CANCELLED BUT STILL GETTING CHARGED

[yasemin]

I signed up on a free trial ( what a scam) and forgot to cancel (my fault whatever) So after ebing chargewd for another month in March I quickly deactivated because I don't even use spotify enough to need it ad free. Anyway the other I realised I'm still able to listen to music ad free, checked my account and I've been charged for April and May too!!!!!!!!!!!!! WTF!!!!!!!!!!!!!!!!!!!!! I CANCELLED MY SUBSCRIPTION IN MARCH!!!!!!!!!!!!! I want a refund. This is absolutely not fair and not accepted. And to top things off I can't even bloody contact anyway. I hope this "community" gets me some help.

[atom1989]

Hello and welcome to community.

Have you received Confirmation Email about cancelling your subscription?

[MattSuda]

Hey @yasemin

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.