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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80487 Views

28 replies

0 likes

  • 80487 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101341 Views

9 replies

2 likes

Account
Login
  • 101341 Views
  • 9 replies
  • 2 likes

Family plan

I got family plan but my partner can't login in to Spotify as a family plan member?

Casual Listener

I got family plan but my partner can't login in to Spotify as a family plan member?

rossda1

Casual Listener

408 Views

4 replies

0 likes

Premium
  • 408 Views
  • 4 replies
  • 0 likes

wrongfully charged!

I canceled my spotify premium and was still charged and now i am overdrawn from the bank and owe them money, i need to speak with cx service to get this issue resolved.

Casual Listener

I canceled my spotify premium and was still charged and now i am overdrawn from the bank and owe them money, i need to speak with cx service to get this issue resolved.

Dherekstorm2012

Casual Listener

395 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 395 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan free 3 months

I purchased the family plan by offering three free months for 9.99 euros, but it appears to me that I renewed the following month. In my profile, it does not appear to have those three months of free premium . When I run out the first month I will re...

Newbie

I purchased the family plan by offering three free months for 9.99 euros, but it appears to me that I renewed the following month. In my profile, it does not appear to have those three months of...

OviiiOne

Community Legend

765 Views

1 replies

0 likes

Free
Other
Premium
Subscription
  • 765 Views
  • 1 replies
  • 0 likes

subscription change

Hello, I have been using spotify premium for a while.I received an email if I want to make a family membership for a reasonable price and I accepted.I first cancelled my premium membership and then made a family one because it looked like I was going...

Casual Listener

Hello,   I have been using spotify premium for a while. I received an email if I want to make a family membership for a reasonable price and I accepted. I first cancelled my premium membersh...

202 Views

0 replies

0 likes

Account
Premium
Subscription
  • 202 Views
  • 0 replies
  • 0 likes

Deleted Email

I recently deleted my yearly resport for music I listen to on accident and I would like to get it back. Is there another way to look at it?

Casual Listener

I recently deleted my yearly resport for music I listen to on accident and I would like to get it back. Is there another way to look at it?

179 Views

0 replies

0 likes

Account
  • 179 Views
  • 0 replies
  • 0 likes

Hello, my account to has been hacked.

Over the course of the last two days my spotify account has been having several play lists of music genres that I would never listen to, and songs are being saved that I wouldn't ever save. None of my songs or play lists have been deleted, but it's v...

Newbie

Over the course of the last two days my spotify account has been having several play lists of music genres that I would never listen to, and songs are being saved that I wouldn't ever save. None of m...

227 Views

0 replies

0 likes

Login
Premium
Security
  • 227 Views
  • 0 replies
  • 0 likes

Cancel and refund

I am so sick of Spotify. I have had many problems and I just want to be done with it and cancel my account and get a FULL REFUND for the last 2 months since I was charged incorrectly. I have never been a witness to suck horrible customer service.

Casual Listener

I am so sick of Spotify. I have had many problems and I just want to be done with it and cancel my account and get a FULL REFUND for the last 2 months since I was charged incorrectly. I have never be...

Amarro

Community Legend

393 Views

1 replies

0 likes

Other
Premium
Subscription
  • 393 Views
  • 1 replies
  • 0 likes

Spotify charging more than what was claimed in the ad

So your ads claiming a subcription for 3 months before dec 31 only costs 9 pesos, are an apparent scam????? Or what they only apply when you sign up for premium when clickig the ad I signed up for one after seeing the ad? I agreed to the 3.5 dollar a...

Casual Listener

So your ads claiming a subcription for 3 months before dec 31 only costs 9 pesos, are an apparent scam????? Or what they only apply when you sign up for premium when clickig the ad I signed up for on...

Amarro

Community Legend

399 Views

1 replies

0 likes

Account
Premium
Subscription
  • 399 Views
  • 1 replies
  • 0 likes

Try to change country in my account which just changed to France

Hi, I wanted to invite my kids to Spotify Family.I've created accounts for both of them and sent then out the invitations. The mail received by my kids was in French and the code was not accepted. I've checked my account and out of a sudden it was se...

Casual Listener

Hi, I wanted to invite my kids to Spotify Family.I've created accounts for both of them and sent then out the invitations. The mail received by my kids was in French and the code was not accepted. I'...

216 Views

0 replies

0 likes

Premium
Subscription
  • 216 Views
  • 0 replies
  • 0 likes

billing issues

Being charged twice. I need one account canceled, I don't know the user name or email, but they know my debit card number. Not cool!!!!!!!

Newbie

Being charged twice. I need one account canceled, I don't know the user name or email, but they know my debit card number. Not cool!!!!!!!

Amarro

Community Legend

725 Views

3 replies

0 likes

Account
  • 725 Views
  • 3 replies
  • 0 likes

Pricing Spotify family plan VS Apple Music

Hello, I saw the offer of a free three month family subscription, but it's impossible to find out what the pricing will be after this period.If I remember well, It used to be $25 for four persons. Is this the correct price? Now Apple Music is availab...

Newbie

Hello,    I saw the offer of a free three month family subscription, but it's impossible to find out what the pricing will be after this period. If I remember well, It used to be $25 for...

1357 Views

0 replies

1 likes

Subscription
  • 1357 Views
  • 0 replies
  • 1 likes

Byta från Family plan till Premium

Jag skullle vilja gå tillbaka till premium, men hittar inget bra sätt att göra det på. Det verkar som om jag behöver säga upp kontot och sedan börja om från början.någon som vet ett enklare sätt?

Newbie

Jag skullle vilja gå tillbaka till premium, men hittar inget bra sätt att göra det på. Det verkar som om jag  behöver säga upp kontot och sedan börja om från början. någon som vet ett enklare s...

687 Views

0 replies

0 likes

Account
  • 687 Views
  • 0 replies
  • 0 likes

Lost playlists after re-upgrading to premium

After re-upgrading to premium I seem to have lost all of my playlists. Is there any way to recover these? It appears to have reverted back to my original account which has since been updated on a regular basis. I've tried logging back in through face...

Newbie

After re-upgrading to premium I seem to have lost all of my playlists. Is there any way to recover these?   It appears to have reverted back to my original account which has since been updated...

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

Scam promo

i dont really understand the promo?? It says 9php but i still have to pay 129php for the premium and i don't think its for 3 mons??. This is just so not right?? I was so hopeful but when I tried to avail it I couldn't. Im so disappointed at spotify f...

Casual Listener

i dont really understand the promo?? It says 9php but i still have to pay 129php for the premium and i don't think its for 3 mons??. This is just so not right?? I was so hopeful but when I tried to a...

gyramallari

Casual Listener

474 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 474 Views
  • 1 replies
  • 0 likes

So pissed off!

So earlier this year, I signed up for the STUDENT DISCOUNT premium subscription. It approved it and everything! Now I have been charged full price for 2 FREAKING MONTHS! I'm a college student! Give me my freaking discount! I have sent multiple emails...

Casual Listener

So earlier this year, I signed up for the STUDENT DISCOUNT premium subscription. It approved it and everything! Now I have been charged full price for 2 FREAKING MONTHS! I'm a college student! Give m...

207 Views

0 replies

0 likes

Premium
Subscription
  • 207 Views
  • 0 replies
  • 0 likes

Why is spotify charging my account via uber?

I emailed your CUSTOMER SERVICE EMAIL for customer service to which the reply was simply "You should post to the community page. They will help you there." Are you kidding me? You guys basically took ten dollars from me for no reason. I expect YOU to...

Visitor

I emailed your CUSTOMER SERVICE EMAIL for customer service to which the reply was simply "You should post to the community page. They will help you there." Are you kidding me? You guys basically took...

294 Views

0 replies

0 likes

Account
Other
Security
Subscription
  • 294 Views
  • 0 replies
  • 0 likes

When does free 3 months start for Family Plan?

The offer states, "Pay $9.99 for your Premium account and your family gets three months for free." When you click on the "Get FamilyPlan" button, it says, "Only $9.99/month for the first 3 months. (+ tax)". Now my question is do you get 3 months free...

Casual Listener

The offer states, "Pay $9.99 for your Premium account and your family gets three months for free."  When you click on the "Get FamilyPlan" button, it says, "Only $9.99/month for the first 3 mont...

587 Views

0 replies

0 likes

Premium
Subscription
  • 587 Views
  • 0 replies
  • 0 likes

Can't log in - can't reset my password. No access

My newly "updated" app won't allow me to log in. Says my username and/or password is incorrect. So I try to reset my password. An active account for this username does not exist?? How did I get on this message board? With my username. Hmmm. Can't log...

Casual Listener

My newly "updated" app won't allow me to log in. Says my username and/or password is incorrect. So I try to reset my password. An active account for this username does not exist?? How did I get on th...

user-removed

Not applicable

3828 Views

4 replies

1 likes

Account
Login
  • 3828 Views
  • 4 replies
  • 1 likes

Needs to be fixed ASAP

I tried to get the spotify premium for students and i didnt qualify because i am only a high school student, not a college student. So when i realized i didnt qualify i backed out of the page abd forgot about it. However my checking account was still...

Newbie

I tried to get the spotify premium for students and i didnt qualify because i am only a high school student, not a college student. So when i realized i didnt qualify i backed out of the page abd for...

194 Views

0 replies

0 likes

Other
Premium
Security
Subscription
  • 194 Views
  • 0 replies
  • 0 likes

Como agregar a un familiar

Si canceló el spotify que tengo y lo vuelvo a contratar se me vuelve a cobrar doble verdad? puesto que quiero agregar a un familiar

Casual Listener

Si canceló el spotify que tengo y lo vuelvo a contratar se me vuelve a cobrar doble verdad? puesto que quiero agregar a un familiar

290 Views

0 replies

0 likes

Account
Subscription
  • 290 Views
  • 0 replies
  • 0 likes