Impossible to renew my account

[12136636636]

I am tryng to renew my account, but it keeps telling me that there are wrong information on the payment screen, won´t go further. Please someone help me.

[user-removed]

Hi!

Just to be completely sure: is there any number on your card, the cvv number, expiration date or name on your card that doesn't match your information on your Subscription page on your account?

[12136636636]

It's the screen before , I just have to type my info not the card yet.