devices are available. I've not connected any, I'm n...

Loxer

Community Legend

711 Views

1 replies

0 likes

Account
Premium
Security
  • 711 Views
  • 1 replies
  • 0 likes

Can't login on desktop

PlanPremiumCountryUSDeviceDell desktopOperating SystemWindows 7 My Question or IssueSpotify application freezes on login page when I enter my username and password. Comes up with red box that says "A firewall may be blocking Spotify. Please update yo...

Newbie

Plan Premium Country US Device Dell desktop Operating System Windows 7   My Question or Issue Spotify application freezes on login page when I enter my username and password. Comes up ...

Loxer

Community Legend

927 Views

1 replies

0 likes

Login
  • 927 Views
  • 1 replies
  • 0 likes

Help recovering account

Hi I used to have a spotify account (alexandermalskaer) but I forgot the password, and the account is tied up to an email adress which I no longer have access to. Thus, I cannot reset my password or anything like it, so how do I reaccess my account? ...

Newbie

 Hi  I used to have a spotify account (alexandermalskaer) but I forgot the password, and the account is tied up to an email adress which I no longer have access to.    Thus, I ...

Koyubi

Music Fan

1080 Views

2 replies

0 likes

  • 1080 Views
  • 2 replies
  • 0 likes

cannot login to spotify

PlanPremiumCountry PhilippinesDeviceiphone 7Operating System(iOS 11) My Question or Issue Hello, i’m logged in to spotify with premium account all this time but i accidentally logged it out so i tried to reset the password and it says that my usernam...

Regular

Plan Premium Country  Philippines Device iphone 7 Operating System (iOS 11)   My Question or Issue  Hello,   i’m logged in to spotify with premium account all this tim...

jp-tukvx_36xh

Regular

588 Views

4 replies

0 likes

  • 588 Views
  • 4 replies
  • 0 likes

Can't connect Spotify to Facebook, different from the usual

PlanPremiumCountry UKDevicePC/Samsung Galaxy S8Operating SystemWindows 10 My Question or Issue I had the seemingly common issue of the connect to Facebook button not working in the desktop app, but I managed to connect it via the android app instead,...

Casual Listener

Plan Premium Country  UK Device PC/Samsung Galaxy S8 Operating System Windows 10   My Question or Issue    I had the seemingly common issue of the connect to Facebook b...

00x6s3-5u_61v

Casual Listener

561 Views

1 replies

0 likes

Other
  • 561 Views
  • 1 replies
  • 0 likes

Online gift card

Im from Mexico and want to give an online gift card to my boyfriend. He is from Spain and his spotify account is from there.Im having a lot of trouble paying the online gift card and I dont know If he will be able to use it if I pay in mexican pesos....

Newbie

  Im from Mexico and want to give an online gift card to my boyfriend. He is from Spain and his spotify account is from there. Im having a lot of trouble paying the online gift card and I dont...

Maxim

Spotify Star

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

FaceBook account deleted -> paid for 2 months but didn't use Spotify because I couldn't log-in

PlanPremiumCountry The NetherlandsDeviceOneX [At the time I used Spotify]Operating SystemAndroid/WindowsMy Question or Issue Hi there,I used to use spotify through my facebook account. I deleted my facebook account and couldn't login anymore. I've pa...

Newbie

Plan Premium Country  The Netherlands Device OneX [At the time I used Spotify] Operating System Android/Windows My Question or Issue  Hi there, I used to use spotify through my ...

Hubo

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Loyalty to...

Hi .You should already be fimilar with me Kimberly Borders.I am writing you cause 1. You dont have a phone contact so here I am 2. Im been around using your app since 2014. 3. I just turned 29 years old yesterday and Spotify yall keep threatening to ...

Newbie

Hi .You should already be fimilar with me Kimberly Borders.I am writing you cause 1. You dont have a phone contact so here I am 2. Im been around using your app since 2014. 3. I just turned 29 years ...

Bittencourt

Spotify Star

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Cobrança de 10 reais

Olá, Há dois dias troquei meu cartão de crédito (forma de pagamento) no sistema. Foi feita uma cobrança de 10 reais no meu cartão. Li em vários lugares que ela seria estornada de forma rápida, mas ainda não foi. Alguma solução? Grato Atenciosamente,G...

Newbie

Olá,   Há dois dias troquei meu cartão de crédito (forma de pagamento) no sistema. Foi feita uma cobrança de 10 reais no meu cartão. Li em vários lugares que ela seria estornada de forma rápid...

Bittencourt

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Someone on Account

PlanPremiumCountry TurkeyDeviceLg g6Operating SystemAndroid My Question or Issue Someone is on my acc. I changed my password and did log out all devices yet he got into my acc one more time. We had this talk. From bottom to top. First 2 is mine rest ...

Casual Listener

  Plan Premium Country  Turkey Device Lg g6 Operating System Android   My Question or Issue  Someone is on my acc. I changed my password and did log out all devices yet...

gubih

Casual Listener

790 Views

4 replies

0 likes

Account
Security
  • 790 Views
  • 4 replies
  • 0 likes

music is stopping constantly

It is not working, the music on playlist that works are just stopping and then starting after 2 mins.PlanPremiumCountrydenmark Devicesony zx pre Operating SystemAndroid 8reo, Windows 10,etc.) My Question or Issue

Newbie

It is not working, the music on playlist that works are just stopping and then starting after 2 mins. Plan Premium Country denmark  Device sony zx pre  Operating System Android 8reo...

calinn

Composer

739 Views

1 replies

0 likes

  • 739 Views
  • 1 replies
  • 0 likes

Connection with Facebook does not work!

PlanPremiumCountry: Belgium Device(Samsung Galaxy 7)Operating System(Windows 10) My Question or IssueHi, my connection with Facebook does not work.I have already restarted my account several times, nothing helps.Also the music that spotify recommends...

Visitor

Plan Premium Country: Belgium   Device (Samsung Galaxy 7) Operating System (Windows 10)   My Question or Issue Hi, my connection with Facebook does not work. I have already resta...

teo13g

Roadie

979 Views

6 replies

0 likes

Premium
  • 979 Views
  • 6 replies
  • 0 likes

Solved!! If I close my account how can i save my old playlists?

I sign up this Account with facebook but i wanna close it because of username (i can't change it). If i delete this account permanently can i bring back my playlists friends followers etc. with any kind of way? And what happens to my family premium a...

Visitor

   I sign up this Account with facebook but i wanna close it because of username (i can't change it). If i delete this account permanently can i bring back my playlists friends followers e...

user-removed

Not applicable

1251 Views

2 replies

0 likes

Account
  • 1251 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify shows the firewall block the app

PlanFreeCountry TaiwanDeviceAcer Predator 700Operating SystemWindow 10 My Question or Issue Recently the app Spotify in my computer shows your Spotify is been blocked by the firewall, please update the firewall or allowed the app through the firewall...

Casual Listener

  Plan Free Country  Taiwan Device Acer Predator 700 Operating System Window 10    My Question or Issue  Recently the app Spotify in my computer shows your Sp...

MattSuda

Spotify Star

2949 Views

11 replies

0 likes

  • 2949 Views
  • 11 replies
  • 0 likes

Lost my premium account

I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one..Now I can't access to my premium account but it still exists.. What can I do?

Visitor

 I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one.. Now I can't access to my premium account but it still exists..   What...

user-removed

Not applicable

547 Views

2 replies

0 likes

Account
Premium
Subscription
  • 547 Views
  • 2 replies
  • 0 likes

Solved!! Log In failed on Samsung Gear S3

PlanFree/PremiumCountry DeviceSamsung Galaxy S8/ Samsung Gear S3 FronteirOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the Spotify app downloaded on my phone and watch, I can control my music from my watch pretty ...

Casual Listener

Plan Free/Premium Country   Device Samsung Galaxy S8/ Samsung Gear S3 Fronteir Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have the Spot...

l4-p_54uklg2

Casual Listener

6444 Views

5 replies

2 likes

Login
  • 6444 Views
  • 5 replies
  • 2 likes