Billing problem

[12124404108]

Hi my name is Cindy Anzalone email  is [Snip-Email(Privacy)-Peter]. On May 5 I had signed up for  a free 30 trial w/Spotify. I was told if I canceled prior to my free 30 day trial there would be no charged. On 6/6 my account was charged $10.92. I was  so dissatisfy w/spotify I had canceled my free 30 trial w/in the 1st week. I used the link that was given  to me to cancel my subscription which was: support spotify.com/us/learn-more/flag/#!/article/how-to-cancel-your-subscription. I followed the on line instruction. I got a message on that sight stating it's been canceled. No confirmation # to confirm this. Also NO email sent to me w/a confirmation. Is this REALLY how you do business. I am a very extremly, now disgruntled customer. I would  appreciate the $10.92 charge taken off of my Credit  Card.

Very dissatisfy, disgruntle customer

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to get this sorted out for you. Spotify don't deal with any billing issues here on the community. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

I'm also just going to hide that email address to stop you from getting any spam!

[pjain]

The exact same thing has happened to me as well. I never logged in to sptoify after trying it out during the first couple of days. I cancelled the subscription right away. However they charged me for it. The first time I though it could have been my mistake. Maybe I did not do it right. Then again this month they charged me in spite of going through the ten different steps involved in account cancellation. I am so frustrated and angry right now.

[Joe]

Please use the online contact form as only the account team can get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

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@pjain wrote:

The exact same thing has happened to me as well. I never logged in to sptoify after trying it out during the first couple of days. I cancelled the subscription right away. However they charged me for it. The first time I though it could have been my mistake. Maybe I did not do it right. Then again this month they charged me in spite of going through the ten different steps involved in account cancellation. I am so frustrated and angry right now.

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[12124404108]

I've already used the customer contact form about this billing propblem. Again I signed up for the free 30 trial. was disatisfied & canceled my subscription w/in the 1st week. Then on 6/6/2014 My account was charged for the 30days of $10.92. How many times to I need to mention my problem. Heck here in another week or so July will be here. What are ya gonna do charge me again? I've canceled my subscription so many times & have used the customer service form so many times it's getting old & rediculous. What part of this do you NOT understand. REFUND MY ACCOUNT FOR 10.92 SINCE I CANCELED MY SUBSCRIPTION WITH IN THE 1ST WEEK OF OPENING IT ON 5/5/20014. THUS FAR NO GOOD REVIEWS ON YOUR PRODUCT & ALSO YOUR CUSTOMERS SERVICES.

DISGRUNTLE NON-CUSTOMER

CINDY ANZALONE

[Joe]

@12124404108 Did you follow Peter's instructions above?

You will need to get in touch with the customer services team directly using the online contact form and they will be able to get this sorted out for you. Spotify don't deal with any billing issues here on the community. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

 When did you reply to the automated response?