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Can't Facebook login or change password

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Can't Facebook login or change password

Casual Listener

i am a longtime user of spotify on web in browser, but now am umable to facebook log in on chrome browser. i can log in through facebook on firefox, and have tried resetting password from there, but never receive any reset password email. how can i change password, even though i log in through facebook, or somehow use chrome again?

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Re: Can't Facebook login or change password

Gig Goer

Hey!

 

The first step I recommend if your issue is only occuring on the Chrome browser is to clear your cache & cookies and try logging in again. 

 

If that does not work, I suggest you try resetting your facebook password, since clicking "Forgot your password?" won't be applicable to you if you use Facebook Log In. If you do have an email linked along with Facebook, you can try the steps here

 

After all those troubleshooting steps, if you are still stuck, contact Spotify, and they will be able to help you resetting/refreshing your account.

 

Hope this helps!

 

View solution in original post

2 Replies
Solution!

Re: Can't Facebook login or change password

Gig Goer

Hey!

 

The first step I recommend if your issue is only occuring on the Chrome browser is to clear your cache & cookies and try logging in again. 

 

If that does not work, I suggest you try resetting your facebook password, since clicking "Forgot your password?" won't be applicable to you if you use Facebook Log In. If you do have an email linked along with Facebook, you can try the steps here

 

After all those troubleshooting steps, if you are still stuck, contact Spotify, and they will be able to help you resetting/refreshing your account.

 

Hope this helps!

 

View solution in original post

Re: Can't Facebook login or change password

Casual Listener

thank you for your very prompt and helpful reply. i searched for all Spotify in Cgrome cookies and trashed all cookies/cache i found there. then pasted the https://www.spotify.com/account/change-password/ link into logged in account on firefox and was able to set a pass, then log in on Chrome with email/password.

Thank you, was very interested n podcasts, and excited. they are very big now

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