Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi @Jaskinner25 thanks for posting in the Spotify Community!
Would you be able to check the username on one of your Spotify premium receipts just to make sure you're logging in with the correct user name. If you usually login through facebook it'll be a 10 digit number, otherwise it'll be an email or the name part of an email (probably the latter).
If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.
Suggested posts
Let's introduce ourselves!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…
Staff / Moderator/ 2 years ago in Social & Random