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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76731 Views

28 replies

0 likes

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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94927 Views

9 replies

2 likes

Account
Login
  • 94927 Views
  • 9 replies
  • 2 likes

Solved!! Songs are not showing up on my timeline

the songs im listening to are not being posted to my facebook timeline its only in my facebook activity log

Casual Listener

the songs im listening to are not being posted to my facebook timeline its only in my facebook activity log 

dinomight

Spotify Star

1063 Views

5 replies

0 likes

  • 1063 Views
  • 5 replies
  • 0 likes

Someone is playing music on my computer that isn't me

Shows a Spotify Web Player under devices on desktop app and no matter if i change my password or use the sign out all devices on the website it still shows up and he continues do what he wants. HELP!

Casual Listener

Shows a Spotify Web Player under devices on desktop app and no matter if i change my password or use the sign out all devices on the website it still shows up and he continues do what he wants. HELP!

Valor

Casual Listener

379 Views

2 replies

0 likes

Account
  • 379 Views
  • 2 replies
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Solved!! Cobrança indevida

Apareceu uma cobrança de um parceiro de vocês na minha fatura de cartão de crédito cadastro no Spotify que eu NÃO autorizei e nem solicitei serviço.Esse parceiro é o EBANX. Solicito o estorno com urgência senão cacelarei a minha conta Premium do Spot...

Casual Listener

Apareceu uma cobrança de um parceiro de vocês na minha fatura de cartão de crédito cadastro no Spotify que eu NÃO autorizei e nem solicitei serviço. Esse parceiro é o EBANX. Solicito o estorno com u...

Bittencourt

Spotify Star

1698 Views

9 replies

0 likes

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  • 9 replies
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Superuser Contribution Managing Artist Account

I went through CD Baby to get my music on Spotify, so I'm not sure if this means I have an artist account made for me by CD Baby since my music is now on there and how I would go about logging in and managing it. Also, would there be a way to merge m...

Newbie

I went through CD Baby to get my music on Spotify, so I'm not sure if this means I have an artist account made for me by CD Baby since my music is now on there and how I would go about logging in and...

franciscocanas

Newbie

6193 Views

5 replies

2 likes

Account
  • 6193 Views
  • 5 replies
  • 2 likes

Superuser Contribution Logging in via Facebook with my userdata, seeing account of someone else

I have a rather odd and, it seemt to me, serious security problem: A Facebook-friend sent me a Spotify playlist as a link. I followed the link, and it sent me to the spotify homepage where I had to log in. As I registered via Facebook, I simply click...

Visitor

I have a rather odd and, it seemt to me, serious security problem: A Facebook-friend sent me a Spotify playlist as a link. I followed the link, and it sent me to the spotify homepage where I had to l...

Julian

Moderator

332 Views

1 replies

0 likes

Account
Login
Security
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not adding a family member

Hi I'm trying to add a family member to my Spotify family account. Every time I open the invitation in my son's email account, and click I get a 502 error and nothing happens? Or it asks him to sign up to Spotify. Then I enter my account details and...

Newbie

Hi    I'm trying to add a family member to my Spotify family account.    Every time I open the invitation in my son's email account, and click <accept invitation> I get ...

Julian

Moderator

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
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Superuser Contribution Adding a family member

Not happy with Spotify at the moment, upgraded from a premium account to family and two of the family can't log on or even get set up... why is there not a help phone number?

Newbie

Not happy with Spotify at the moment, upgraded from a premium account to family and two of the family can't log on or even get set up... why is there not a help phone number?

Julian

Moderator

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will the 30 day free trial really come after the first 7 day trial?

Hi everyone, I'm new to Spotify. Today is the last day of my 7 day free trial. I recieved an email offering another 30 day free trial. So I took it with my payment details. But what I found after the signing up is "Your purchase is complete. A receip...

Newbie

Hi everyone, I'm new to Spotify. Today is the last day of my 7 day free trial. I recieved an email offering another 30 day free trial. So I took it with my payment details. But what I found after the...

Julian

Moderator

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Access to music

When I log in, the page does not have any option to start music. I only allows me to view my settings or subscribe to the premium account. How do I get to my music?!!!The help directions tell me to go to the search bar, there isn't one. If I can't ac...

Casual Listener

When I log in, the page does not have any option to start music.  I only allows me to view my settings or subscribe to the premium account.  How do I get to my music?!!! The help direction...

Maxim

Spotify Star

515 Views

4 replies

0 likes

  • 515 Views
  • 4 replies
  • 0 likes

Superuser Contribution Changed emailadress, how to convert to the new one?

Hi, I changed Internet provider and phone operation company. My older email is no longer working and I have forgotten my password. I can access Spotify through Facebook. I got a new email adress.When I try to change emailadress I am sent to FB where ...

Newbie

Hi, I changed Internet provider and phone operation company. My older email is no longer working and I have forgotten my password. I can access Spotify through Facebook. I got a new email adress.When...

Julian

Moderator

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot start session on iPhone although username and password are correct

Cannot start session on iPhone although username and password are correct and allow me to start session in computer, any help?

Newbie

Cannot start session on iPhone although username and password are correct and allow me to start session in computer, any help?

Julian

Moderator

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Why No discount for Students Ireland ?

Hi everyone I seen that Spotify offer 4.99 a month for US students only and was wondering why ?Google Play, Apple Music and Tidal said they would give me it for 4.99 a month and have better ways to contact customer service. Why none from Spotify? Tha...

Newbie

Hi everyone I seen that Spotify offer 4.99 a month for US students only and was wondering why ? Google Play, Apple Music and Tidal said they would give me it for 4.99 a month and have better ways ...

yetty-adunni

Newbie

2224 Views

5 replies

1 likes

Account
  • 2224 Views
  • 5 replies
  • 1 likes

Superuser Contribution No puedo entrar a mi cuenta!!!

hola no puedo acceder a mi cuenta de spotify, yo iniciaba sesion desde mi cuenta de facebook acababa de hacer mi pago a cuenta premium y por la tarde ya no pude entrar eh intentado de mil maneras hasta cambie mi correo de facebook porque el correo co...

Newbie

hola no puedo acceder a mi cuenta de spotify, yo iniciaba sesion desde mi cuenta de facebook acababa de hacer mi pago a cuenta premium y por la tarde ya no pude entrar eh intentado de mil maneras has...

AlejandroMendez

Newbie

575 Views

2 replies

0 likes

  • 575 Views
  • 2 replies
  • 0 likes

Someone uses my user

Someone else uses my account. How can i remove them from there? I have tried to change password, but it does not work.I have premium

Newbie

Someone else uses my account. How can i remove them from there? I have tried to change password, but it does not work. I have premium

Robert_W

Community Legend

285 Views

1 replies

0 likes

Security
  • 285 Views
  • 1 replies
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Superuser Contribution Find old Spotify account

Hello!I have an old spotify account that i no longer have acces to. It´s registred to an old email adress to so I can´t ask for a new password.I REALLY want to have my old lists and specially one song that i can´t remember and find! Can you help me?

Newbie

Hello! I have an old spotify account that i no longer have acces to. It´s registred to an old email adress to so I can´t ask for a new password. I REALLY want to have my old lists and specially one...

Julian

Moderator

10969 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Wrong email

Hi, when i start spotify, i put wrong email adress to the phone and active spotify premium, now i am logged in spotify in phone, but i cannot log in computer and make changes, so i know only nick name, because i forgot password(i cannot change withou...

Newbie

Hi,   when i start spotify, i put wrong email adress to the phone and active spotify premium, now i am logged in spotify in phone, but i cannot log in computer and make changes, so i know only...

Julian

Moderator

361 Views

1 replies

0 likes

Login
Premium
  • 361 Views
  • 1 replies
  • 0 likes

Credit card stolen

My credit card got stolen and my suscription can't get payed. I will have my replacement until april 8th. Is there a way to get in touch with Spotify and make them understand what's happening?

Newbie

My credit card got stolen and my suscription can't get payed. I will have my replacement until april 8th. Is there a way to get in touch with Spotify and make them understand what's happening?

SergeWintgens

Newbie

663 Views

3 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 663 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problema con pago para cuenta premium, doble cargo a tarjeta.

CADA MES ME HACEN DOBLE CARGO DE MI CUENTA FAMILIAR POR 149 PESOS MEXICANOS , AL SIGUIENTE MES SE ME LIBERA EL DINERO PERO TODO EL MES TENGO RETENIDA ESA CANTIDAD, QUE PUEDO HACER PARA QUE SOLO ME REALICEN UN CARGO?

Newbie

 CADA MES ME HACEN DOBLE CARGO DE MI CUENTA FAMILIAR POR 149 PESOS MEXICANOS , AL SIGUIENTE MES SE ME LIBERA EL DINERO PERO TODO EL MES TENGO RETENIDA ESA CANTIDAD, QUE PUEDO HACER PARA QUE SOLO...

Julian

Moderator

440 Views

1 replies

1 likes

  • 440 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium upgrade not working on phone

Hi, I had a premium account but changed credit cards. Without payment I was reverted back to free subscription.I have since upgraded again to premium and recieved the recipet. When I login online it says I am premium BUT won't work on my phone. I hav...

Newbie

Hi,  I had a premium account but changed credit cards.  Without payment I was reverted back to free subscription. I have since upgraded again to premium and recieved the recipet.   ...

Julian

Moderator

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to find login to my premium for family account

I set-up a premium for family account for me and my wife, but whatever login I use, I'm unable to find the account that is able to manage the family account. Please help! I've tried everything.

Newbie

I set-up a premium for family account for me and my wife, but whatever login I use, I'm unable to find the account that is able to manage the family account. Please help! I've tried everything.

Julian

Moderator

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes