Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

CARD DECLINED. WHY!?

CARD DECLINED. WHY!?

I AM THE MOST LOYAL.

*ahem*

 

I am the most loyal spotify customer. ever to be carnated. please.

I've called my bank. I'm fine.
I'm from los angeles.

I have funds. 

It's not working

I've scoured through the forums, the faqs, I've done all the things.

Help. 

 

I keep getting the message " Woops, looks like your card is having a bad day, don't worry, your card has not been charged " and so on.

 

I don't want youtube red. or pandora, or tidal. come on you guys. come on. 

Reply
1 Reply

Hey there @Munstrum, welcome to the community!

 

So sorry for the late reply, messages sometimes get lost 😞 However, if you're still having this issue (which I hope you don't), have you tried deleting the cache/cookies memory in your browser or opening an incognito window? Alternatively, try again in another browser entirely.

 

Hope this helped get you back to your tunes,

K

 

Card_Problems_Instagram4B.png

 

 

 

-------------------------------------------------------------------------

Treat others the way you want to be treated!
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Star? Join us!

Suggested posts