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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83119 Views

29 replies

0 likes

  • 83119 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103938 Views

10 replies

3 likes

Account
Login
  • 103938 Views
  • 10 replies
  • 3 likes

Superuser Contribution Signed up with a VPN, now problems with country

PlanFamily PremiumCountryRegistered - PortugalActual Use/Location - USA DeviceMBAir Early 2014Operating SystemHigh Sierra My Question or Issue Trying to add a new family member to our family plan. Our VPN was on when this family member created an acc...

Newbie

Plan Family Premium Country Registered - Portugal Actual Use/Location - USA   Device MBAir Early 2014 Operating System High Sierra   My Question or Issue  Trying to ad...

Guido

Spotify Legend

1321 Views

1 replies

0 likes

Login
  • 1321 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Use Spotify API in a country where spotify isn't available.

Hi,I have an Android app that I would love to add some features to it using the Spotify Android SDK, unfortunately, Spotify app isn't available in my country (Jordan, Asia) , so I can't create an account in order to download the SDK and get my securi...

Newbie

Hi, I have an Android app that I would love to add some features to it using the Spotify Android SDK, unfortunately, Spotify app isn't available in my country (Jordan, Asia) , so I can't create an a...

Jemi

Spotify Legend

988 Views

1 replies

0 likes

Account
Other
  • 988 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot link Spotify to Facebook

My Question or Issue Since a couple of weeks, the username of my Spotify account changed from my Facebook name, to a random number. I didn't log out from Facebook or anything. Now i cannot find a "connect to facebook" button anywhere. I really want m...

Newbie

  My Question or Issue   Since a couple of weeks, the username of my Spotify account changed from my Facebook name, to a random number. I didn't log out from Facebook or anything.  ...

Guido

Spotify Legend

719 Views

3 replies

0 likes

Account
Premium
  • 719 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Daily mix disappeared

Hello, Two weeks ago I opened a new account (I deleted my previous account and opened a new one). I listen to music regularly, constantly and fill my list of songs every day. In my understanding, the daily mixes should appear within two weeks but I d...

Regular

Hello,  Two weeks ago I opened a new account (I deleted my previous account and opened a new one). I listen to music regularly, constantly and fill my list of songs every day. In my understandi...

Daisy

Spotify Legend

6270 Views

11 replies

1 likes

Account
Other
  • 6270 Views
  • 11 replies
  • 1 likes

I have a problem with the acount name

HI, im a spotify user that has the problem that cant change the acounts name, i have to changed it beacause it´s my pasword. I don´t now why it put my password as a username but my internet was working bad that day so that coud be the reason.

Newbie

HI, im a spotify user that has the problem that cant change the acounts name, i have to changed it beacause it´s my pasword. I don´t now why it put my password as a username but my internet was worki...

Jose_M

Spotify Star

301 Views

1 replies

0 likes

Account
  • 301 Views
  • 1 replies
  • 0 likes

Connect Shazam to Spotify failed.

Plan: PremiumCountry: ItalyDevice: OnePlus 6Operating System: Android Oreo My Question or Issue Dear Team,From what I passed (again) to Spotify I have problems joining my account with the app Shazam. When I try to join the app I get the following mes...

Casual Listener

Plan: Premium Country: Italy Device: OnePlus 6 Operating System: Android Oreo   My Question or Issue   Dear Team, From what I passed (again) to Spotify I have problem...

Noah

Spotify Star

7453 Views

5 replies

3 likes

Account
Other
  • 7453 Views
  • 5 replies
  • 3 likes

Disconnect from Facebook

Looking for a way to easily disconnect muy Spotify account from Facebook. I believe there used to be a button for it in Settings but it appears to have been removed.

Gig Goer

Looking for a way to easily disconnect muy Spotify account from Facebook.   I believe there used to be a button for it in Settings but it appears to have been removed.

Loxer

Community Legend

320 Views

1 replies

0 likes

Account
Login
  • 320 Views
  • 1 replies
  • 0 likes

Cuenta Hackeada

Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under Mariano Giraudo nameI own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web c...

Casual Listener

Plan Premium Country Argentina   Hello to this community! I hope someone can help me!  My Spotify account is under Mariano Giraudo name I own a Premium account with 4 users and one o...

Jose_M

Spotify Star

376 Views

1 replies

1 likes

Login
  • 376 Views
  • 1 replies
  • 1 likes

Superuser Contribution Library and playlists erased

A few days ago, i noticed that all of a sudden all of my songs and playlists where gone.I've tried all sorts of tips, but none has helped me get any of my favourite songs and playlists back.Even your "recover playlist" option only mentions an old pla...

Casual Listener

A few days ago, i noticed that all of a sudden all of my songs and playlists where gone. I've tried all sorts of tips, but none has helped me get any of my favourite songs and playlists back. Even ...

Guido

Spotify Legend

542 Views

3 replies

0 likes

Premium
  • 542 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problème technique dans "mes titres préférés"

PlanFreeCountryFranceDeviceiPhone 6 et Ordinateur AcerOperating System My Question or IssueBonjour,Depuis quelques mois, des titres ont disparus de la rubrique "mes titres préférés" sur mon téléphone. Je n'en ai plus qu'une centaine alors que j'en av...

Casual Listener

Plan Free Country France Device iPhone 6 et Ordinateur Acer Operating System   My Question or Issue Bonjour, Depuis quelques mois, des titres ont disparus de la rubrique "mes titres pr...

oceane_ve

Casual Listener

2427 Views

4 replies

1 likes

Account
  • 2427 Views
  • 4 replies
  • 1 likes

Superuser Contribution Error 17 while logging in

Hello.I have problem with error 17 while logging in. The problem appared suddently when i have paused music and minimized Windows app. Everything was fine, but when i have opened Spotify again, i had to log in again. Now, when i try to do it i repeta...

Casual Listener

Hello. I have problem with error 17 while logging in. The problem appared suddently when i have paused music and minimized Windows app. Everything was fine, but when i have opened Spotify again, i h...

Guido

Spotify Legend

1003 Views

3 replies

0 likes

Login
  • 1003 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login does work offline but not online

Hi there, i've been struggeling on logging in to my spotify account. To write this topic i created a new one, but i want to use my old (somehow not working one anymore) account further. Following happend. I guess it was a windows10 update related oca...

Casual Listener

Hi there,   i've been struggeling on logging in to my spotify account. To write this topic i created a new one, but i want to use my old (somehow not working one anymore) account further. Foll...

Guido

Spotify Legend

860 Views

5 replies

0 likes

  • 860 Views
  • 5 replies
  • 0 likes

Superuser Contribution can't reedem 12 months 18app spotify code

PlanPremiumCountry Italy My Question or IssueHi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed only a 1 months code this month, and now it says this: "You can’t redeem ...

Casual Listener

Plan Premium Country  Italy   My Question or Issue Hi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed ...

Guido

Spotify Legend

3192 Views

3 replies

0 likes

Premium
  • 3192 Views
  • 3 replies
  • 0 likes

ESQUECI O EMAIL E A SENHA DA MINHA CONTA

Possuo uma conta premium com um e-mail e senha os quais eu não lembro mais. Gostaria se tem como cancelar a conta pelo cartão de crédito ou como recuperar a conta ?

Visitor

  Possuo uma conta premium com um e-mail e senha os quais eu não lembro mais. Gostaria se tem como cancelar a conta pelo cartão de crédito ou como recuperar a conta ?

YahTehgz

Composer

9790 Views

1 replies

0 likes

Account
Login
Premium
  • 9790 Views
  • 1 replies
  • 0 likes

Unauthorized upgrade to Family + hacked account

Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account. How is it possible that I updated to this family p...

Casual Listener

Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account....

Billy-J

Spotify Star

1365 Views

3 replies

0 likes

Security
  • 1365 Views
  • 3 replies
  • 0 likes

Why don't playlists that I follow automatically show up on my public profile?

Playlists created by other users that I follow don't automatically show up on my public profile. I can change this by selecting 'make public' for the playlist on the desktop app, but why don't they automatically show up? Is it to do with my settings?

Newbie

Playlists created by other users that I follow don't automatically show up on my public profile. I can change this by selecting 'make public' for the playlist on the desktop app, but why don't they a...

YahTehgz

Composer

326 Views

1 replies

0 likes

Account
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Inaccessable Spotify Account

PlanPremiumCountry AustraliaDeviceiPhone 7Operating SystemWindows 10 My Question or IssueMy Premium Spotify account is linked with my old facebook account and I cannot access my old facebook account because it was compromised when I went over seas. M...

Casual Listener

Plan Premium Country  Australia Device iPhone 7 Operating System Windows 10   My Question or Issue My Premium Spotify account is linked with my old facebook account and I cannot a...

cteffteff

Composer

1334 Views

9 replies

0 likes

Account
Login
Premium
Subscription
  • 1334 Views
  • 9 replies
  • 0 likes

Daily mix

PlanPremiumCountryNorway DeviceSamsung galaxy s8, webplayerOperating SystemAndroid My Question or IssueFor some reason I can never play my Daily Mix 1 either from my phone or computer. The other Daily Mix-lists play with no issues. I used to have thi...

Newbie

  Plan Premium Country Norway   Device Samsung galaxy s8, webplayer Operating System Android   My Question or Issue For some reason I can never play my Daily Mix 1 either f...

Jose_M

Spotify Star

358 Views

1 replies

1 likes

Account
  • 358 Views
  • 1 replies
  • 1 likes

REMOVE ALBUM FROM MY Artist's Profile?

Does anyone know how to remove an album from my own Artist's Profile?If the answer is still - "your distributor needs to do this," anyone know how to find out WHO your distributor is? Thanks for any help!!

Newbie

Does anyone know how to remove an album from my own Artist's Profile? If the answer is still - "your distributor needs to do this," anyone know how to find out WHO your distributor is?   Than...

Jose_M

Spotify Star

325 Views

1 replies

1 likes

Account
  • 325 Views
  • 1 replies
  • 1 likes

Premium on a friend's phone with my credit card

PlanPremiumCountryitaly Operating System Android My Question or Issue Hi. This summer i paied the premium account on a friend's phone with my credit card. Now the phone it's lost, cannot access it but i'm still paying. I'd like to remove that offer, ...

Newbie

  Plan Premium Country italy  Operating System  Android    My Question or Issue  Hi. This summer i paied the premium account on a friend's phone with my credit ...

MrAlexG

Composer

344 Views

1 replies

0 likes

Premium
  • 344 Views
  • 1 replies
  • 0 likes