Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 406799 Views
  • 959 replies
  • 107 likes
  • Account
  • 406799 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176424 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176424 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100080 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100080 Views
  • 68 replies
  • 10 likes

Solved!! Re: Account

hello I would like to get my Playlist back from Spotify. I had my Playlist on spotify but I wanted to transfer to fido since Fido is my company. I would like a response immediately as I can. thank you!

  • Regular
  • hello I would like to get my Playlist back from Spotify. I had my Playlist on spotify but I wanted to transfer to fido since Fido is my company. I would like a response immediately as I can. thank yo...
  • king_charles125
  • Regular
  • 610 Views
  • 2 replies
  • 0 likes
  • 610 Views
  • 2 replies
  • 0 likes

Solved!! Reset my account?

Hey. I really want to just delete/reset my spotify account. This is because I wanna start over. Its literly a mess right now.

  • Newbie
  • Hey. I really want to just delete/reset my spotify account. This is because I wanna start over. Its literly a mess right now.
  • KatesHere
  • Community Legend
  • 9998 Views
  • 1 replies
  • 0 likes
  • Account
  • 9998 Views
  • 1 replies
  • 0 likes

Why can't I upgrade with a new card and existing premium account? WHY?

What is up with: "Oops, you card provider seems to be having a bad day"-message and I can't use my new card on the account to renew the subscription to premium. I also get "Unfortunately you are ineligible for the offer you are you were looking for" ...

  • Newbie
  • What is up with:    "Oops, you card provider seems to be having a  bad day"-message and I can't use my new card on the account to renew the subscription to premium.    I ...
  • KatesHere
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Spotify premium won't play songs offline

I installed Spotify on my iPhone 5s and I have premium. I'm new to this so I have no idea why nothing will play offline when that's kinda the whole point of buying premium or what to do!Help?!

  • Newbie
  • I installed Spotify on my iPhone 5s and I have premium. I'm new to this so I have no idea why nothing will play offline when that's kinda the whole point of buying premium or what to do! Help?!
  • KatesHere
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Payment

Can I pay two different accounts with the same credit card?

  • Casual Listener
  • Can I pay two different accounts with the same credit card?
  • Soundofus
  • Spotify Star
  • 654 Views
  • 3 replies
  • 0 likes
  • 654 Views
  • 3 replies
  • 0 likes

Subscribed for the 0,99€/3months offer, got charged 10€/1month

So I went on the spotify home page and saw the 0,99€ offer. I pressed on it and subscribed. Noticed that I got charged the default 10€/1month instead of the offer price. Why is it so?

  • Newbie
  • So I went on the spotify home page and saw the 0,99€ offer. I pressed on it and subscribed. Noticed that I got charged the default 10€/1month instead of the offer price. Why is it so?
  • KatesHere
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Incorrect facebook link

Hi I had spotify premium free for 12 months from Vodafone - my spotify account is linked to the wrong facebook account but I cannot disconnect it despite multiple attempts.are you able to help - it should be connected to -thanks in advance.

  • Visitor
  • Hi I had spotify premium free for 12 months from Vodafone - my spotify account is linked to the wrong facebook account but I cannot disconnect it despite multiple attempts.are you able to help - it s...
  • Steph_B
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

[Solved] Why can't I get the new special offer?

Hello, I'm in Belgium and there is a new special offer for Spotify Premium to 0,99 € during 3 months. When I go to the Premium subscription to pay, there is a little message saying that I don't meet the required criteria. Why? What are those criteria...

  • Casual Listener
  • Hello,   I'm in Belgium and there is a new special offer for Spotify Premium to 0,99 € during 3 months. When I go to the Premium subscription to pay, there is a little message saying that I do...
  • jonasherdegen
  • Community Legend
  • 224 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 224 Views
  • 3 replies
  • 0 likes

subscribed for premium but not getting it

I upgrade for a 3 month premium subscription on spotify but it doesn't work. The payment has been less in my account. I already try to sign in and out but its still not working

  • Newbie
  • I upgrade for a 3 month premium subscription on spotify but it doesn't work. The payment has been less in my account. I already try to sign in and out but its still not working
  • Steph_B
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 122 Views
  • 1 replies
  • 0 likes

He pagado Spotify Premium por PayPal pero no funciona

He pagado Spotify Premium por PayPal, la oferta de 3 meses 1€, en el banco me sale que se lo han cobrado pero no se ha activado. Pero el pago lo tengo.

paypal.tiff
  • Newbie
  • He pagado Spotify Premium por PayPal, la oferta de 3 meses 1€, en el banco me sale que se lo han cobrado pero no se ha activado.   Pero el pago lo tengo.  
  • Steph_B
  • Roadie
  • 550 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 550 Views
  • 1 replies
  • 0 likes

Solved!! get no e-mail for password

Hi, in this forum i read several postings about e-mails who were in the spam folder. I have a GMX E-Mail account (logged on to spotify via Facebook) and looked into the spam folder, no E-Mails from Spotify.On the Spotify homepage I clicked round abou...

  • Casual Listener
  • Hi,   in this forum i read several postings about e-mails who were in the spam folder.   I have a GMX E-Mail account (logged on to spotify via Facebook) and looked into the spam folder,...
  • 1121992257
  • Casual Listener
  • 386 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 386 Views
  • 4 replies
  • 0 likes

Solved!! Subscribed to premium

I subscribed to premium (3 months - .99 cents), iPhone 5 (basic membership had been working fine), profile shows "premium", however, log in is failing.I also deleted the app, rebooted the phone, downloaded the app again and still can't log in.What's ...

  • Casual Listener
  • I subscribed to premium (3 months - .99 cents), iPhone 5 (basic membership had been working fine), profile shows "premium", however, log in is failing. I also deleted the app, rebooted the phone, do...
  • Nico
  • Community Legend
  • 327 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 327 Views
  • 4 replies
  • 0 likes

Cannot Change Country or Postal Code Setting

Just returned to the United States from a year abroad in Canada. I am unable to change my country or postal code to update my account to the United States. There isn't even an option in my profile to click and change it. I am physically in the United...

  • Newbie
  • Just returned to the United States from a year abroad in Canada. I am unable to change my country or postal code to update my account to the United States. There isn't even an option in my profile to...
  • user-removed
  • Not applicable
  • 471 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 471 Views
  • 2 replies
  • 1 likes

Solved!! logging in

i logged out of my account and now it wont let me log back in. its telling me iv already created an account with the email address.

  • Casual Listener
  • i logged out of my account and now it wont let me log back in. its telling me iv already created an account with the email address.
  • monica-walsh12
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • Login
  • 253 Views
  • 2 replies
  • 0 likes

Forgot to cancel Spotify subscription

Unfortunately, I forgot to cancel my Spotify subscription only a few days after it was renewed, andI don't want it anymore. Is there a way for me to get my money back?

  • Newbie
  • Unfortunately, I forgot to cancel my Spotify subscription only a few days after it was renewed, andI don't want it anymore. Is there a way for me to get my money back?
  • OviiiOne
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 379 Views
  • 1 replies
  • 0 likes

Paid For Student Premium But Account Still Says Free

I paid for the student premium version of Spotify and it went through on my card statement, but when I checked my account, my subscription was still free. I have logged out and logged back in but that does not work. Can someone please help me?ThanksR...

  • Casual Listener
  • I paid for the student premium version of Spotify and it went through on my card statement, but when I checked my account, my subscription was still free. I have logged out and logged back in but tha...
  • PandaCam
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 277 Views
  • 2 replies
  • 0 likes

If I download a song from Spotify, can I sync it with my computer and put it on my iPod?

I was thinking of getting Spotify Premium, but I am afraid that if I download songs from Spotify that I can not sync them to my computer and only listen to them on Spotify.

  • Regular
  • I was thinking of getting Spotify Premium, but I am afraid that if I download songs from Spotify that I can not sync them to my computer and only listen to them on Spotify.
  • tomtastic111
  • Newbie
  • 11898 Views
  • 8 replies
  • 0 likes
  • 11898 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Login

I recently updated to the newest version of the Spotify windows desktop application as per the update notice in the app (approx midnight AEST Brisbane 16/12/2015). After downloading I could no longer play songs from my "Your Music --> Songs" selectio...

  • Casual Listener
  • I recently updated to the newest version of the Spotify windows desktop application as per the update notice in the app (approx midnight AEST Brisbane 16/12/2015). After downloading I could no longer...
  • Nico
  • Community Legend
  • 521 Views
  • 3 replies
  • 0 likes
  • Login
  • 521 Views
  • 3 replies
  • 0 likes

Come back to Premium. 3 months for $12.99.

Firstly, i keep getting adverts offering 3 months for 9.99$, when i click through, i get an offer for 12.99$, false advertising much. Regardless, when I try to select the offer, I get an error saying this offer isn't available to me. On the bottom of...

  • Newbie
  • Firstly, i keep getting adverts offering 3 months for 9.99$, when i click through, i get an offer for 12.99$, false advertising much. Regardless, when I try to select the offer, I get an error saying...
  • germanorozko
  • Newbie
  • 2015 Views
  • 2 replies
  • 3 likes
  • Account
    Subscription
  • 2015 Views
  • 2 replies
  • 3 likes

Cancelled subscription - still paying

Hi! I cancelled my subscription about a year ago. Looked at my account that I was using for the subscription payment a month ago and saw that they've withdrawn money every month since then. Mailed them about the issue, no answer. This month they with...

  • Newbie
  • Hi!   I cancelled my subscription about a year ago. Looked at my account that I was using for the subscription payment a month ago and saw that they've withdrawn money every month since t...
  • 100 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 100 Views
  • 0 replies
  • 0 likes