Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Dear Spotify,
It's been more than 2 weeks since I last used spotify.
I've e-mailed 5 times and didn't get any response so far.
The problem is I can't login to spotify. I get an error saying that the username or password is incorrect.
I've tried everything I could find on blogs and the spotify forum. Nothing worked.
The username and password are correct. I don't have any problems logging in to Facebook.
I've tried:
- Resetting the password of my facebook account.
- To launch spotify via facebook (music tab, launch any song)
- Entering username and password (without using the log in with facebook tab)
- Logging in on the website --> Am getting a redirect loop.
- Clean reinstallation of the spotify app. On phone and Macbook.
- Resetting my spotify password. It should send an e-mail with a link to change my password. I'm not getting that email.
And so forth. Probably forgot a few things.
Spotify, it's been 2 weeks. I'm currently getting quite fed up with your music service.
Is there any thing I can do?
Regards,
Jurgen van Dongen
User ID: 1236663980
Hi there!
I'll escalate this to Support 😉
Thanks!
Hey @1114336922!
Can you please post your 8-digit case #, you can find it on the confirmation mail you received.
If you filled the contact form, you should have received a confirmation email, the case number is in the email's subject.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…