Being charged per month

[Callimaterniak]

My card keeps being charged 10$ a month. Checked my account and I have a free account, no premium. Called my bank and they cannot do anything about it besides give me a whole new card. How do I get in contact with someone from Spotify?! Noticed this has been going on for months.

[Jacob]

Hey @Callimaterniak, welcome to the Spotify Community!

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂