Attempting to upgrade to premium issues

[lisaours]

I just attempted to upgrade to premium.

Problem 1:  It asks to Login using my facebook to confirm my purchase and sends me to a facebook page... asks for the password. 

• I type password and push the continue button
• it kicks me right back to the previous screen and tells me to do what I just did.
• It will not advance past this screen

Problem 2:  I wish to purchase a 12 month subscription and cannot find a place to do that.  I'm hoping this happens after I confirm my purchase which currently... I am unable to do.

Thank you for your speedy attention to this issue.

[psio15]

I am still having the same issue. Been trying all morning (EST) and still haven't gotten it to work yet. Anyone get through to their Support?

[waytoocute120]

Can someone from the Spotify team please remove my payment details so I can re-enter them? This seems to be the only thing working for others at this point....

[raycook1988]

keeps asking me to enter my facebook password to confirm purchase over and over again not even getting a wrong password or payment decline tryed both my credit card and paypal i have 255 bucks in my account

[deirdreaine]

Hi

I have been trying to cancel my premium subscription for Spotify and it won't let me. It keeps asking me to enter my facebook password and when I enter - it bounces back to the subscriptions pages - and shows that my account has not been cancelled.  I want to cancel premium IMMEDIATELY.  Please respond as I do not want to be charged again.

[limberreport]

I had that exact same problem. I just got charged for another month. I really want a refund. When I enter my facebook password it takes me back to the spotify subscription page without canceling. 

[user-removed]

I un-subscribed from Spotify only a short while ago. I wanted to re-subscribe today and I choose a package then it asks for Facebook verification. I put the right password in an it goes back to choose a package and continues in that cycle endlessly... Any advice?

[Royvanzwam]

Same problem here... Really frustrating! Any updates?

[Sam]

Hi everyone,

We are still looking into this. We hope it gets sorted shortly.

In the meantime, if you are having trouble, please contact our support team here (or if you're having trouble logging in - here). They'll be able to get you sorted.

We'll keep you updated.

[mikeqq]

i recieved this info from a person on this thread.

To manage your subscriptions or to change your subscription options, click here.

If this link doesn't work:

1. Log on to the Spotify Community.
2. Click My Profile.
3. Click the Subscriptions & Bookmarks tab.
4. Change your settings and click Save Changes.

Thanks for being a Spotify Community member.

Your Spotify Community Team

The Spotify Community sent this message to michaelquatrani@gmail.com.

Don't want to receive emails from us? Just click here.

i deleted my info and did not enter new billing info before trying to subscribe to premium.  i figured that, through the subscribing process, they would ask for my info and that might bypass the bug.  However, after trying to sign up i received a message saying "purchase is not currently available"  Has anyone else encountered this message?  I assume they have temporarily disabled while fixing.  Can never be too sure with spotify though.  They seem to have so many technical issues which I find very suprising for a company that is this established.  In my book, the fact that a company this established does not have top level programming talent spells either greed or complete incompotence. #spotifyalternative

[mbaker]

Every time I click Confirm Purchase on the Choose Product page when I'm trying to upgrade to Premium, it takes me to Facebook, and even after I successfully enter my Facebook password, I am returned to the Choose Product page. How could I get past this page so I can Validate and Finish my re-subscription to Premium?

[jbohiggins]

Seriously, Someone fix it so I can purchase premium again since you guys canceled by no fault of my own.

I'm stuck in the endless loop everyone is posting about.

Yes, I've tried a different browser. No. It didnt' work.

Do what you have to do, but get it fixed for me. I'll be awaiting a reply.

[Taylor]

Hi everyone, and welcome to the community!

Seeing as a second user just had this in a very short time frame, I'm going to escalate this to the staff so they can check what's going on.

Edit: @jbohiggins Just merged the 2 topics together, helps keep track of everything.

Anthony 🙂

[SHNRS]

Was just about to post; I'm getting the exact same issue. Very frustrating.

[jbohiggins]

Just let me pay what the heck

[SHNRS]

Removed my payment details, re entered, still not solved. Pathetic

[izzyhearts]

Having the same issue too. I am extremely frustrated!

[user-removed]

I am having the exact same problem. Very frustrating

[SHNRS]

Considering switching to Deezer. Does anyone know what their music library is like compared to Spotify's?

[Greg]

Hi everyone, I've merged another thread with this one so we can update you all at once. 

As Sam said, we are still looking in to this but in the meantime you can contact our support team here. They'll be able to get you sorted.

We'll keep you posted! 

[jbohiggins]

Can we get a time frame? Or any update at all besides "Oh cool we know it doesn't work lol thx"?