Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Incorrect (and slightly embarassing) top artists

Hi there On my spotify profile, my top artists are constantly wrong and feature artists I never listen to - and that don't feature in any of my playlists. Why is this happening and what can I do to fix it, it's starting to damage my street cred I hat...

Casual Listener

Hi there On my spotify profile, my top artists are constantly wrong and feature artists I never listen to - and that don't feature in any of my playlists. Why is this happening and what can I do to...

Macgyver7

Regular

65369 Views

84 replies

18 likes

  • 65369 Views
  • 84 replies
  • 18 likes

Solved!! Remove Facebook from Spotify account.

i want to login using a spotify account and not facebook. i login using facebook and have a premium account. i dont want to lose my starred tracks and my playlists. is it possible to remove your facebook info and create a spotify account and keep sta...

Visitor

i want to login using a spotify account and not facebook. i login using facebook and have a premium account. i dont want to lose my starred tracks and my playlists.    is it possible to r...

shagrath

Casual Listener

34640 Views

19 replies

0 likes

  • 34640 Views
  • 19 replies
  • 0 likes

Use Visa Gift Card for premium subscription?

Hello, I would like to use a Visa gift card I have to pay for my premium subscription. Is that currently possible? Thanks.

Newbie

Hello,   I would like to use a Visa gift card I have to pay for my premium subscription. Is that currently possible?   Thanks.

DavidMusgrave

Newbie

11333 Views

5 replies

7 likes

  • 11333 Views
  • 5 replies
  • 7 likes

Solved!! Can't play offline with Premium?

Hey spotify I have a Premium Account but Im not able to listen offline 

Casual Listener

Hey spotify   I have a Premium Account but Im not able to listen offline 

mulenth

Newbie

159816 Views

39 replies

8 likes

  • 159816 Views
  • 39 replies
  • 8 likes

Solved!! Login failure

Hi,I was suddenly thrown out of Spotify.When I try to logon I get the message that it is the wrong username/password. But that is not the case since I use the Facebook login info. And I am currently logged on to FB. I even tried to log off FB and log...

Newbie

Hi, I was suddenly thrown out of Spotify. When I try to logon I get the message that it is the wrong username/password. But that is not the case since I use the Facebook login info. And I am curren...

BrightChen

Casual Listener

28676 Views

34 replies

0 likes

  • 28676 Views
  • 34 replies
  • 0 likes

Tengo cuenta Premium y aparece Free

Hola, el pasado 1 de Marzo me di de alta en Spotify Premium a través de mi operador de red Yoigo. Ha funcionado 3 días y ayer, al iniciar sesión, me sale como si fuera Spotify Free. En mi factura aparece Spotify Premium activado; así como en mi perfi...

Casual Listener

Hola, el pasado 1 de Marzo me di de alta en Spotify Premium a través de mi operador de red Yoigo. Ha funcionado 3 días y ayer, al iniciar sesión, me sale como si fuera Spotify Free. En mi factura a...

maribellaredo1

Newbie

22363 Views

36 replies

4 likes

  • 22363 Views
  • 36 replies
  • 4 likes

redeem code

Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?

Casual Listener

Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?

julieta_loza09

Newbie

9330 Views

18 replies

1 likes

  • 9330 Views
  • 18 replies
  • 1 likes

cambiar cuenta suscripcion

Hola! Tengo una suscripcion premium y me gustaria cambiarla a otra cuenta de spotify asociada a otro email que es el que ahora uso. Gracias.

Newbie

Hola! Tengo una suscripcion premium y me gustaria cambiarla a otra cuenta de spotify asociada a otro email que es el que ahora uso. Gracias.

WasteYrTime

Newbie

19110 Views

2 replies

1 likes

  • 19110 Views
  • 2 replies
  • 1 likes

Solved!! Spotify Premium keeps taking money despite being cancelled and standing order removed.

Hey, I've tried multiple times to cancel my account but each time it hasn't worked. I tried to cancel back at the end of 2011 but money kept coming from my account, and again in February I tried to cancel my subscription, but in March I was still cha...

Newbie

Hey,   I've tried multiple times to cancel my account but each time it hasn't worked. I tried to cancel back at the end of 2011 but money kept coming from my account, and again in February I t...

Myquilmadeit

Newbie

27329 Views

27 replies

5 likes

  • 27329 Views
  • 27 replies
  • 5 likes

Error with payment

I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net before with no problems. The card has not expired. Payment...

Regular

 I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net b...

osornios

Spotify Star

7922 Views

7 replies

1 likes

  • 7922 Views
  • 7 replies
  • 1 likes

Solved!! Duplicate Account?

Dear People at Spotify, It seems I have one account with spotify directly and another one with my facebook-ID? Strange thing is: I logged in with my 'normal' account to renew my premium, but it seems that it has been booked on an account i can only g...

Visitor

Dear People at Spotify,    It seems I have one account with spotify directly and another one with my facebook-ID?   Strange thing is: I logged in with my 'normal' account to renew ...

ingy1973

Casual Listener

33835 Views

207 replies

2 likes

  • 33835 Views
  • 207 replies
  • 2 likes

changing premium account to students account

HELP ! i have a spotify premium account but I've recently become a student. I have an NUS card but how can I apply the student discount to my existing account ?

Casual Listener

HELP ! i have a spotify premium account but I've recently become a student.   I have an NUS card but how can I apply the student discount to my existing account ?    

FAtia

Newbie

232335 Views

72 replies

2 likes

  • 232335 Views
  • 72 replies
  • 2 likes

Solved!! Spotify Premium in Romania ?

Users in Austria, Belgium, Estonia, Germany, Greece, Italy, Poland, Portugal, Romania and Switzerland can use Spotify, but only under the Premium service. Firstly,I couldn't sign up in any way with me being from Romania,so I created a free account wi...

Visitor

Users in Austria, Belgium, Estonia, Germany, Greece, Italy, Poland, Portugal, Romania and Switzerland can use Spotify, but only under the Premium service.   Firstly,I couldn't sign up in any...

srares

Regular

74334 Views

68 replies

2 likes

  • 74334 Views
  • 68 replies
  • 2 likes

Rules regarding suspicious streaming.

Since some people have had accounts deleted for streaming certain tracks or artists an unusual number of times, will someone please tell me what "unusually high streaming is?" For example, is it listening to a song hourly like on top 40 radio or is i...

Casual Listener

Since some people have had accounts deleted for streaming certain tracks or artists an unusual number of times, will someone please tell me what "unusually high streaming is?"   For example, is ...

M3ntally-iLL

Newbie

3797 Views

3 replies

0 likes

  • 3797 Views
  • 3 replies
  • 0 likes

Solved!! Log in- error 408

I have problems to log in on my app- and I do not want to use my facebook account.. I got error 408? What should I do? I can log in on my computer.

Newbie

I have problems to log in on my app- and I do not want to use my facebook account.. I got error 408? What should I do? I can log in on my computer.

im_tired2000

Casual Listener

147891 Views

333 replies

7 likes

  • 147891 Views
  • 333 replies
  • 7 likes

Solved!! Cancellation Problems

Decided to cancel my Spotify Premium trial, and when I get to the verification page, it says my password is incorrect, even though I typed in the same password. I haven't had any response from support. I'd rather not be charged. Someone help please.

Casual Listener

Decided to cancel my Spotify Premium trial, and when I get to the verification page, it says my password is incorrect, even though I typed in the same password. I haven't had any response from suppor...

fck6099

Casual Listener

17481 Views

86 replies

7 likes

  • 17481 Views
  • 86 replies
  • 7 likes

Solved!! How can I keep Facebook deactivated?

Okay, so I want to keep my facebook deactivated, but when I log into Spotify it reactivates my Facebook. Is there a way to keep Facebook deactivated and use spotify? I don't mind even linking my account with a new facebook account that has no friends...

Casual Listener

Okay, so I want to keep my facebook deactivated, but when I log into Spotify it reactivates my Facebook. Is there a way to keep Facebook deactivated and use spotify?   I don't mind even linkin...

jbtparsons

Newbie

258325 Views

54 replies

3 likes

  • 258325 Views
  • 54 replies
  • 3 likes

Solved!! Can't change country

I moved to Germany and cannot change my country in my profile. Here's what happens every time: When I change my country to Germany from the US (including postal code, or not, I've tried both ways) and update it tells my email address is being used by...

Casual Listener

I moved to Germany and cannot change my country in my profile.  Here's what happens every time:  When I change my country to Germany from the US (including postal code, or not, I've tried b...

hinearia6

Newbie

6881 Views

17 replies

0 likes

  • 6881 Views
  • 17 replies
  • 0 likes

Solved!! i can't use facebook at work

hello, my spotify acount is sync by facebook but i cant use facebook at work and also can't use spotify at work because facebook is blocked by proxy of my enterprise . Can I "unsync" my acount with facebook to be able to use it at work ansd also taki...

Newbie

hello, my spotify acount is sync by facebook but i cant use facebook at work and also can't use spotify at work because facebook is blocked by proxy of my enterprise . Can I  "unsync" my a...

ValyWanKenobi

Newbie

11199 Views

4 replies

2 likes

  • 11199 Views
  • 4 replies
  • 2 likes