Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654126 Views

13 replies

4 likes

Account
  • 654126 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734613 Views

18 replies

29 likes

  • 734613 Views
  • 18 replies
  • 29 likes

Superuser Contribution Friend List is gone, just find friends with facebook ?

PlanPremiumCountryGermanyOperating SystemWindows 10 My Question or Issue hey folks, i really wonder why nobody got this problem yet. i had my spotify friend list in the right sidebar for years without i was ever connected to facebook (i dont even hav...

Newbie

Plan Premium Country Germany Operating System Windows 10   My Question or Issue   hey folks,   i really wonder why nobody got this problem yet. i had my spotify friend list ...

SergioDavid

Roadie

908 Views

2 replies

0 likes

  • 908 Views
  • 2 replies
  • 0 likes

Someone controlling my account. Still after i changed password and logged out of all accounts.

PlanPremiumCountry United StatesDeviceDell XPS 15Operating SystemWindows 10 My Question or Issue Just a bit ago I was on my computer, not using Spotify, when suddenly a rap song just started playing on my computer. I had never heard the song so I jus...

Newbie

Plan Premium Country  United States Device Dell XPS 15 Operating System Windows 10   My Question or Issue  Just a bit ago I was on my computer, not using Spotify, when sudden...

MarkCole0401

Regular

17381 Views

22 replies

6 likes

  • 17381 Views
  • 22 replies
  • 6 likes

Can't Log In, Cancelling Premium

PlanFree/PremiumCountry NL My Question or Issue Hey guys, I really need some help. A month or 2 ago my phone crashed, so bad that I had to throw it away. The problem is that i had a premium account on that phone which was logged in 24/7, what made me...

Newbie

Plan Free/Premium Country  NL       My Question or Issue  Hey guys,   I really need some help. A month or 2 ago my phone crashed, so bad that I had to throw it...

LordRollin

Community Legend

628 Views

1 replies

0 likes

Account
Login
Premium
Unlimited
  • 628 Views
  • 1 replies
  • 0 likes

account trouble

PlanPremiumCountry australiaDevicesamsung s8Operating Systemandroid My Question or IssueI have had spotify on my s8 for almost a year now and have not had any trouble with it until an hour ago. My account would not load nor would my music, so i googl...

Casual Listener

Plan Premium Country  australia Device samsung s8 Operating System android   My Question or Issue I have had spotify on my s8 for almost a year now and have not had any trouble wi...

TRBW

Casual Listener

454 Views

1 replies

0 likes

Account
Other
Premium
  • 454 Views
  • 1 replies
  • 0 likes

account not working

PlanPremiumCountry australiaDevicesamsung s8Operating Systemandroid My Question or IssueI have had spotify on my phone for almost a year and it was working perfectly fine until an hour ago where nothing would load. So i googled what to do and was tol...

Casual Listener

Plan Premium Country  australia Device samsung s8 Operating System android   My Question or Issue I have had spotify on my phone for almost a year and it was working perfectly fin...

Loxer

Community Legend

1022 Views

1 replies

0 likes

  • 1022 Views
  • 1 replies
  • 0 likes

Unique Situation -- Do I still qualify for Student Premium?

Do people who graduate but are still affiliated with their institution via Fellowships etc receive eligibility for student discounts, especially if they are studying as part of the fellowship? I don't think SheerID technology itself is intelligent en...

Casual Listener

Do people who graduate but are still affiliated with their institution via Fellowships etc receive eligibility for student discounts, especially if they are studying as part of the fellowship? I don'...

3iq-zp8psz_he

Music Fan

3040 Views

3 replies

0 likes

  • 3040 Views
  • 3 replies
  • 0 likes

Solved!! Can't connect Spotify to Facebook anymore?

I recently disconnected my facebook from my spotify to connect it to another account. I disconnected it by "removing" the app from my facebook's "Apps settings" page. Now I can't connect it again because whenever I press the "Connect to Facebook" but...

Newbie

I recently disconnected my facebook from my spotify to connect it to another account. I disconnected it by "removing" the app from my facebook's "Apps settings" page. Now I can't connect it again bec...

MaxYourSandals

Casual Listener

2845 Views

2 replies

1 likes

Account
  • 2845 Views
  • 2 replies
  • 1 likes

Button "Connect to Facebook" isn't working

PlanFreeCountrySwitzerlandDeviceDesktop Operating SystemWindows 10 Version 10.0.17134 Build 17134My Question or IssueI tried "Find friends" > "Connect to Facebook" but upon klicking the button nothing happens. Nothing opens. I've also tried going thr...

Newbie

Plan Free Country Switzerland Device Desktop  Operating System Windows 10 Version 10.0.17134 Build 17134 My Question or Issue I tried "Find friends" > "Connect to Facebook" but ...

Daelyn

Newbie

1611 Views

3 replies

1 likes

Account
  • 1611 Views
  • 3 replies
  • 1 likes

change country option

Country maltaDevicesamsung Operating Systemandroid My Question or Issue I am tryinf to change the country but it is not allowing me to change, it is not even giving em the option

Casual Listener

    Country  malta Device samsung  Operating System android   My Question or Issue   I am tryinf to change the country but it is not allowing me to change, it...

Maxim

Spotify Star

645 Views

3 replies

0 likes

  • 645 Views
  • 3 replies
  • 0 likes

Spotify cannot log in

Recently my Spotify log out by itself, when I try to login back it shows the firewall has blocked the app, please update your firewall or allowed the app through your firewall. But I know my firewall will update by itself so I got no worries about th...

Casual Listener

Recently my Spotify log out by itself, when I try to login back it shows the firewall has blocked the app, please update your firewall or allowed the app through your firewall. But I know m...

lej_-42lvduf

Casual Listener

1435 Views

6 replies

0 likes

Account
Login
  • 1435 Views
  • 6 replies
  • 0 likes

[Partnerships] Spotify on Apple Watch

Ich habe Spotify Premium für 3 monate fur 0,99 € bestellt, aber weder eine Mail bekommen noch ist in meinem Konto zu sehen, dass ich Premium habe. Wenn ich den Vorgang inklusive Eingabe der Zahlungsvariante wiederhole, kommt leider die Meldung, dass ...

Newbie

Ich habe Spotify Premium für 3 monate fur 0,99 € bestellt, aber weder eine Mail bekommen noch ist in meinem Konto zu sehen, dass ich Premium habe. Wenn ich den Vorgang inklusive Eingabe der Zahlungsv...

7d_5mdc5-m9ix

Newbie

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Solved!! All my playlists removed

PlanPremium Country UkDevice(iPhone 5s and iPad Operating System(iOS 10 My Question or Issue This morning I opened my Spotify app on my iPhone to find a message saying I had synced too many devices and so playlists would be removed from my iPhone. I ...

Casual Listener

Plan Premium  Country  Uk Device (iPhone 5s and iPad  Operating System (iOS 10   My Question or Issue  This morning I opened my Spotify app on my iPhone to find a m...

Loxer

Community Legend

768 Views

3 replies

0 likes

Account
Premium
Subscription
  • 768 Views
  • 3 replies
  • 0 likes

Solved!! Payment problem

Now i get yearly preminum account 2 days ago. (App did not suggest monthly membership.)And spotifty take the money from my credit card.Today? I cant listen the music, It says please upgrade your account to preminum.(Actually i forget, 2 days ago i pa...

Newbie

Now i get yearly preminum account 2 days ago. (App did not suggest monthly membership.) And spotifty take the money from my credit card. Today? I cant listen the music, It says please upgrade ...

hughbetcha86

Gig Goer

877 Views

1 replies

0 likes

  • 877 Views
  • 1 replies
  • 0 likes

Somebody is using my account even after i change password and force them out.

PlanPremiumCountry NorwayDevicePC, samsung 7sOperating SystemAndriod, windows My Question or Issue My music stops all the time saying there are another user playing on this account. I've change password twice and tried forcing them out. Who is using ...

Newbie

  Plan Premium Country  Norway Device PC, samsung 7s Operating System Andriod, windows   My Question or Issue   My music stops all the time saying there are another us...

Maxim

Spotify Star

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Please help...Hacked

So i have had this issue and this SPOTIFY cant seem to help me without my Email THAT HAS BEEN HACKED, only way i can accses my account is via Facebook, but you cant cancel your payment method, you cant contact customer support without an email and fo...

Newbie

  So i have had this issue and this SPOTIFY cant seem to help me without my Email THAT HAS BEEN HACKED, only way i can accses my account is via Facebook, but you cant cancel your payment method...

Loxer

Community Legend

790 Views

2 replies

0 likes

Account
Login
Security
Subscription
  • 790 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium promo subscription 3 months for Php 9.00

PlanSpotify Premium promo subscription 3 months for Php 9.00 Country Philippines DeviceLenovo desktop Operating SystemWindows 10 My Question or IssueI subscribe to the Spotify Premium promo subscription 3 months for Php 9.00 but my VISA was charge on...

Newbie

Plan Spotify Premium promo subscription 3 months for Php 9.00   Country  Philippines   Device Lenovo desktop   Operating System Windows 10   My Question or Issue ...

Alfredo

Roadie

1965 Views

1 replies

0 likes

  • 1965 Views
  • 1 replies
  • 0 likes

Deleted playlist

PlanFree to PremiumCountry USDeviceiphone 7 My Question or IssueHi, i recently purchased the $.99 premium for 3 months deal, but it wasn’t showing up on my app. i figured if i logged out and then logged back in it might show up, however when i logged...

Newbie

  Plan Free to Premium Country  US Device iphone 7   My Question or Issue Hi, i recently purchased the $.99 premium for 3 months deal, but it wasn’t showing up on my app. i fi...

Loxer

Community Legend

700 Views

2 replies

0 likes

  • 700 Views
  • 2 replies
  • 0 likes

Following a blank playlist?

PlanPremiumCountry USADevice(PC)Operating System(Windows 10) My Question or Issue I've starting following a playlist but I've never seen it before it just popped up today on my list. Is it possible that someone could be on my account? Playlist URL:ht...

Newbie

  Plan Premium Country  USA Device (PC) Operating System (Windows 10)   My Question or Issue  I've starting following a playlist but I've never seen it before it just p...

Maxim

Spotify Star

952 Views

1 replies

0 likes

Other
  • 952 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

hola tengo un plan Premium pero no se porque le cancelan la cuenta a uno de los integrantes siempre, he probado varias veces con varias cuentas en elmismo movil pero siempre se lacieran? Que puedo hacer..

Casual Listener

hola tengo un plan Premium pero no se porque le cancelan la cuenta a uno de los integrantes siempre, he probado varias veces con varias cuentas en el mismo movil pero siempre se la cieran? Que pued...

SergioDavid

Roadie

453 Views

1 replies

0 likes

Premium
  • 453 Views
  • 1 replies
  • 0 likes

Lost account still paying

Phone upgrade lost account still paying 

Newbie

Phone upgrade lost account still paying  

Bittencourt

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes