Help Wizard

Step 1


account trouble

account trouble






samsung s8

Operating System



My Question or Issue

I have had spotify on my s8 for almost a year now and have not had any trouble with it until an hour ago. My account would not load nor would my music, so i googled what to do...BIG MISTAKE! I as told to uninstall then reinstall,so i did. I then logged in as normal and now ALL my music is gone and i have to redownload EVERYTHING. I don't understand why. My music and account is all fine on my laptop (microsoft edge) and yet it is all gone on my phone???? shouldn' my account be fine and have all my music still on it?

1 Reply

your downloaded music is apart of spotify app data, therefore if you unnistall the app, all your offline music is "gone". Simply just redownload the playlists and it should be good.

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