Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554289 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131219 Views
74 replies
12 likes
PlanPremiumCountryuk Device(iPhone X and IPad2 Operating SystemiOS 11 My Question or Issue i subscribed to premium as a family in good faith only to find I could not use Spotify on any of my children’s iPads. Within 5 mins of registering I cancelled ...
Plan Premium Country uk Device (iPhone X and IPad2 Operating System iOS 11 My Question or Issue i subscribed to premium as a family in good faith only to find...
Spotify Star
442 Views
1 replies
1 likes
Since about one week now my friend feed won't load. The right sidebar shows "Hmm, the Friend Feed failed to load." followed by a button labeled "TRY AGAIN". What I tried:I already tried to disable the right sidebar and re-enable it, I also tried to s...
Since about one week now my friend feed won't load. The right sidebar shows "Hmm, the Friend Feed failed to load." followed by a button labeled "TRY AGAIN". What I tried: I already tried to...
Newbie
16478 Views
30 replies
13 likes
PlanFreeCountryUnited States My Question or Issue I have moved from the UK to the US. I have been using Spotify (free) since arriving. But because I have been here for more than 14 days I have to update my location. When i try to edit my account deta...
Plan Free Country United States My Question or Issue I have moved from the UK to the US. I have been using Spotify (free) since arriving. But because I have been here for more than...
Songwriter
11497 Views
1 replies
4 likes
PlanFree/PremiumCountry: united statesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I would like to get the $9.99 that I was charged back on my card
Plan Free/Premium Country: united states Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I would like to get the $9.99 that I was charge...
Spotify Star
430 Views
1 replies
1 likes
When posting to the "community", i.e. the forum, you must put at least one label on the post. But then there are tags, too. What is the difference supposed to be? What, in posting to forum, is a label? A tag? Could the labels on the edit boxes be mad...
When posting to the "community", i.e. the forum, you must put at least one label on the post. But then there are tags, too. What is the difference supposed to be? What, in posting to forum, is a labe...
Spotify Star
612 Views
1 replies
2 likes
My Question or Issue how can I stop the flemish adverts? french or english is fine. I have the account details online in french, and the app in english, but keep getting flemish ads. PlanFreeCountry belgiumDevice(SamsungOperating SystemAndroid
My Question or Issue how can I stop the flemish adverts? french or english is fine. I have the account details online in french, and the app in english, but keep getting flemish ads. ...
Spotify Star
603 Views
3 replies
1 likes
Hi all, I've tried searching but been unable to find an answer to my issue.Plan Family PremiumCountry UK My Question or IssueI've recently got a Volvo V60 and have downloaded Spotify to the Sensus system without any issues. My problem is signing into...
Hi all, I've tried searching but been unable to find an answer to my issue. Plan Family Premium Country UK My Question or Issue I've recently got a Volvo V60 and hav...
Casual Listener
1022 Views
2 replies
0 likes
Hola,Hace poco me toco el pago de mi cuenta , pero en mi corte de tarjeta me aparece que me estan haciendo el cobro doble vezQue solucion me pueden dar.
Hola, Hace poco me toco el pago de mi cuenta , pero en mi corte de tarjeta me aparece que me estan haciendo el cobro doble vez Que solucion me pueden dar.
Spotify Star
572 Views
1 replies
2 likes
Spotify will not let me log in, saying that I am abroad and can’t access my account from abroad after 14 days. However I’m in Canada and haven’t left. Canada is also the country on my account settings, and that hasn’t changed either.It suddenly just ...
Spotify will not let me log in, saying that I am abroad and can’t access my account from abroad after 14 days. However I’m in Canada and haven’t left. Canada is also the country on my account setting...
Spotify Star
436 Views
1 replies
1 likes
Hi,I cannot open the web player of my Premium account anymore. The interface appears for 1 second and then the screen turns black. There is no possibility to click on anything. Logging out and back in does not help either. Anyone familiar with this i...
Hi, I cannot open the web player of my Premium account anymore. The interface appears for 1 second and then the screen turns black. There is no possibility to click on anything. Logg...
Community Legend
492 Views
1 replies
0 likes
What's the meaning of the recent change to my name to some randomly generated gibberish? Playlist created by 222hyosnofwhy9uiofhson ??? I didn't make any changes, I wasn't asked to create a username, etc. I don't care whether other people can see thi...
What's the meaning of the recent change to my name to some randomly generated gibberish? Playlist created by 222hyosnofwhy9uiofhson ??? I didn't make any changes, I wasn't asked to create a ...
Spotify Legend
1939 Views
3 replies
1 likes
PlanFree/PremiumCountry DeviceXiaomi a1Operating SystemAndroid My Question or Issue The app isn't making the daily mix playlists and it just tells me to keep listening to music and it will make one and the release radar will appear... I've been liste...
Plan Free/Premium Country Device Xiaomi a1 Operating System Android My Question or Issue The app isn't making the daily mix playlists and it just tells me to keep listen...
Spotify Legend
365 Views
3 replies
0 likes
Hi, A while back I managed an artist on Spotify. They weren't able to add songs to playlists without revealing their personal spotify accounts (with full names), so in order for them to do this, I had my display name changed to their artist name. Sin...
Hi, A while back I managed an artist on Spotify. They weren't able to add songs to playlists without revealing their personal spotify accounts (with full names), so in orde...
Spotify Legend
1670 Views
7 replies
0 likes
Hello I made an account a while back and Iinked my monzo card to the account to make most of the free offer at the time. I keep getting payment declinded because I dont have any money on my monzo card and I want to remove the monzo card from that spo...
Hello I made an account a while back and Iinked my monzo card to the account to make most of the free offer at the time. I keep getting payment declinded because I dont have any money on my ...
Spotify Legend
1132 Views
3 replies
0 likes
Hello Guys,i'am a Facebook Spotify Premium User for years and now all apps do not show up my profilepicture or username. I tryed disconnecting the app rights from Facebook and login again, but it doesn't help. Maybe you guys have some advice. Thanks ...
Hello Guys, i'am a Facebook Spotify Premium User for years and now all apps do not show up my profilepicture or username. I tryed disconnecting the app rights from Facebook and login again, but it d...
Spotify Legend
601 Views
2 replies
2 likes
PlanFreeCountry USADeviceWindows laptopOperating System Windows 10 My Question or Issue I need my account permanently deleted ASAP but im getting no help from anyone and the email with the verification link isnt sending, its not in **bleep** either. ...
Plan Free Country USA Device Windows laptop Operating System Windows 10 My Question or Issue I need my account permanently deleted ASAP but im getting no help from ...
Spotify Legend
412 Views
2 replies
0 likes
So basically i got my account hacked and they linked my spotify to their facebook but whatever i do (i tried unlink, disconnect from all device, change password and email)their name is still on my profile and they keep connecting to my profile i real...
So basically i got my account hacked and they linked my spotify to their facebook but whatever i do (i tried unlink, disconnect from all device, change password and email) their name is still on my ...
Spotify Legend
894 Views
4 replies
0 likes
i have lots of account and ı dont remember which one uses my credit card so how can i found it(iOS My Question or Issue
i have lots of account and ı dont remember which one uses my credit card so how can i found it (iOS My Question or Issue
Spotify Legend
455 Views
3 replies
0 likes
Hello! I want to connect my Premium account on the Spotify app in my Samsung TV (Series 6) with my phono, but my phone does not show the TV as an available device. I can see and connecto to my Bose wireless, PS4 and Chromecast on the other room, but ...
Hello! I want to connect my Premium account on the Spotify app in my Samsung TV (Series 6) with my phono, but my phone does not show the TV as an available device. I can see and connecto to my Bose w...
Spotify Legend
3809 Views
1 replies
0 likes
PlanPremiumCountry Brazil My Question or IssueIt is completely absurd that I can't disconnect my Facebook account from my Spotify account without canceling my subscription! I've had a Premium Spotify account since it got to Brazil and I'm don't want ...
Plan Premium Country Brazil My Question or Issue It is completely absurd that I can't disconnect my Facebook account from my Spotify account without canceling my subsc...
Spotify Star
236 Views
1 replies
2 likes
