Attempting to upgrade to premium issues

[lisaours]

I just attempted to upgrade to premium.

Problem 1:  It asks to Login using my facebook to confirm my purchase and sends me to a facebook page... asks for the password. 

• I type password and push the continue button
• it kicks me right back to the previous screen and tells me to do what I just did.
• It will not advance past this screen

Problem 2:  I wish to purchase a 12 month subscription and cannot find a place to do that.  I'm hoping this happens after I confirm my purchase which currently... I am unable to do.

Thank you for your speedy attention to this issue.

[JBeenK]

24 hrs later and, yep, still having the same problem.. 

[eaglesfandan]

I'm having the same problem and tried both paypal and a credit card. Maybe this is a message to switch to Google Play. If Google had been notified of a problem like this 24 hours ago it would certainly have been fixed by now. 

[jbohiggins]

If it's not fixed or ANY REAL UPDATES are given in like an hour I'm switching too. This is ridic.

[frustratedandan]

wat. I tried so many times last night and today. Spotify is going to lose some potential customers if they don't fix this. 

[eaglesfandan]

Just got it to work. I removed my payment details myself and then hit resuscribe. It didn't ask for my facebook password and I was able to pay through paypal. 

[psio15]

Still does not work for me, although I am trying to subscribe after not using Premium for a few months. Not sure if that has anything to do with it.

[Traveling]

Same problem here.. I tried removing credit card details but that didnt help.

Very irritating this loop.

[omdance]

remove card details then dont enter them again!!

back to where it will let you pic a sub package then click on it and it should have 4 diffrent options 

1 will b the fb logo with cards

1 will be visa and some thing 

1 will be a gift card 

and 1 will be some think else 

do not do the face book and visa one 

just do any of the others and it will work 
🙂

[omdance]

emove card details then dont enter them again!!
back to where it will let you pic a sub package then click on it and it should have 4 diffrent options
1 will b the fb logo with cards
1 will be visa and some thing
1 will be a gift card
and 1 will be some think else

do not do the face book and visa one
just do any of the others and it will work
🙂

[mikeqq]

success!!!  Finally let me past the loop.  Hope it works for others.  Try now before it breaks again!!!

[Adam]

Hi everyone, this should all be fixed now. If you're still having problems, make sure you're using a computer and you've cleared your browser's cache.

[bbellini]

This issue is currently happening to me still. After I put in my Facebook pasword it will say its loading then send be back to the page to choose which subscription you want