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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422548 Views
  • 965 replies
  • 108 likes
  • Account
  • 422548 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187171 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187171 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Close account then create a new one with the same email and playlists

PlanPremiumCountry IndonesiaDeviceiPhone 5s, Google Nexus 5, Desktop PC, Galaxy Note 10.1 (2013)Operating System(iOS 11, Android Nougat, Windows 10) My Question or Issue So I have an account that I created through a 3rd party company (a local carrier...

  • Visitor
  • Plan Premium Country  Indonesia Device iPhone 5s, Google Nexus 5, Desktop PC, Galaxy Note 10.1 (2013) Operating System (iOS 11, Android Nougat, Windows 10)   My Question or Issue ...
  • Loxer
  • Community Legend
  • 1312 Views
  • 5 replies
  • 0 likes
  • Account
  • 1312 Views
  • 5 replies
  • 0 likes

Deleted Facebook, now can't login to my account

Hi I signed up for Spotify with my Facebook account, but have deleted my Facebook account and now I can't log into Spotify...help please! PlanFreeCountry - US Device Macbook ProOperating SystemYosemite My Question or Issue

  • Newbie
  • Hi I signed up for Spotify with my Facebook account, but have deleted my Facebook account and now I can't log into Spotify...help please!   Plan Free Country - US   Device  Macb...
  • nousernameno
  • Newbie
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
  • 413 Views
  • 1 replies
  • 0 likes

Other users can't search/follow me

PlanPremiumCountryUSADeviceiPhone 7/MacBook 2017Operating Systemlatest OS for each device My Question or IssueMy user profile is not coming up as a search result when other users search my name. I want other users to be able to find me and follow me....

  • Newbie
  • ...ee a page of my public playlists but there was no option to follow me. I'm including her screenshot.
  • Maxim
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Someone took over my account

PlanPremiumCountry DeviceSamsung Galaxy S6 My Question or Issue A few days ago I got logged out of my Spotify on my phone. I reentered with Facebook but all my playlists were gone and I had a few new ones with Korean music on it. After getting my pla...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy S6     My Question or Issue  A few days ago I got logged out of my Spotify on my phone. I reentered with Facebook but all my ...
  • Maxim
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Problema con la actividad de mis amigos.

Buenas noches, el motivo de este correo es para informar un pequeño problema, pues la iniciar sesion en mi perfil de Spotify, no puedo ver la actividad de mis amigos, aparece que los tengo agregados, sin embargo dice que su conexion fue hace 13 dias ...

  • Newbie
  • Buenas noches, el motivo de este correo es para informar un pequeño problema, pues la iniciar  sesion en mi perfil de Spotify, no puedo ver la actividad de mis amigos, aparece que los tengo agre...
  • hhvr5qfv-s_u
  • Casual Listener
  • 7631 Views
  • 12 replies
  • 26 likes
  • 7631 Views
  • 12 replies
  • 26 likes

Superuser Contribution Premium o in prova ?

Buongiorno a tutti ? Ho appena attivato l'abbonamento Premium 0,99/mese.Sulla app (iOS) continua però a dirmi che ho l'account Premium in prova.Accedendo al mio account dal sito mi dice che ho l'abbonamento Premium 0,99/mese.Buongiorno a tutti ?Ho ap...

  • Newbie
  • Buongiorno a tutti ?   Ho appena attivato l'abbonamento Premium 0,99/mese. Sulla app (iOS) continua però a dirmi che ho l'account Premium in prova. Accedendo al mio account dal sito mi dice ...
  • JulianA_Bogota
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly playlist doesn‘t update

I checked my weekly playlist but it doesn‘t update. My roommate shared his weekly playlist with me and his playlist updatet in an instant. I started the app and de-installed it but nothing happened. Is there something i can do?

  • Visitor
  • I checked my weekly playlist but it doesn‘t update. My roommate shared his weekly playlist with me and his playlist updatet in an instant.    I started the app and de-installed it but not...
  • JulianA_Bogota
  • Roadie
  • 1306 Views
  • 1 replies
  • 0 likes
  • 1306 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobraron doble

PlanPremiumCountry mexicoDeviceiPhone 5SOperating SystemiOS 10My Question or Issueestaba contratando spotify premium para universitarios y puse los datos y todo y me cobro pero aun no me llegaba el mensaje de confirmacion que si aplicaba para el plan...

  • Casual Listener
  • Plan Premium Country  mexico Device iPhone 5S Operating System iOS 10 My Question or Issue estaba contratando spotify premium para universitarios y puse los datos y todo y me cobro pero...
  • JulianA_Bogota
  • Roadie
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO APAREZCO COMO PREMIUM

Hola, Mi problema es el siguiente: No aparezco como premium y llevo meses pagandolo. Este mes no me habeis realizado el cobro pero no es culpa ni de mi banco ni de mi cuenta bancaria. Como no teneis un numero de atención al cliente (o no de facil acc...

  • Newbie
  • Hola,   Mi problema es el siguiente:   No aparezco como premium y llevo meses pagandolo. Este mes no me habeis realizado el cobro pero no es culpa ni de mi banco ni de mi cuenta bancari...
  • JulianA_Bogota
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connections impossible sur l'application mobile

PlanPremiumCountryFRANCEDeviceMotorola x styleOperating SystemAndroid 7.0 My Question or Issue Bonjour,je n'arrive plus à me connecter à mon compte sur l'appli Android. Ça a commencé avec un ecran noir alors j'ai désinstallé et réinstallé mais depuis...

  • Newbie
  •   Plan Premium Country FRANCE Device Motorola x style Operating System Android 7.0   My Question or Issue   Bonjour, je n'arrive plus à me connecter à mon compte sur l'app...
  • JulianA_Bogota
  • Roadie
  • 893 Views
  • 1 replies
  • 0 likes
  • 893 Views
  • 1 replies
  • 0 likes

Profiles like Netflix so I can let my partner use my Spotify while driving?

Premium member, is there way to do this so I can give my phone without all my personal search and history on there. I guess I could create a free account to switch too but that seems unnecessary surely?? (don’t know if Spotify is owned by Facebook it...

  • Visitor
  • Premium member, is there way to do this so I can give my phone without all my personal search and history on there.   I guess I could create a free account to switch too but that seems unneces...
  • Ryanx0r
  • Composer
  • 789 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 789 Views
  • 3 replies
  • 0 likes

Opzeggen van spotify op dag van afhouding

My Question or Issue Ik heb al een paar maanden spotify premium en heb zojuist m'n spotify opzegt, maar vandaag is ook 10 euro van m'n rekening afgeboekt voor weer een maand premium ( heb deze terug terug geboekt ) Heb ik recht om dit geld terug te k...

  • Newbie
  •    My Question or Issue  Ik heb al een paar maanden spotify premium  en  heb zojuist m'n spotify opzegt, maar vandaag is ook 10 euro van m'n rekening afgeboekt voor weer ee...
  • Ryanx0r
  • Composer
  • 880 Views
  • 1 replies
  • 0 likes
  • 880 Views
  • 1 replies
  • 0 likes

Connecting To Facebook does nothing

PlanFree/PremiumCountry CanadaDeviceDesktop (Also have IPhone 6s)Operating SystemWindows 10 My Question or Issue Hi, I've been trying to connect my account to facebook, but when I click the "Connect To Facebook" button in the spotify desktop app, it ...

  • Newbie
  • Plan Free/Premium Country  Canada Device Desktop (Also have IPhone 6s) Operating System Windows 10   My Question or Issue  Hi,   I've been trying to connect my ac...
  • Ryanx0r
  • Composer
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

I I think someone is using my account

Of a time to here, I open my Spotify and the last song recorded is a totally random song that I didn't hear in any of my devices. I've already used the option to unplug all devices, but this continues to happen. I'd like to know what I have to do to ...

  • Visitor
  • Of a time to here, I open my Spotify and the last song recorded is a totally random song that I didn't hear in any of my devices. I've already used the option to unplug all devices, but this continue...
  • Ryanx0r
  • Composer
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant post playlist

Hi, im trying to post my first playlist here but I always get this error message: invalid uri. Can someone help me figure out what I’m doin wrong? Thanks! This is the link: “https://open.spotify.com/user/blaq_sheep/playlist/4vQUh96DmWBgmqfqwzJMRa?si=...

  • Casual Listener
  • Hi,   im trying to post my first playlist here but I always get this error message: invalid uri. Can someone help me figure out what I’m doin wrong? Thanks!    This is the lin...
  • JulianA_Bogota
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • Other
  • 372 Views
  • 1 replies
  • 0 likes

Strange songs

PlanPremium My Question or IssueThere are some odd playlists in my library.The problem here is that I don't play those songs/albums/playlists so maybe someone else is using my account.Time ago I changed my password but seems to continue after this, a...

  • Casual Listener
  • Plan Premium   My Question or Issue There are some odd playlists in my library. The problem here is that I don't play those songs/albums/playlists so maybe someone else is using my account....
  • Loxer
  • Community Legend
  • 407 Views
  • 3 replies
  • 0 likes
  • 407 Views
  • 3 replies
  • 0 likes

Can't change my e-mail adress

Hello, I read on the spotify website that you can change your email on your profile edit screen, but I can't do it, and I want to change my email adress, what can I do?

  • Regular
  •   Hello, I read on the spotify website that you can change your email on your profile edit screen, but I can't do it, and I want to change my email adress, what can I do?
  • h_h8cki-4rzaf
  • Newbie
  • 738 Views
  • 5 replies
  • 1 likes
  • 738 Views
  • 5 replies
  • 1 likes

Superuser Contribution Does Spotify Work In Iran?

PlanPremiumCountry Will be visiting IranDevice(iPhone 6s)Operating System(iOS 9.2.1) My Question or Issue Hey! for the summer i'll be visiting my relatives back in iran (i live in Sweden) and i've been using spotify premium bcs i love music. Last tim...

  • Newbie
  • Plan Premium Country  Will be visiting Iran Device (iPhone 6s) Operating System (iOS 9.2.1)   My Question or Issue  Hey! for the summer i'll be visiting my relatives back in ...
  • 2448 Views
  • 0 replies
  • 1 likes
  • 2448 Views
  • 0 replies
  • 1 likes

Superuser Contribution Merge 2 accounts?

Plan: PremiumCountry: Germany I have a Premium Spotify plan with my personal account and created another account for my Artist page because I've read that it would be better to have a separated one. Since I'm featuring my personal playlists now on my...

  • Newbie
  • Plan: Premium Country: Germany   I have a Premium Spotify plan with my personal account and created another account for my Artist page because I've read that it would be better to have a sepa...
  • user-removed
  • Not applicable
  • 692 Views
  • 1 replies
  • 0 likes
  • Account
  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Account was Hacked by Hans Gallagher on a Galaxy device.

PlanPremiumCountry USADeviceIphone, Galaxy, PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Turned on my computer and unfamiliar music was playing. The Connect to A Device Tab said that my account was playing on Hans Ga...

  • Newbie
  • Plan Premium Country  USA Device Iphone, Galaxy, PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Turned on my computer and unfamiliar...
  • user-removed
  • Not applicable
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes