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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

780248 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

Solved!! Keep being logged in as someone else!

I logged in with my username and password, but im still logged in as someone else. Please help, want my own music back...

Newbie

I logged in with my username and password, but im still logged in as someone else. Please help, want my own music back...

Jcb8

Newbie

11642 Views

22 replies

0 likes

  • 11642 Views
  • 22 replies
  • 0 likes

Solved!! Delete Facebook Account, But Keep Spotify

Having Spotify so tightly linked to a Facebook account is a pain my ass. All I want is to be able to permanently delete my Facebook account but still be able to use Spotify... How do I do this?

Casual Listener

Having Spotify so tightly linked to a Facebook account is a pain my ass. All I want is to be able to permanently delete my Facebook account but still be able to use Spotify... How do I do this?

12178804923

Newbie

79524 Views

21 replies

21 likes

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  • 21 replies
  • 21 likes

Solved!! Frustrated - reset password not taking

I've gone around and around on this a couple times. Go to login, put in the info, it doesn't recognize, request password reset, do that, try again. Repeat. I can log into the site, but not into the program. Even went into my profile and changed my pa...

Casual Listener

I've gone around and around on this a couple times.  Go to login, put in the info, it doesn't recognize, request password reset, do that, try again. Repeat.  I can log into the site, but no...

Ohioredski

Newbie

13138 Views

42 replies

1 likes

  • 13138 Views
  • 42 replies
  • 1 likes

Solved!! How do I cancel a free trial?

I am following the instructions https://www.spotify.com/us/help/faq/tech/secondary-account-created/ because Im still logged into my original account at work. Hopefully I can use it to delink the new account that is connected to my facebook and link f...

Visitor

I am following the instructions https://www.spotify.com/us/help/faq/tech/secondary-account-created/ because Im still logged into my original account at work. Hopefully I can use it to delink the new ...

joanne4444

Casual Listener

212820 Views

64 replies

14 likes

  • 212820 Views
  • 64 replies
  • 14 likes

Solved!! If Spotify is now free, why am I being charged £9.99

I have just checked my PayPal account and have noticed £9.99 has been taken by Spotify. I have not been charged for the past couple of months and I assumed this was because Spotify is now free? I was informed of this by an ad on my laptop on Spotify....

Newbie

I have just checked my PayPal account and have noticed £9.99 has been taken by Spotify. I have not been charged for the past couple of months and I assumed this was because Spotify is now free? I was...

user-removed

Not applicable

47413 Views

61 replies

1 likes

  • 47413 Views
  • 61 replies
  • 1 likes

Incorrect (and slightly embarassing) top artists

Hi there On my spotify profile, my top artists are constantly wrong and feature artists I never listen to - and that don't feature in any of my playlists. Why is this happening and what can I do to fix it, it's starting to damage my street cred I hat...

Casual Listener

Hi there On my spotify profile, my top artists are constantly wrong and feature artists I never listen to - and that don't feature in any of my playlists. Why is this happening and what can I do to...

Macgyver7

Regular

62810 Views

84 replies

18 likes

  • 62810 Views
  • 84 replies
  • 18 likes

Solved!! Remove Facebook from Spotify account.

i want to login using a spotify account and not facebook. i login using facebook and have a premium account. i dont want to lose my starred tracks and my playlists. is it possible to remove your facebook info and create a spotify account and keep sta...

Visitor

i want to login using a spotify account and not facebook. i login using facebook and have a premium account. i dont want to lose my starred tracks and my playlists.    is it possible to r...

shagrath

Casual Listener

33980 Views

19 replies

0 likes

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  • 19 replies
  • 0 likes

Use Visa Gift Card for premium subscription?

Hello, I would like to use a Visa gift card I have to pay for my premium subscription. Is that currently possible? Thanks.

Newbie

Hello,   I would like to use a Visa gift card I have to pay for my premium subscription. Is that currently possible?   Thanks.

DavidMusgrave

Newbie

11149 Views

5 replies

7 likes

  • 11149 Views
  • 5 replies
  • 7 likes

Solved!! Can't play offline with Premium?

Hey spotify I have a Premium Account but Im not able to listen offline 

Casual Listener

Hey spotify   I have a Premium Account but Im not able to listen offline 

mulenth

Newbie

158650 Views

39 replies

8 likes

  • 158650 Views
  • 39 replies
  • 8 likes

Solved!! Login failure

Hi,I was suddenly thrown out of Spotify.When I try to logon I get the message that it is the wrong username/password. But that is not the case since I use the Facebook login info. And I am currently logged on to FB. I even tried to log off FB and log...

Newbie

Hi, I was suddenly thrown out of Spotify. When I try to logon I get the message that it is the wrong username/password. But that is not the case since I use the Facebook login info. And I am curren...

BrightChen

Casual Listener

27619 Views

34 replies

0 likes

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  • 34 replies
  • 0 likes

Tengo cuenta Premium y aparece Free

Hola, el pasado 1 de Marzo me di de alta en Spotify Premium a través de mi operador de red Yoigo. Ha funcionado 3 días y ayer, al iniciar sesión, me sale como si fuera Spotify Free. En mi factura aparece Spotify Premium activado; así como en mi perfi...

Casual Listener

Hola, el pasado 1 de Marzo me di de alta en Spotify Premium a través de mi operador de red Yoigo. Ha funcionado 3 días y ayer, al iniciar sesión, me sale como si fuera Spotify Free. En mi factura a...

maribellaredo1

Newbie

20841 Views

36 replies

4 likes

  • 20841 Views
  • 36 replies
  • 4 likes

redeem code

Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?

Casual Listener

Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?

julieta_loza09

Newbie

8415 Views

18 replies

1 likes

  • 8415 Views
  • 18 replies
  • 1 likes

cambiar cuenta suscripcion

Hola! Tengo una suscripcion premium y me gustaria cambiarla a otra cuenta de spotify asociada a otro email que es el que ahora uso. Gracias.

Newbie

Hola! Tengo una suscripcion premium y me gustaria cambiarla a otra cuenta de spotify asociada a otro email que es el que ahora uso. Gracias.

WasteYrTime

Newbie

18984 Views

2 replies

1 likes

  • 18984 Views
  • 2 replies
  • 1 likes

Solved!! Spotify Premium keeps taking money despite being cancelled and standing order removed.

Hey, I've tried multiple times to cancel my account but each time it hasn't worked. I tried to cancel back at the end of 2011 but money kept coming from my account, and again in February I tried to cancel my subscription, but in March I was still cha...

Newbie

Hey,   I've tried multiple times to cancel my account but each time it hasn't worked. I tried to cancel back at the end of 2011 but money kept coming from my account, and again in February I t...

Myquilmadeit

Newbie

26202 Views

27 replies

5 likes

  • 26202 Views
  • 27 replies
  • 5 likes

Error with payment

I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net before with no problems. The card has not expired. Payment...

Regular

 I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net b...

osornios

Spotify Star

7559 Views

7 replies

1 likes

  • 7559 Views
  • 7 replies
  • 1 likes

Solved!! Duplicate Account?

Dear People at Spotify, It seems I have one account with spotify directly and another one with my facebook-ID? Strange thing is: I logged in with my 'normal' account to renew my premium, but it seems that it has been booked on an account i can only g...

Visitor

Dear People at Spotify,    It seems I have one account with spotify directly and another one with my facebook-ID?   Strange thing is: I logged in with my 'normal' account to renew ...

ingy1973

Casual Listener

29666 Views

207 replies

2 likes

  • 29666 Views
  • 207 replies
  • 2 likes

changing premium account to students account

HELP ! i have a spotify premium account but I've recently become a student. I have an NUS card but how can I apply the student discount to my existing account ?

Casual Listener

HELP ! i have a spotify premium account but I've recently become a student.   I have an NUS card but how can I apply the student discount to my existing account ?    

FAtia

Newbie

230266 Views

72 replies

2 likes

  • 230266 Views
  • 72 replies
  • 2 likes

Solved!! Spotify Premium in Romania ?

Users in Austria, Belgium, Estonia, Germany, Greece, Italy, Poland, Portugal, Romania and Switzerland can use Spotify, but only under the Premium service. Firstly,I couldn't sign up in any way with me being from Romania,so I created a free account wi...

Visitor

Users in Austria, Belgium, Estonia, Germany, Greece, Italy, Poland, Portugal, Romania and Switzerland can use Spotify, but only under the Premium service.   Firstly,I couldn't sign up in any...

srares

Regular

71772 Views

68 replies

2 likes

  • 71772 Views
  • 68 replies
  • 2 likes

Rules regarding suspicious streaming.

Since some people have had accounts deleted for streaming certain tracks or artists an unusual number of times, will someone please tell me what "unusually high streaming is?" For example, is it listening to a song hourly like on top 40 radio or is i...

Casual Listener

Since some people have had accounts deleted for streaming certain tracks or artists an unusual number of times, will someone please tell me what "unusually high streaming is?"   For example, is ...

M3ntally-iLL

Newbie

3498 Views

3 replies

0 likes

  • 3498 Views
  • 3 replies
  • 0 likes