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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

780536 Views

18 replies

29 likes

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Solved!! Log in- error 408

I have problems to log in on my app- and I do not want to use my facebook account.. I got error 408? What should I do? I can log in on my computer.

Newbie

I have problems to log in on my app- and I do not want to use my facebook account.. I got error 408? What should I do? I can log in on my computer.

im_tired2000

Casual Listener

140284 Views

333 replies

7 likes

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Solved!! Cancellation Problems

Decided to cancel my Spotify Premium trial, and when I get to the verification page, it says my password is incorrect, even though I typed in the same password. I haven't had any response from support. I'd rather not be charged. Someone help please.

Casual Listener

Decided to cancel my Spotify Premium trial, and when I get to the verification page, it says my password is incorrect, even though I typed in the same password. I haven't had any response from suppor...

fck6099

Casual Listener

14671 Views

86 replies

7 likes

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Solved!! How can I keep Facebook deactivated?

Okay, so I want to keep my facebook deactivated, but when I log into Spotify it reactivates my Facebook. Is there a way to keep Facebook deactivated and use spotify? I don't mind even linking my account with a new facebook account that has no friends...

Casual Listener

Okay, so I want to keep my facebook deactivated, but when I log into Spotify it reactivates my Facebook. Is there a way to keep Facebook deactivated and use spotify?   I don't mind even linkin...

jbtparsons

Newbie

256162 Views

54 replies

3 likes

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Solved!! Can't change country

I moved to Germany and cannot change my country in my profile. Here's what happens every time: When I change my country to Germany from the US (including postal code, or not, I've tried both ways) and update it tells my email address is being used by...

Casual Listener

I moved to Germany and cannot change my country in my profile.  Here's what happens every time:  When I change my country to Germany from the US (including postal code, or not, I've tried b...

hinearia6

Newbie

5850 Views

17 replies

0 likes

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Solved!! i can't use facebook at work

hello, my spotify acount is sync by facebook but i cant use facebook at work and also can't use spotify at work because facebook is blocked by proxy of my enterprise . Can I "unsync" my acount with facebook to be able to use it at work ansd also taki...

Newbie

hello, my spotify acount is sync by facebook but i cant use facebook at work and also can't use spotify at work because facebook is blocked by proxy of my enterprise . Can I  "unsync" my a...

ValyWanKenobi

Newbie

11015 Views

4 replies

2 likes

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**How to update payment info and change payment options.!***

This seems to get lost in multiple threads so ill post it here. Go to https://www.spotify.com/uk/account/profile/ and look under Country. Youll notice a link to edit payment info.Other countries that are not the United Kingdom can just go to their sp...

Gig Goer

This seems to get lost in multiple threads so ill post it here.   Go to https://www.spotify.com/uk/account/profile/  and look under Country.  Youll notice a link to edit payment...

jimmason412

Casual Listener

47654 Views

3 replies

2 likes

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Visa Declined

When attempting to renew my subscript I am getting the error: "Declined, please check or change payment details." I am in the US. It is a VISA. I called my bank and I have no holds, and am cleared for e-commerce or foreign purchases. They lady at my ...

Newbie

When attempting to renew my subscript I am getting the error: "Declined, please check or change payment details."   I am in the US. It is a VISA. I called my bank and I have no holds, an...

tati_arg

Newbie

7039 Views

14 replies

6 likes

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  • 14 replies
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I'm being overcharged

This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription would cost me $9.99. For the past few months, when I w...

Newbie

This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription wou...

Jeannie3

Newbie

3413 Views

12 replies

3 likes

Premium
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Wrong Facebook Email Associated WIth My Account

Hi!- When I signed up, the wrong email address is linked with my account. It is not my current FB email address, but one I used a long time ago (and is no longer working). How do I fix this?

Casual Listener

Hi!- When I signed up, the wrong email address is linked with my account. It is not my current FB email address, but one I used a long time ago (and is no longer working).    How do I f...

colonelblighty

Newbie

8565 Views

14 replies

0 likes

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Wrong email address and forgotton password help!

Just signed up to Spotify, i've forgotton my password and noticed that i've put the wrong email address in so can't change my password!Could admin change my email address please? have filled in a contact form, but i'm worried i won't get an email sen...

Visitor

Just signed up to Spotify, i've forgotton my password and noticed that i've put the wrong email address in so can't change my password! Could admin change my email address please? have filled in a c...

forevasmiles

Newbie

5663 Views

4 replies

0 likes

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Solved!! If I cancel my subscription, will it last until it has to be charge again?

I was wondering. If I cancelled my £9.99/month subscription NOW, will I still have spotify premium until the time is up? Or will I not have it at all after I cancel it?

Casual Listener

I was wondering. If I cancelled my £9.99/month subscription NOW, will I still have spotify premium until the time is up? Or will I not have it at all after I cancel it?  

Skullpro

Casual Listener

104479 Views

10 replies

4 likes

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  • 10 replies
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Change language set up

The language set up on my account is not the proper one. Anyone who knows how to change the language?

Newbie

The language set up on my account is not the proper one. Anyone who knows how to change the language?

BigFurryMonster

Regular

93073 Views

81 replies

5 likes

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  • 81 replies
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Cant´t change my credit card!

Hi! I have a new credit card and I´m trying to change the information on my Spotify-page. But I cant! When I try to press "change payment method or credit card details" nothing happens. I never come to another page! Can someone help me? /Liselott

Casual Listener

Hi! I have a new credit card and I´m trying to change the information on my Spotify-page. But I cant! When I try to press  "change payment method or credit card details" nothing happens. I n...

kortjames

Newbie

4069 Views

16 replies

0 likes

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Solved!! Contact number for Spotify in the UK? My CC charged £334.95 last month

and my account now not accessible! Obviously some sort of fraud but the multiple charges of £50, £25 and £9.99 all have my spotify username against them on my credit card statement, exactly the same as my normal charge of £4.99. I need to contact Spo...

Regular

 and my account now not accessible!   Obviously some sort of fraud but the multiple charges of £50, £25 and £9.99 all have my spotify username against them on my credit card statement, ex...

RondaG

Newbie

69361 Views

89 replies

0 likes

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gift card delivery time

I bought a gift card for a friend and set it to be delivered via email on a certain date. Is there a certain time during that day that it will be emailed to him? Will I receive an additional email confirming that he received the gift card?

Newbie

I bought a gift card for a friend and set it to be delivered via email on a certain date.  Is there a certain time during that day that it will be emailed to him? Will I receive an additional em...

nosdrahcir19

Newbie

4210 Views

11 replies

6 likes

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  • 11 replies
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Solved!! Moved abroad permanently

Hi, I moved from the Netherlands to the UK. My Free Account stopped working. Will it start working again by changing country to UK and entering details of a UK payment card? Thx, Toni

Casual Listener

Hi,   I moved from the Netherlands to the UK. My Free Account stopped working. Will it start working again by changing country to UK and entering details of a UK payment card?   Thx...

toni_a

Casual Listener

8213 Views

12 replies

0 likes

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Solved!! Spotify won't let me log in

It's nothing to do with firewall, simply when the little box comes up and tells me to log in I enter my facebook username and facebook password and it says they are incorrect. I have tried numerous other combinations of what it could be. I then follo...

Casual Listener

It's nothing to do with firewall, simply when the little box comes up and tells me to log in I enter my facebook username and facebook password and it says they are incorrect. I have tried numerous o...

Blandaxt

Casual Listener

100369 Views

45 replies

4 likes

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Solved!! Signed up for 30-Days Free Trial, credit card got charged immediately!

Hi, I signed up for a 30 day trial one week ago and my credit card got charged 9.99 bucks immediately.I wrote an email to Spotify support 7 days ago but still got no answer. Of course I checked my spam folder. I'm a happy rdio.com customer but I thou...

Newbie

Hi,   I signed up for a 30 day trial one week ago and my credit card got charged 9.99 bucks immediately. I wrote an email to Spotify support 7 days ago but still got no answer. Of course I ch...

aliseji

Newbie

4547 Views

39 replies

0 likes

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  • 39 replies
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Solved!! Can't sign-up/subscribe

I first tried to sign up with a new account on 04/04/2013 and have tried today as well, 05/04/2013 but I can't seem to sign up. I get a message saying the username and/or email address is already taken. This includes bashing random letters and number...

Newbie

I first tried to sign up with a new account on 04/04/2013 and have tried today as well, 05/04/2013 but I can't seem to sign up. I get a message saying the username and/or email address is already tak...

Harpal1

Newbie

51090 Views

7 replies

4 likes

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  • 7 replies
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He comprado tarjeta regalo y no le ha llegado al beneficiario

Hola, Entré con mi código de Usuario en Spotify y compré una tarjeta regalo de 12 meses. La tarjeta no ha llegado al destinatario y he comprobado con él que la dirección de email era la correcta. Sin embargo a mí sí me ha llegado un mensaje con el re...

Newbie

Hola, Entré con mi código de Usuario en Spotify y compré una tarjeta regalo de 12 meses. La tarjeta no ha llegado al destinatario y he comprobado con él que la dirección de email era la correcta. ...

Ariel09

Newbie

2146 Views

6 replies

0 likes

Premium
  • 2146 Views
  • 6 replies
  • 0 likes