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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422582 Views
  • 965 replies
  • 108 likes
  • Account
  • 422582 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187204 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187204 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103793 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103793 Views
  • 70 replies
  • 10 likes

Superuser Contribution How Can I share a playlist with specific people only?

Hi, I like to create very custom playlists for small groups of 1 to 10 or 20 people only. How can I share a playlist in this way?

  • Casual Listener
  • Hi,   I like to create very custom playlists for small groups of 1 to 10 or 20 people only.   How can I share a playlist in this way?
  • Alienboy
  • Casual Listener
  • 437 Views
  • 2 replies
  • 0 likes
  • Other
  • 437 Views
  • 2 replies
  • 0 likes

Solved!! Spotify available in Egypt?

Hi there,my daughter wants to go on holiday to Egypt. Can she use her premium account over there?Regards,tv

  • Regular
  • Hi there, my daughter wants to go on holiday to Egypt. Can she use her premium account over there? Regards, tv
  • tvwmd
  • Regular
  • 2372 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 2372 Views
  • 2 replies
  • 0 likes

My playlist was replaced by someone else's playlists

Hi! I was just listening music on Spotify... and suddenly, my playlists and music was gone. They were replaced with music that I dont like and I dont listen. Is there anything i can do? I have already changed the password and so on. But is there any ...

  • Newbie
  • Hi!   I was just listening music on Spotify...   and suddenly, my playlists and music was gone. They were replaced with music that I dont like and I dont listen.   Is there anyth...
  • giambusso-us
  • Casual Listener
  • 385 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 385 Views
  • 1 replies
  • 0 likes

Spotify on ipod touch 4th gen

Can u still download spotify on an ipod touch 4th generation?

  • Newbie
  • Can u still download spotify on an ipod touch 4th generation?
  • jnorris170
  • Community Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • Other
  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Somethings not right.

When i try to download something it tells me to get premium, but ive had premium for some time now and i just paid for it last week

  • Casual Listener
  • When i try to download something it tells me to get premium, but ive had premium for some time now and i just paid for it last week
  • Maria_B
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution I CAN NOT CONNECT

My spotfy was offline and closed out of nowhere (android) and now I can not connect anymore because it says I need to be online to connect

  • Newbie
  • My spotfy was offline and closed out of nowhere (android) and now I can not connect anymore because it says I need to be online to connect  
  • Maria_B
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con mi cuenta

Tenia Spotify Familiar y en la actualización del pago ya no me dejó usar mi cuenta por lo que tuve que usar otra. Ahora tengo dos cuentas... quisiera saber si pueden combinar mis dos cuentas.. Me quedé sin mis playlist y mi musica guardada y tengo qu...

  • Newbie
  • Tenia Spotify Familiar y en la actualización del pago ya no me dejó usar mi cuenta por lo que tuve que usar otra. Ahora tengo dos cuentas... quisiera saber si pueden combinar mis dos cuentas..  ...
  • Maria_B
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account won't login with my facebook login info

I have my account logged onto my laptop and my pc. I wanted to download spotify to my phone and use it but it won't access my account through my facebook account. It claims my facebook account is not connected to my spotify account. This has not been...

  • Casual Listener
  • I have my account logged onto my laptop and my pc. I wanted to download spotify to my phone and use it but it won't access my account through my facebook account. It claims my facebook account is not...
  • themuffinman743
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 228 Views
  • 2 replies
  • 0 likes

Superuser Contribution LISTA ALEATORIA

HACE 20 DIAS QUE MI LISTA DE REPRODUCCION ES ALEATORIA, ACABO DE VERIFICAR QUE TENGO PAGADO EL PREMIUM Y RECIÉN CERRÉ SESIÓN NUEVAMENTE Y NO PASA NADA. NO QUIERO ESCUCHAR MIS CANCIONES EN ALEATORIA QUE HAGO?

  • Newbie
  • HACE 20 DIAS QUE MI LISTA DE REPRODUCCION ES ALEATORIA, ACABO DE VERIFICAR QUE TENGO PAGADO EL PREMIUM Y RECIÉN CERRÉ SESIÓN NUEVAMENTE Y NO PASA NADA. NO QUIERO ESCUCHAR MIS CANCIONES EN ALEATORIA Q...
  • Maria_B
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

I have PlayStation Plus, suposed not commercials adds. But...

Hi, I have a suscription on PS Plus, No commercials were attached since on, but now I have had one from PS about the app on PS4, it is not suppose that Plus suscription on Playstation Network it is free of commercials? And for worst, everytime this c...

  • Newbie
  • Hi, I have a suscription on PS Plus, No commercials were attached since on, but now I have had one from PS about the app on PS4, it is not suppose that Plus suscription on Playstation ...
  • Lemannjphnson11
  • Newbie
  • 5926 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 5926 Views
  • 5 replies
  • 0 likes

Can't login using facebook account

When I try to login using Facebook it keeps saying an error occurred and to try again later. When I remove Spotify from Facebook and login again using the Spotify app, it will continue to Facebook forxing me to accept Spotify to access my details, bu...

  • Casual Listener
  • When I try to login using Facebook it keeps saying an error occurred and to try again later. When I remove Spotify from Facebook and login again using the Spotify app, it will continue to Facebook fo...
  • TOMM3KE
  • Casual Listener
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Cancel Premium account/cancelar conta

Tento cancelar minha conta premium a uma semana e não existe dentro do app qualquer instrução para tal. Ja pesquisei na internet e não tem dentro do app "desfazer conta" ou algo semelhante.gostaria que a spotify entrasse em contato para cancelar minh...

  • Newbie
  • Tento cancelar minha conta premium a uma semana e não existe dentro do app qualquer instrução para tal. Ja pesquisei na internet e não tem dentro do app "desfazer conta" ou algo semelhante.gostaria q...
  • Bittencourt
  • Spotify Star
  • 4125 Views
  • 7 replies
  • 0 likes
  • 4125 Views
  • 7 replies
  • 0 likes

Captcha: R u kidding me!?

When logging into my (Premium) account using the webplayer I now have to complete the Google captcha (e.g. click on all images that contain a street number or a lake/sea or whatever). This is so annoying. I'm paying for your freaking service but stil...

  • Newbie
  • When logging into my (Premium) account using the webplayer I now have to complete the Google captcha (e.g. click on all images that contain a street number or a lake/sea or whatever). This is so anno...
  • tynec2723
  • Newbie
  • 10431 Views
  • 16 replies
  • 18 likes
  • Account
    Login
    Premium
    Subscription
  • 10431 Views
  • 16 replies
  • 18 likes

Superuser Contribution hasło na inne urzadzenie

potrzebuje hasło na inne urzadzenie i za karzdym razem otrzymuje wiadomosc :Niestety, Twój adres e-mail nie był dostępny. Wyloguj się, zaloguj ponownie i ponów próbę. Jeśli problem nadal występuje, skontaktuj się z działem pomocy.

  • Newbie
  • potrzebuje hasło na inne urzadzenie i za karzdym razem otrzymuje wiadomosc :Niestety, Twój adres e-mail nie był dostępny. Wyloguj się, zaloguj ponownie i ponów próbę. Jeśli problem nadal występuje, s...
  • user-removed
  • Not applicable
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old email continues to show after updating.

A while ago I changed my email through Facebook, as I created my account through there. I changed my primary email on Facebook, and have waited over a month now, and my old email still continues to show on my Spotify page. Didn't know if there were a...

  • Visitor
  • A while ago I changed my email through Facebook, as I created my account through there. I changed my primary email on Facebook, and have waited over a month now, and my old email still continues to s...
  • user-removed
  • Not applicable
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline before login

I usually have two devices on my account- my wife's and my own. My wife was randomly logged out on her end, and when I tried to login, it says I am offline. Her device has both wifi and mobile data running. I tried going on and offline on my device a...

  • Newbie
  • I usually have two devices on my account- my wife's and my own. My wife was randomly logged out on her end, and when I tried to login, it says I am offline. Her device has both wifi and mobile data r...
  • user-removed
  • Not applicable
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution ÖĞRENCİ İNİDİRİM PARA ÇEKİLDİ. İADE EDİLMEDİ.

My credit card was charged 2 times. I applied for student discount but I gave up. The fee is still not made. full refund please.

  • Newbie
  • My credit card was charged 2 times. I applied for student discount but I gave up. The fee is still not made.  full refund please.
  • user-removed
  • Not applicable
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching schools for student premium

When I started my spotify premium subsciption I was attending a different school than the one I am currently enrolled in. Is there a way that I can switch my account to my current school or do I just have to wait until my subscription stops?

  • Newbie
  • When I started my spotify premium subsciption I was attending a different school than the one I am currently enrolled in. Is there a way that I can switch my account to my current school or do I just...
  • user-removed
  • Not applicable
  • 6475 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 6475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conectar Facebook con Spotify

Buenas noches, tengo el siguiente problema, me hice una cuenta desde mi facebook (lo deje un tiempo), despues lo volvi a descargar ya que mi familia contrato la suscripcion familiar, pero por algo no pude conectar con mi cuenta de facebook asi que cr...

  • Newbie
  • Buenas noches, tengo el siguiente problema, me hice una cuenta desde mi facebook (lo deje un tiempo), despues lo volvi a descargar ya que mi familia contrato la suscripcion familiar, pero por algo no...
  • user-removed
  • Not applicable
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Facebook name instead of spotify number

I changed something in my Facebook accountsettings and obviously I revoke spotify to use my facebook data. I changed everything back in my facebook settings but there is still only my number in my spotify account. So nobody can find me by tipe in my ...

  • Newbie
  • I changed something in my Facebook accountsettings and obviously I revoke spotify to use my facebook data. I changed everything back in my facebook settings but there is still only my number in my sp...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes