Hey! Welcome to the community 🙂
What is your subscription status on your online overview?
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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Are you sure you are logging in using the correct account details? Its easy to accidentally have 2 accounts, one with a Spotify username and one with a Facebook login.
If you are having issues tracking down your account, you will need to get in touch with Boku since they are the ones who manage your account.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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I don't work for Spotify 😉
You can get in touch with the team using the contact form and they will be able to help you further with this.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I am having a problem with my spotify account. I've used spotify for a long time but had to stop payment because I was sutting down my old debit card aNd getting a new one. Now that I have the new one I made a new payment as a premium user. My Spotify account say I payed and my Download on my computer say i'm a premiun user but the app on my Ipod says that I'm a free user. I have tryed loging out and back in and I have deleted the the app and reinstaled it five times, and I know I am using the right account but nothing is working. I only use spotify on my Ipod so if this can't be fixed it's rather useless. PLEASE HELP!
Hey @Teague 🙂
Sorry for the late reply, are you still having issues?
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…