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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14853 Views

7 replies

11 likes

Security
  • 14853 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554358 Views

991 replies

116 likes

Account
  • 554358 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

I've been removed from my subscription

Hi, i live in brazil under the Postal Code 40290-030,i received this email saying that i needed to confirm my adress postal code so i could stay under my familiar subscription... i followed all the email instructions, confirmed my adress, but still i...

Regular

Hi, i live in brazil under the Postal Code 40290-030, i received this email saying that i needed to confirm my adress postal code so i could stay under my familiar subscription... i followed all the...

Adict0

Regular

635 Views

4 replies

0 likes

  • 635 Views
  • 4 replies
  • 0 likes

Superuser Contribution Conta premium não funciona

Contratei o plano premium, o pagamento foi feito e confirmado, mas continuo com apenas às vantagens da conta free, preciso saber como fazer pra resolver esse problema..

Newbie

Contratei o plano premium, o pagamento foi feito e confirmado, mas continuo com apenas às vantagens da conta free, preciso saber como fazer pra resolver esse problema..

AndyJoel

Spotify Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Código Postal Incorrecto

Hola, Mi hija me suscribió al Plan Familiar desde junio del año pasado, ahora me pidieron confirmar el Código Postal y me equivoqué en el número, ahora no puedo ingresar y, aún cuando mi hija me mandó otra invitación, me sigue negando el acceso. Qué ...

Newbie

Hola,   Mi hija me suscribió al Plan Familiar desde junio del año pasado, ahora me pidieron confirmar el Código Postal y me equivoqué en el número, ahora no puedo ingresar y, aún cuando mi hij...

AndyJoel

Spotify Legend

5691 Views

3 replies

0 likes

  • 5691 Views
  • 3 replies
  • 0 likes

Solved!! Delete shared playlist?

Hey there! What actually happens when I delete a shared playlist? Will it still be available for the people I have shared it with? Do I just remove it locally? Thanks,Daniel

Casual Listener

Hey there!   What actually happens when I delete a shared playlist? Will it still be available for the people I have shared it with? Do I just remove it locally? 😕   Thanks, Daniel

Rampage77

Casual Listener

68853 Views

15 replies

0 likes

  • 68853 Views
  • 15 replies
  • 0 likes

Unable to reset password

I put in my username, and it sends the password reset, but I never get the email. I used to use one of my emails with that account, but now it says "that account is not active." I just made a new account (free) with that email address and it worked, ...

Visitor

I put in my username, and it sends the password reset, but I never get the email. I used to use one of my emails with that account, but now it says "that account is not active."  I just made a n...

user-removed

Not applicable

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Unknown PS4 device

I use Spotify on mobile phone and PC.But my spotify shows that there is a PS4-056 connected.I haven't got PS4.So I logged out and changed my password from all devices.But it still appears.How can i solve this problem?

Visitor

I use Spotify on mobile phone and PC.But my spotify shows that there is a PS4-056 connected.I haven't got PS4.So I logged out and changed my password from all devices.But it still appears.How can i s...

superas007

Newbie

1298 Views

4 replies

2 likes

Account
Login
  • 1298 Views
  • 4 replies
  • 2 likes

Plan familiar

Hola.Mi hija y yo teníamos una cuenta premium cada uno.Ahora mi hija ha contratado la cuenta familiar y me ha invitado a mi y a su madre.El problema es que a mi no me llega su invitación aunque lo ha intentado varias veces.

Newbie

Hola. Mi hija y yo teníamos una cuenta premium cada uno. Ahora mi hija ha contratado la cuenta familiar y me ha invitado a mi y a su madre. El problema es que a mi no me llega su invitación aunque...

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes

Solved!! Gifting Premium internationally

Hi there,I live in Australia, and I wish to gift a Premium gift card to a friend who lives in Canada. I'm aware that since content licencing varies by country, eCards are tied to the country in which they are purchased.I've found some dated posts fro...

Visitor

Hi there, I live in Australia, and I wish to gift a Premium gift card to a friend who lives in Canada. I'm aware that since content licencing varies by country, eCards are tied to the country in whi...

user-removed

Not applicable

3120 Views

2 replies

0 likes

Account
Premium
Subscription
  • 3120 Views
  • 2 replies
  • 0 likes

Plan familiar

Buenas, yo vivía en Brasil y me hice premium allá, luego vine a Bolivia y mi hermano abrió un plan familiar, me mando la invitación pero no puedo unirme porque mi cuenta esta registrada en Brasil. Ayudaaa

Casual Listener

Buenas, yo vivía en Brasil y me hice premium allá, luego vine a Bolivia y mi hermano abrió un plan familiar, me mando la invitación pero no puedo unirme porque mi cuenta esta registrada en Brasil. Ay...

231 Views

0 replies

0 likes

Account
  • 231 Views
  • 0 replies
  • 0 likes

Unirme a un plan familiar

Buenas, yo vivía en Brasil y me hice premium allá, luego vine a Bolivia y mi hermano abrió un plan familiar, me mando la invitación pero no puedo unirme porque mi cuenta esta registrada en Brasil. Ayudaaa

Casual Listener

Buenas, yo vivía en Brasil y me hice premium allá, luego vine a Bolivia y mi hermano abrió un plan familiar, me mando la invitación pero no puedo unirme porque mi cuenta esta registrada en Brasil. Ay...

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

Não consigo pagar

Boa noite, venho colocar minha reclamação aqui pois não consigo em mais nenhum lugar, não consigo pagar pois meus 4 cartões não passam, ela diz que está um dia ruim para TODOS ELES. Enfim, quero minha conta premium o mais rápido !Agradeço

Newbie

Boa noite, venho colocar minha reclamação aqui pois não consigo em mais nenhum lugar, não consigo pagar pois meus 4 cartões não passam, ela diz que está um dia ruim para TODOS ELES. Enfim, quero minh...

user-removed

Not applicable

451 Views

2 replies

0 likes

Premium
  • 451 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have a premium account which works on my cell but on my computer it says that I do not have one

I have a premium account which works on my cell but on my computer it says that I do not have one and i'm hereing all the irritating commericials even though I pay and am a member. what should i do?

Newbie

I have a premium account which works on my cell but on my computer it says that I do not have one and i'm hereing all the irritating commericials even though I pay and am a member. what should i do?

MonicaM_Bogota

Roadie

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Facebook and Spotify

So i connect the wrong facebook acount into my spotify, then i saw that and disconect it and connected my own. BUT the name and picture of the las facebook acount is still there. HELP

Newbie

So i connect the wrong facebook acount into my spotify, then i saw that and disconect it and connected my own. BUT the name and picture of the las facebook acount is still there. HELP 

milanverbraeken

Casual Listener

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Being charged per month

My card keeps being charged 10$ a month. Checked my account and I have a free account, no premium. Called my bank and they cannot do anything about it besides give me a whole new card. How do I get in contact with someone from Spotify?! Noticed this ...

Newbie

My card keeps being charged 10$ a month. Checked my account and I have a free account, no premium. Called my bank and they cannot do anything about it besides give me a whole new card. How do I get i...

Jacob

Community Legend

320 Views

1 replies

0 likes

Security
  • 320 Views
  • 1 replies
  • 0 likes

I've been hacked

My account has been hacked and is being used by another person. They changed my password and email address. Help!

Newbie

My account has been hacked and is being used by another person. They changed my password and email address. Help!

Jacob

Community Legend

300 Views

1 replies

0 likes

Account
Security
  • 300 Views
  • 1 replies
  • 0 likes

Paguei pelo serviço Premium e não foi ainda liberado

Paguei os 3 meses de serviço do spotify dia19/03 e dia 22/03 recebi a confirmação de pagamento do EBANX. Pedido Spotify código 269304643084-1­ já se passou mais de cinco dias úteis, uma semana que já se passa e eu não consigo escutar músicas pelo pre...

Newbie

Paguei os 3 meses de serviço do spotify dia19/03 e dia 22/03 recebi a confirmação de pagamento do EBANX. Pedido Spotify código 269304643084-1­ já se passou mais de cinco dias úteis, uma semana que já...

PatriciaReginaM

Newbie

599 Views

4 replies

2 likes

Premium
  • 599 Views
  • 4 replies
  • 2 likes

My band already has an account??

My band that has been dormant since 2007 somehow has a spotify account, complete with an album we made in 2005 that is also available on iTunes. We are currently working on putting out new music, but can't figure out who made the account, or how to a...

Newbie

My band that has been dormant since 2007 somehow has a spotify account, complete with an album we made in 2005 that is also available on iTunes. We are currently working on putting out new music, but...

227 Views

0 replies

0 likes

Account
Login
Other
  • 227 Views
  • 0 replies
  • 0 likes

Lesia kuzma normal thing

normal thing happens with me Lesia kuzma normal thing happens with me Lesia kuzma normal thing happens with me Lesia kuzma normal thing happens with me Lesia kuzma normal thing happens with meLesia kuzma normal thing Lesia kuzma normal thing Lesia ku...

Casual Listener

 normal thing happens with me Lesia kuzma normal thing happens with me Lesia kuzma normal thing happens with me Lesia kuzma normal thing happens with me Lesia kuzma normal thing happens with meL...

176 Views

0 replies

0 likes

  • 176 Views
  • 0 replies
  • 0 likes

Deutsch: Habe Premium, kann aber nicht weiterschslten

Hallo Zusammen,Habe mir mit einem Gutschein mein Spotify von Free auf Premium aufgerüstet.Ich höre aktuell komplett ohne Werbung allerdings kann ich meine Playlist nicht weiterschalten nach ca. 5 Liedern. Ebenso läuft die Playlist immer auf Shuffle. ...

Newbie

Hallo Zusammen, Habe mir mit einem Gutschein mein Spotify von Free auf Premium aufgerüstet. Ich höre aktuell komplett ohne Werbung allerdings kann ich meine Playlist nicht weiterschalten nach ca....

Nico199

Newbie

504 Views

2 replies

0 likes

Account
Free
Premium
Unlimited
  • 504 Views
  • 2 replies
  • 0 likes

quiero configurar mi cuenta actual de spotify con facebook.

Hola,He tenido problemas con mi cuenta, ya que anteriormente tenía una cuenta de spotify gratis sincronizada con facebook que no recordaba que tenía. Ahora que me he suscrito al plan familiar, hice otra cuenta en spotify, es por eso que quiero config...

Newbie

Hola, He tenido problemas con mi cuenta, ya que anteriormente tenía una cuenta de spotify gratis sincronizada con facebook que no recordaba que tenía. Ahora que me he suscrito al plan familiar, hice...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes